UNDP Jobs - 89570- Database Manager

Database Manager

Location :

Nicosia, CYPRUS

Type of Contract :

Individual Contract

Starting Date :

Application Deadline :

28-Jan-20 (Midnight New York, USA)

Post Level :

National Consultant

Duration of Initial Contract :

Initially up to 31.12.2020 with possibility of extension

Languages Required :

English

Expected Duration of Assignment :

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Background

The principal mandate of the Committee on Missing Persons in Cyprus (CMP) is to establish the fate of Greek Cypriots and Turkish Cypriots who went missing as a consequence of the tragic events of 1963-1964 and 1974 and to provide answers to families of missing persons who remain in grief. CMP’s work includes the obtaining of information that may lead to the exhumation, identification and return of remains of missing persons. This process enables the relatives of the victims to recover the remains of their loved ones, arrange for a proper burial and provide closure to a long period of anguish and uncertainty, thereby promoting a process of reconciliation, healing and dialogue between both communities. The investigation process is a key component of the CMP project and it is particularly transversal to the whole identification process and will assist in locating burial sites of missing persons. The CMP project also aims to strengthen the capacity for civil society to engage in sustained cooperation and reconciliation, through the important participation of bi-communal activities and cooperation in all stages of the process. The European Union (EU) has been regularly providing the majority of funds sustaining CMP operations.

The United Nations Development Programme, Programme Management Office (UNDP PMO) in Nicosia, Cyprus, seeks to contract on behalf of the CMP, a skilled Database Manager to contribute to CMP’s mandate.

The Database Manager is based in the CMP Anthropological Laboratory (CAL), reports to the UNDP Operations Manager and will work closely with CMP teams and the UNDP operations unit. CMP will be requested to review deliverables/timesheets from the substantive side and provide their opinion prior to approval of services and payment by the UNDP.

Duties and Responsibilities

Summary of Key Functions:

1. Database Management (Main Function)

2. Hardware and software packages management

3. Networks administration

4. Information security

5. Web site

6. Email

7. Logistic Support

1. Database Management

The main function of this position is the management of the CMP’s M-Files database, including its administration.

Act as the Administrator of the database and support all users
If needed, support the staff with requests for searches and viewing of the database

If needed, create, edit, delete fields/entries of the database
Maintain the external laboratory connectivity of the database
Maintenance of the database
Act as a focal point of the database
Act as a focal point for M-Files and software.

2. Hardware and software packages management

Manage CMP’s hardware and software packages, with a particular focus on achieving results for the IT systems of the CMP laboratory (CAL), the Offices of CMP’s Turkish Cypriot and Greek Cypriot Members as well as the Archive Research Team.

Workstation (personal computer) installation/configuration/maintenance
Hardware and software maintenance and repair of office workstations (50 pcs)
Hardware and software maintenance and repair of CAL workstations (36 pcs)
Tablets: Installation of software and SIM cards and ensuring protection of the devices (50 pcs)
Functioning and maintenance of printers/scanners/copiers
Knowledge-sharing: Provision of assistance to CAL staff with regards to office applications and any other computer-related questions.

3. Networks administration

Ensures efficient networks administration, focusing on the achievement of the following results:

Maintenance of the network physical layer (structure cabling, fiber optic connections between switches that are installed at other buildings).
Monitoring the network’s usage, traffic and failures as well as the provision of general repairs and security.
Coordination with the hardware and software suppliers.
Maintenance of remote monitoring systems and keeping track of the use of resources;
Maintenance of an active directory, sharing and security and user’s account and IIS (web interface for the database).
Performance of daily three types of backup to ensure redundancy and availability for all types of data (three types of backup for database, two types of back-up for CAL files and weekly full back-up for all units), maintenance of SAN server for backup purposes.
Wi-Fi of CAL: Management of Access List and devices.
CAL telephone-related issues (cell phone and landlines): Assigning, editing and troubleshooting connectivity issues and all related works.

4. Information security

Ensures information security of CMP offices (CMP GC Member’s Office, CMP TC Member’s Office and Archive Research Unit located in the CMP Third Member’s Office) and CAL, with a focus on achieving the following results:

Network security design. Monitoring of networks to detect any suspicious or hostile activities, and taking necessary measures, such as installing updated firewall access lists that defend against malicious system attacks.
Implementation and maintenance of computer and information security systems.
Maintenance of the security of all information technology services and recovery as per best practice including the CMP database.
Maintenance of the security for wired and wireless networks.
Authenticating servers.
Access control to sensitive data.
Access to premises.
Conduct of periodic network monitoring and intrusion detection analysis to determine if there have been any attacks on the system.
Mitigation of actions to contain the activity and minimize damage to the backup of all relevant data and restoration of lost data.
Work with Archival Research Team, as relevant, to ensure security of sensitive records.

5. Web Site

Update of CMP Web Site content through content management interface. Manage, add, edit and delete content (videos, press release, photos and all other tasks) for the English, Greek and Turkish pages of the website.
Liaise with web site content management system providing company for changes required.

6. E-mail

CMP e-mails: User management. Initiating contacts for any problems with the service provider. Maintenance of the info@cmp-cyprus.org account and forwarding of e-mails to relevant parties.

