Expert Facilitation Consultant Aged Friendly City Project- A Study in Assessing the Age Friendliness of Taiping, Perak

Location : Home-Based with travel to Taiping where required
Application Deadline :03-Dec-20 (Midnight New York, USA)
Type of Contract :Individual Contract
Post Level :National Consultant
Languages Required :
Starting Date :
(date when the selected candidate is expected to start)
Duration of Initial Contract :7 months (December 2020-June 2021)
Expected Duration of Assignment :7 months (December 2020-June 2021)

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.


The population projections have shown that Malaysia is moving towards an ageing society by 2030, as the population projection shows decreasing proportion of younger age groups, while population aged 60 and above will be increasing in proportion due to declines in mortality and fertility. These demographic changes in turn presents the pressure on educational facilities, housing, social and health services, dependency ratio, urban areas, labour shortage and environmental impact.  By 2040, Malaysia is projected to have more older people (age 60 and above) living in cities (greater than 15% of the population).  An ageing population not only puts a strain on a country’s social security system and health care, but also concerns on access of older person to social participation, entertainment or employment, which has direct and indirect implication to health, welfare, care and living arrangements. Among the states in Malaysia, Perak recorded the highest number of older persons in Malaysia, with 14.9% of its population aged 60 and above.


This project, a partnership with Ministry of Women, Family and Community Development (MWFCD) and in collaboration with Municipal Council of Taiping (MPT), aims to strategically contribute in creating an age friendly framework for one of the ageing cities in Malaysia, which is in Taiping, Perak. This is in line with the World Health Organisation Guidelines on Age Friendly Cities, as well as ensuring that Malaysia is prepared in moving towards an aged nation by 2030.  This is to be done through:


  • Identifying what makes a city inclusive, safe, and accessible for all, especially to the needs of those in vulnerable situations, women, children, persons with disabilities and older persons to achieve an equal participation in society.


  • Assess the age-friendliness of the city, the city of Taiping in its current state and determine its strengths and gaps, with consideration of existing local development plans, and future demographic trends.


  • Stimulate and guide local action to make urban settings and services more age-friendly through establishing a network of stakeholders in this focus area, sharing knowledge, and building capacity of government to practice participatory city planning involving wider stakeholder groups.


  • Institutionalise age-friendly features in city planning through recommendations of the assessment and integrating action plans into local development plans.

Duties and Responsibilities




  • Local residents (e.g. Older persons – male and female, women, children, persons with disabilities)
  • NGO / CSOs
  • Government stakeholders (e.g. local councils, state government, relevant agencies)
  • Private sector (e.g. age care providers, healthcare providers, developers and city planners)


Ideally, the pilot will engage with communities who impacts and will be impacted by the objectives of the project.




  • In consultation with project partners (MWFCD, MPT and UNDP), develop a practical methodology, processes and strategies for innovative consultations in support of the objectives of the project.


  • Design the consultations around tried-and-tested innovative approaches, for example using Open Space Technology (OST) with input from project partners.


  • Work closely with the research team (MyAgeing) in consultations with the relevant stakeholders


  • Develop consultation resources and materials, e.g. presentation / objectives / questions.


  • Convene, lead and facilitate the consultations.


  • Provide technical assistance and resource support to Project Team for matters related to the consultations by participating in meetings and discussions on the subject matter.


  • Provide input in report development / policy paper, i.e. consultation methodology and design, review report and present to government agencies and other stakeholders may be required.



This contract is not a full-time individual contract. The number of working days required is estimated to be 40 days for the duration of the project from start of engagement. The duration of this contract is four (7) months (December 2020-June 2021).



Expected deliverable for the consultancy:


Expected output

Est. duration



Pre-Study Consultations


Inception report detailing the scope and methodology of facilitation and consultations


Convene a series of consultations for the scoping exercise for the project study and pilot with key stakeholder groups identified by the project team.





10 workdays










Convene team building and training for project team, including the relevant supporting staff


Deliverable: Acceptance of Submission of facilitation report, supplementary to the study report (including rapporteur notes) with findings and recommendations


10 workdays


Component 1: Study to assess the age friendliness of the pilot city – 40%



Convene a series of stakeholder consultations to assess the needs of older persons in Taiping, based on features recommended by the WHO Global Age-Friendly City Guide


Deliverable: Acceptance of Submission of stakeholder consultation report, supplementary to the study report (including rapporteur notes) with findings and recommendations


10 days


Component 2: A framework in transforming cities into age friendly cities with the focus on older persons, PWDs, children, and women



Convene a series of consultations for action planning, based on the findings and recommendation from the consultations convened under Component 1


Deliverable: Acceptance of Submission of final facilitation and consultation report, supplementary to the study report (including rapporteur notes) with findings and recommendations.



