Background

The United Nations Office on Drugs and Crime (UNODC) works to strengthen international action against illicit drug production, trafficking and abuse as well as against trans-national Organized crime. The UNODC’s Regional Office for West and Central Africa (ROSEN) based in Dakar, Senegal with Programme Offices in Liberia, Guinea-Bissau, Mali, Ghana and Cape Verde. Its activities address the impact that drugs and crime have on the overall development situation in the region. The ICT (Information and Communications Technology) Administrator is a member of Support Unit that provides daily technical support to users of information management tools and technology infrastructure to all UNODC Offices under ROSEN

Duties and Responsibilities

Under the guidance and administrative supervision of the UNODC Finance and Administrative Officer and technical supervision of the Team Leader, Global Field Office Support – ITS, ICT Administrator provides execution of ICT services in the ROSEN, implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The incumbent is responsible for review and advice on the use of new technologies that will enhance the UNODC ROSEN productivity.  ICT Administrator promotes a client-oriented approach.

ICT Administrator works in close collaboration with the office, project/programme teams, and HQ ITS staff for resolving wide range of ICT-related issues.

Summary of key functions:

1. Implementation of ICT management systems and strategies
2. Effective functioning of the CO hardware and software packages
3. Support to networks administration
4. Provision of administrative support
5. Facilitation of knowledge building and knowledge sharing

1. Supports introduction/implementation of ICT management systems and strategies, focusing on achievement of the following results:

1. Compliance with corporate information management and technology standards, guidelines and   procedures for the ROSEN technology environment.
2. Elaboration of internal policies and procedures on the use of ICT.

2. Ensures effective functioning of the UNODC ROSEN hardware and software packages focusing on the achievement of the following results:

1. Maintenance of equipment and acquisition of hardware supplies, making routine repairs and change of hardware electronic components.
2. Development and maintenance of new software for high impact results (e.g. office management system, electronic registry, etc)
3. Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
4. Assistance in the installation of commercial and in-house developed software and related upgrades
5. Assistance in upgrading patch and anti-virus programs on a timely basis.
6. Monitoring of file server traffic, usage and performance on a frequent and regular basis.
7. Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention.

3. Supports networks administration, focusing on achievement of the following results:

1. Operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access.
2. Maintenance of up-to-date parameters of information for the network clients and electronic mail. Technical support of Lotus Notes/Domino e-mail/application server under supervision of the HQ ITS personnel.
3. Trouble-shooting and monitoring of network problems.
4. Response to user needs and questions regarding network access.
5. Backup and restoration procedures for local drives. Maintenance of backup logs. Organization of off-site storage of backups.
6. Maintenance and timely LAN Infrastructure and Internet connectivity upgrade to meet UNODC requirements
7. Provision of relevant support to the UNODC Project offices in the Region
8. Assistance in trouble-shooting and monitoring of network problems.
9. Response to user needs and questions regarding network access.
10. Assistance in backup and restoration procedures for local drives. Maintenance of backup logs. Assistance to organization of off-site storage of backups. 

4. Provides administrative support, focusing on achievement of the following results:

1. Provision of advice on and assistance in procurement of new equipment for the UNODC/ROSEN and projects, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids.
2. Maintenance of an up-to-date inventory of the software and hardware.
3. Maintenance of the library of reference materials.
4. Maintenance of the inventory and stock of supplies and spare parts in cooperation with a Procurement Assistant
5. Maintenance of an up-to-date inventory of software and hardware.
6. Maintenance of a library of ICT related reference materials.
7. Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit.
8. Maintenance of the filing system ensuring safekeeping of confidential materials.
9. Extraction of data from various sources.
10. Research and retrieval of l data from internal and external sources; preparation of statistical charts, tables and reports as required.
11. Provision of ICT support to key events.

5. Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:

1. Participation and assistance in the organization of training for the CO staff on ICT issues.
2. Sound contributions to knowledge networks and communities of practice.

Competencies

Functional Competencies:             

Building Strategic Partnerships

Level 1.1: Maintaining information and databases

1. Analyzes general information and selects materials in support of partnership building initiatives

Promoting Organizational Learning and Knowledge Sharing

Level 1.1: Basic research and analysis

1. Researches best practices and poses new, more effective ways of doing things

Job Knowledge/Technical Expertise

Level 1.1: Fundamental knowledge of processes, methods and procedures

1. Understands the main processes and methods of work regarding to the position
2. Identifies new and better approaches to work processes and incorporates same in own work
3. Strives to keep job knowledge up-to-date through self-directed study and other means of learning
4. Demonstrates good knowledge of information technology and applies it in work assignments

Promoting Organizational Change and Development

Level 1.1: Presentation of information on best practices in organizational change

1. Demonstrates ability to identify problems and proposes solutions

Strategic Alignment of Management Practice (HQ & RSCs)

Level 1.1: Collecting information, identifying best practice

1. Gathers information on best practices in the relevant management practice in his/her area of responsibility

Design and Implementation of Management Systems

Level 1.1: Data gathering and implementation of management systems

1. Uses information/databases/other management systems

Client Orientation

Level 1.1:  Maintains effective client relationships

1. Reports to internal and external clients in a timely and appropriate fashion
2. Organizes and prioritizes work schedule to meet client needs and deadlines

Promoting Accountability and Results-Based Management

Level 1.1:  Gathering and disseminating information

1. Gathers and disseminates information on best practice in accountability and results-based management systems

Core Competencies:

1. Demonstrating/safeguarding ethics and integrity  
2. Demonstrate corporate knowledge and sound judgment
3. Self-development, initiative-taking
4. Acting as a team player and facilitating team work
5. Facilitating and encouraging open communication in the team, communicating effectively
6. Creating synergies through self-control
7. Managing conflict
8. Learning and sharing knowledge and encourage the learning of others. Promoting learning and knowledge management/sharing is the responsibility of each staff member.
9. Informed and transparent decision making

Required Skills and Experience

Education:

Master in Computer Science  with relevant certifications in hardware and software management and application, Microsoft Certified Professional (MCP) required. If certification is not available at the time of recruitment, it should be obtained within 6 months.

Experience:

5 years of relevant working experience in the field of Management Information System (MIS) and Information Technology (IT) with emphasis on network and telecommunications facilities administration including network administration, support to management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications. Experience in use of hardware/software, knowledge of Umoja, Linux, Windows, database packages and experience in web design.

Language Requirements:

Fluency in the UN and national language of the duty station.