ICT Support Assistant - Intern

Location : Tunis, TUNISIA
Application Deadline :24-May-20 (Midnight New York, USA)
Type of Contract :Internship
Post Level :Intern
Languages Required :
English   French  
Starting Date :
(date when the selected candidate is expected to start)
Duration of Initial Contract :6 Months
Expected Duration of Assignment :6 Months

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.


Under the overall guidance of the UNDP ICT Associate, the Intern provides daily technical support to end-users on the information management tools and technology infrastructure. ICT Support Assistant Intern promotes a client-oriented approach.

The objective of the internship:  improve ICT Unit capacity in providing end-user support.

Duties and Responsibilities

ICT tasks:

• Assist for the support to staff and day-to-day tasks (ICT help desk);

• Assist in setup, configuration and maintenance of laptops, printers, systems and applications (Office365);

• Assist for troubleshooting WAN and ISP Connectivity (satellite, fiber optic link, FH etc.);

• Troubleshooting of the IT equipment (laptops, printers, …);

• Assist the ICT Associate for the setup of the design of the new version of SharePoint online UNDP Tunisia;

• Assist the staff to use the Visio conferences systems: Polycom Group 700 and Trio 8800.


Administrative tasks:

• Deployment of the new inventory application with barcodes of all the assets of UNDP;

• Update the database of the application of the assets;

• Work with the assets Focal point of UNDP to check the inventory of the assets;

• Work with the finance and procurement colleagues to check the payment of the invoices of the telecom providers mobile and internet and follow the reception of the new IT equipment. 


• Interested in working in an international organization;

• Able to communicate effectively with the ability to work independently and in a team;

• Good in organizing and structuring various tasks and responsibilities;

• Fluent in written and spoken French.  Knowledge of other UN languages is an advantage;

• Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability;

• Responds positively to feedback and differing points of view;

• Consistently approaches work with energy and a positive, constructive attitude;

• Enjoys sharing knowledge and experience.

Required Skills and Experience



Applicants to the UNDP internship programme must at the time of application meet one of the following requirements:

(a) Be enrolled in a postgraduate degree programme (such as a master’s programme, or higher);

(b) Be enrolled in the final academic year of a first university degree programme (such as bachelor’s degree or equivalent);

(c) Have recently graduated with a university degree (as defined in (a) and (b) above) and, if selected, must start the internship within one-year of graduation;

(d) Be enrolled in a postgraduate professional traineeship program and undertake the internship as part of this program.



• Proficiency in French required. Fluency English is an asset;

• Computer literate in standard software applications;

• Demonstrated keen interest in the work of the UN, and of UNDP, and have a personal

commitment to UNDP's Statement of Purpose and to the ideals of the UN Charter; and

• Demonstrated the ability to successfully interact with individuals of different cultural backgrounds and

beliefs, which include willingness to try and understand and be tolerant of differing opinions and views.


Field of study

information and communications technology, Telecommunications.


IT skills:

• Knowledge and a proficient user of Microsoft Office productivity tools.


Stipend  procedure : 


27. Where an intern is not financially supported by any institution or programme, such as a university, government, foundation or scholarship programme, a stipend intended to help cover basic daily expenses related to the internship, such as meals and transportation at the duty station, must be paid by the receiving office.


28. The monthly amount of the stipend will be determined for each duty station based on the stipend rates published yearly by the OHR Policy and Compensation Unit. The stipend will be paid on a monthly basis and part-time internship arrangements are prorated accordingly.

29. Where an intern is financially supported by an institution, government or third party, UNDP will, subject to the rules of such institution, government or third party, pay the intern the difference, if any, between the external financial support provided and the applicable UNDP stipend.


30. No other payments of any kind will be made to an intern by the office in connection with an internship agreement.


31. Interns will accrue leave at the rate of 1 ½ days per month. Any accrued leave days not used by the end of the internship will be forfeited. Any unjustified absences during the internship period exceeding a total of nine days, will be deducted from the monthly stipend.



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