National Professional Officer (Health Service Delivery) (WHO)

Location : Kyiv, UKRAINE
Application Deadline :20-Aug-19 (Midnight New York, USA)
Type of Contract :FTA Local
Post Level :NO-B
Languages Required :
English   Russian  
Duration of Initial Contract :2 years


Please apply through this link:

All Member States of WHO in the European Region share the common value of the highest attainable standard of health as a fundamental human right. All of WHO actions are based on this and rooted in the underlying value of equity as described in the General Programme of Work.


The 13th General Programme of Work defines the mission of WHO as one to promote health, to keep the world safe, and to protect the vulnerable. The GPW13 calls for heightened accountability, prioritizing impact and outcome at country level, and to improve the lives of three billion people, through universal health coverage, through addressing health emergencies, and promoting healthier populations.


WHO's mandate revolves around six core functions: 


  • providing leadership on global health matters; 
  • shaping the health research agenda; 
  • setting norms and standards; 
  • articulating evidence-based policy options; 
  • providing technical support to countries; 
  • monitoring and assessing health trends.

The European Region (EURO) of WHO is made up of 53 countries, with over 880 million people. The diversity of people and health situations requires, on the demand side, a solid understanding of the emerging socio-economic, epidemiologic and demographic patterns and trends at both aggregate as well as national and sub-national levels, with due sensitivity to disadvantaged populations and vulnerable segments of the society. On the supply side, it is equally crucial to have a solid understanding of the commonalities and divergences of the health systems, the circumstances and political economy under which they have evolved and operate and, more specifically, how these bear upon the way the health system stewardship function of health ministries is carried out.

The objective of the Division of Health Systems and Public Health is to develop in the WHO European Region the strategic capacity to assist Member States to design, establish and promote comprehensive health and health systems policies; to enable countries to benefit from international experience in reforming their health systems and public health services stressing quality, accessibility and efficient use of resources. The Division contributes to the development and promotion of the European Health Policy and National Health Policies, Plans and Strategies, and the knowledge base in the broad thematic areas of health systems governance, financing, organization, service delivery and resource generation, in collaboration with other relevant international, regional, national and non-governmental partners.
The Health Services Delivery (HSD) is part of DSP and is responsible for coordination of GPW13 Outcome .

Improved access to quality essential health services. The WHO Country Office supports the Member State to shape its health policy in line with WHO's principles and values and advocates for an integrated approach to health development. By means of a single, unified and functionally integrated country representation, WHO facilitates the implementation of the GPW13 and particularly BCA with the Member State and its corresponding country work plan. WHO helps the country to improve its health system, facilitates policy dialogue and provides technical support as necessary. The WHO country office administers, consolidates, manages and enhances WHO collaboration in the country including all resources deployed in the country either permanently or temporarily to maximize WHO impact. The Country Office also has a representational, fund-raising and resource steering function, as needed.

Duties and Responsibilities

With the overall aim to support progress towards Universal Health Coverage and promote good practices in health care services delivery, as well policies to ensure availability of and access to services, the incumbent will coordinate and prepare with counterparts (internal and external) specific input to national plans on health care services and works with institutions related to health care services. The technical support within the framework of the BCA (Biennial Collaborative Agreement) and within the overall vision outlined in Health 2020 framework adopted by the Regional Committee, in the implementation of the WHO Country Office`s in Ukraine core and project related activities, with focus on health care services.