7. Logistic Support

Liaise with UNFICYP ICTS section to maintain connection between the ALB and UNFICYP server.
Liaise with vendors to resolve on-site hardware and maintenance for peripherals, in service areas, fire alarm, access control, lighting, drainages etc.
Act as point for contact between vendors/contractors and the CMP Lab to coordinate deliveries and installation of various equipment and scheduled service (IT works, repairs, etc.).

Impact of Results

The key results have an impact on the overall efficiency of the CMP.

Competencies

Functional Competencies:

Job Knowledge/Technical Expertise

Understands and applies fundamental concepts and principles of a professional discipline or technical specialty relating to the position
Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks
Strives to keep job knowledge up-to-date through self-directed study and other means of learning
Demonstrates good knowledge of information technology and applies it in work assignments
Demonstrates in-depth understanding and knowledge of the current guidelines and project management tools and utilizes these regularly in work assignments
Ability to provide IT support services including IT hardware/infrastructure support, other IT applications support, web site content management.
Excellent knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, knowledge of web design, knowledge of Microsoft Windows network administration, ERP.
Strong analytical skills
Ability to provide input to business process re-engineering, elaboration and implementation of new systems.

Promoting Organizational Learning and Knowledge Sharing

Generates new ideas and approaches, researches best practices and proposes new, more effective ways of doing things
Documents and analyses innovative strategies and new approaches

Innovation and Marketing New Approaches

Generates new ideas and proposes new, more effective ways of doing things
Documents and analyses innovative strategies/best practices/new approaches

Client Orientation

Researches potential solutions to internal and external client needs and reports back in a timely, succinct and appropriate fashion
Organizes and prioritizes work schedule to meet client needs and deadlines
Anticipates client needs and addresses them promptly
Focuses on result for the clients and respond positively to feedback.

Leadership and Self-Management

Consistently approaches work with energy and a positive, constructive attitude.
Demonstrates strong oral and written communication skills.
Remains calm, in control and good humored even under pressure.
Responds positively to critical feedback and differing points of view.
Solicits feedback from staff about the impact of his/her own behavior.

Core Competencies:

Innovation: Ability to make new and useful ideas work
Leadership: Ability to persuade others to follow
People Management: Ability to improve performance and satisfaction
Communication: Ability to listen, adapt, persuade and transform
Delivery: Ability to get things done

Required Skills and Experience

Education and Experience:

Master’s degree in Information Technology systems, Information Management, computer science or related disciplines with minimum 2 years of relevant working experience in the area of Information and Communication Technologies including database management, hardware and software packages management, networks administration, and web content management.
Previous professional experience working with local communities in a post-conflict setting is an asset.

Language Requirements:

Fluency in English is required
Knowledge of Greek and/or Turkish is a strong asset but not a requirement.

Driving License:

Valid driving license is required for the use of office cars for official purposes as requested.

Other:

Microsoft and Cisco certifications are strong assets, including Cisco Certified Network Administrator / Cisco Certified Network Engineer and Microsoft Certified Professional / Microsoft Certified Systems Engineer.
Citizens who are legally authorized to work in Cyprus are eligible to apply.

Application:

Interested individual consultants must submit the following documents/information to demonstrate their qualifications:

CV or Personal History (P11): Applicants are required to submit CV or a P11 Form. The UNDP P11 Form can be downloaded from: http://www.undp.org/content/dam/undp/library/corporate/Careers/P11_Personal_history_form.doc
References: Contact details of 3 references.
Financial Proposal: Applicants requested to submit financial proposal. The financial proposal will specify the daily fee in EUR per working day. Expected number of working days is 19 days per month and total number of working days will be in accordance with the duration of the contract. A day will be calculated as 8 hours in total (half an hour break and 7.5 hours of work), could be pro-rated to the actual hours worked and shall cover all expenditures including fees, health insurance, vaccination, international (all travel to join duty station/repatriation travel) or local travel (place of residence to office and office to place of residence), cost of living and any other relevant expenses related to the performance of services. Leave benefits (annual, sick, paternity, maternity) are not applicable to Individual Contractor and absent days including weekends and office holidays are not payable.

Evaluation / Selection Process

All applicants will be screened against qualifications and the competencies set above. Candidates fully meeting the requirements will be further evaluated based on the criteria below.

Technical Criteria (CV review and Desk Review / Interview) – 70 % of total evaluation– max. 70 points

CV review: 30 points:

Educational qualifications as defined in the ToR (10 points);
Experience as defined in the ToR (20 points).

Only candidates who obtained at least 70% of points from the CV desk review (who will score at least 21 points) will be qualified for considering for desk review and/or interview.

Interview and/or: Desk Review: 40 points

Experience in relevant Information and Communication Technologies - database management, hardware and software packages management, networks administration, information security, web sites and email administration (20 points);
Client orientation, communication and innovation skills (10 points);
Experience in working with local communities in a post-conflict setting (10 points);

Only those individual consultants who obtained at least 70% of points from the interview (28 out of 40) will be qualified for considering for financial proposal evaluation.

Financial Criteria - 30 % of total evaluation – max. 30 points.

Financial scores will be calculated using the formula [lowest offer / financial offer of the candidate x 30].

UNDP applies the “Best value for money approach” – the final selection will be based on the combination of the applicants’ qualification and financial proposal.

Payment Term:

Monthly lump-sum payable upon submission of the reports, time sheet, certification and approval of the UNDP.