10 workdays



40 workdays


*Tentative start date on December 2020.


The consultant will work in close consultation with MWFCD, MPT and UNDP Malaysia. He/She will report to the UNDP Program Manager, and MWFCD.


The consultant is expected to:

  1. Maintain confidentiality of the project findings and outputs at all times.
  2. Participate in meetings with the project team and partners, if required.
  3. Provide technical assistance and support to the project team in preparation of the policy paper.



  • Experience in planning, designing and conducting civil society consultations / engagement using various facilitative approaches;
  • Experience in collating feedback and writing reports;
  • Good analytical skills and ability to work independently, as well as within a team;
  • Commitment to rights-based approach to development;
  • Ability to plan and produce quality results / deliverables to meet established goals;
  • Ability to generate innovative and practical solutions to challenging situations; and
  • Proactive and positive to critical feedbacks and differing points of view.

Required Skills and Experience


  • Bachelors’ degree or equivalent professional qualification in training/ facilitation management, design thinking, or innovative training certification.   



  • At least 8 years of experience in planning, designing and conducting civil society / stakeholder consultations and engagements, and writing similar reports will be an added advantage; and
  • Previous experience in socio-economic and developmental issues, particularly in the Malaysian context will be an added advantage.



  • Proficient in written and spoken English and Bahasa Malaysia; and
  • Knowledge of other local language and dialects will be an added advantage.



Interested individual applicants must submit the following documents/information to demonstrate their qualifications:

  1. Document 1 : Letter of Confirmation of Interest and Availability at;
  2. Document 2: Technical Proposal: A cover letter (maximum 4 pages) of a brief description of why the individual considers him/herself as the most suitable for the assignment; and 
  3. Document 3: Financial Proposal at Proposal- Age friendly.docx .The financial proposal shall specify a total lump sum amount, and payment terms around specific deliverables as specified in the TOR
  4. Document 4: Personal CV or P11 including areas of expertise and past experiences in similar projects and at least three (3) references at
  5. Document 5: List similar works done (minimum 3, maximum of 6) you consider to be the best and most relevant
  6. Please submit this information in one file as Document 1, 2, 3,4  and 5.The system will only accept one attachment , please merge all documents and submit as one file.
  7. Applicants must reply to the mandatory questions asked by the system when submitting the application.
  8. Candidates who fail to submit all the information requested above will be disqualified.

How to Apply:

  • Kindly download the Letter of Confirmation of interest and availability, Financial Proposal Template?and General Terms & Conditions mentioned below;
  • Read and agree to the General Terms & Conditions (refer to below link);
  • Click the ‘apply’ icon and complete what is required;
  • Scan all documents into 1 pdf folder and then upload;
  • For clarification question, please email to The clarification question deadline is three (3) days before the closing. When emailing for clarification questions, please put "MyIC/2020/061"as the subject matter.


General terms & conditions to be downloaded:

Reimbursable Loan Agreement (RLA): A legal instrument between UNDP and a Company/institution, according to which, the latter makes available the services of an individual delivering time-bound and quantifiable outputs that are directly linked to payments

Incomplete proposals may not be considered. Only short-listed candidates may be contacted, and successful candidates will be notified.


Criteria for Selection of the Best Offer

Individual consultants will be evaluated based on the following methodologies:


1. Cumulative analysis

When using this weighted scoring method, the award of the contract should be made to the individual consultant whose offer has been evaluated and determined as:

a) responsive/compliant/acceptable, and

b) Having received the highest score out of a pre-determined set of weighted technical and financial criteria specific to the solicitation.

* Technical Criteria weight; 70%

* Financial Criteria weight; 30%

Only candidates meeting the pre-determined minimum points would be considered for the Financial Evaluation.



Max. Point




  • Qualification and years of relevant work experience



  • Sample work



  • Competencies (based on proposal / interview / performance evaluation)









The application receiving the Highest Combined Score will be awarded the contract.


UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, aboriginal groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.



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