Key duties:  

  • To support the effective implementation of WHO activities related to strengthening the service delivery functions of the health system, as programmed in the Biannual Collaborative Agreement (BCA), including support to activities on rehabilitation and overall policy dialogue;
  • To organize or assist in receiving, giving functional shelter, channelling and supporting all types of WHO presence, visits and missions in the country, and monitor and follow-up the recommendations to ensure change;
  • To support and contribute to identification of areas for collaboration with the country, capacity building needs, priority health areas to be addressed by the BCA and projects, and to provide relevant technical support in health care services delivery and health system strengthening, in collaboration with colleagues as needed;
  • To collect information, analyse, prepare and contribute in a regular and timely manner to various types of materials, reports and situation analyses related to health care services delivery, health system and coordination needs in the country;
  • To assist and contribute in certifying the correct, high technical quality, policy relevant and timely implementation of all tasks and activities, including technical assistance, support to policy dialogue and capacity building, carried out under the donor financed initiatives or in agreed partnerships with partners at country level;
  • To support the Ministry, National Health Service and other partners in developing, implementing and evaluating national strategies and policies on improving health system performance and health care services both at national and sub-national level;
  • Support Ministry of Health in development and implementation of national strategic plan on rehabilitation with the other Ministries, UN/development agencies, I/NGOs, rehab user groups and Disabled People Organizations. Coordinate in implementation of WHO existing guidelines on rehabilitation as well as assistance to MOH in developing guidelines and protocols on rehabilitation in line with international standards;
  • Support in development of priority assistive product list and its provision within National Health Services;
  • To engage with other initiatives at country level, including those addressing vertical programs; public health and social services; coordination of providers and settings; from the universal health coverage, health services and HSS lenses that puts people at the centre of health systems;
  • Provide evidence-informed technical assistance to countries to improve quality, effectiveness, responsiveness, accessibility and efficiency in pursuing universal health and Sustainable Development Goals;
  • To maintain regular contacts with institutions and associations concerned with health services and rehabilitation, health sector development, including non-governmental agencies and scientific bodies for exchange of information in evaluation of health system's performance and coordination of activities. Promote partnerships for strengthening primary health care, integrated services delivery and overall people-centred health systems at country level;
  • Plan, coordinate and monitor, in close coordination with WHO technical programmes, studies financed through WHO on health system, health services delivery and coverage, rehabilitation etc. to support the monitoring and evaluation of reform agenda, and overall policy dialogue;
  • To support the project(s) implementation team and the other staff in the country office in their development and back them up when needed, to ensure a smooth and efficient implementation of BCA;
  • To perform other duties assigned by the supervisor.


  • Teamwork;
  • Respecting and promoting individual and cultural differences;
  • Communication;
  • Moving forward in a changing environment;
  • Knowing and managing yourself.

Required Skills and Experience


  • Essential: University degree (Bachelor's level) in medicine, public health, social and political sciences, economics, or public administration;
  • Desirable: Master's degree or postgraduate training in any of the above fields.


  • Essential: At least two years of national work experience in the field of health system strengthening including experience in health services; e.g. working with the health care providers and/or public sector, other health services related institutions, academic institutions or international and/or non-governmental organizations;
  • Desirable: Relevant work experience with(in) international institutions or organizations in the area of policy advice for health systems strengthening / health care services delivery. Ability to deliver policy advice on health care services to strengthen national health system.


  • Demonstrated knowledge of health systems and health care services in the countries of the WHO European region.Ability to work within significant uncertainties in a rapidly changing environment. Ability to interact appropriately with high-level stakeholders, including senior officials and ministers. Data management and data analysis skills. Proficiency in the use of data analysis and statistical software (R and Excel).Good computer skills (word processing, spreadsheet, Power point presentations).

Use of Language Skills:

  • Essential: Expert knowledge of English. Expert knowledge of Russian.


  • Remuneration comprises an annual base salary starting at USD 35,147 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

Additional Information:

  • This vacancy notice may be used to fill other similar positions at the same grade level;
  • Only candidates under serious consideration will be contacted;
  • A written test may be used as a form of screening;
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review;
  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual;
  • Staff members in other duty stations are encouraged to apply;
  • For information on WHO's operations please visit:;
  • WHO is committed to workforce diversity;
  • WHO's workforce adheres to the WHO Values Charter and is committed to put the WHO Values into practice;
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco;
  • This is a National Professional Officer position. Therefore, only applications from nationals of the country where the duty station is located will be accepted. Applicants who are not nationals of this country will not be considered;

Instructions for application:

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

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