Capacity Building and Conflict Resolution Consultant

Location : Copenhagen
Application Deadline :02-Feb-21 (Midnight New York, USA)
Type of Contract :Individual Contract
Post Level :International Consultant
Languages Required :
English   Spanish  
Duration of Initial Contract :24 months

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.


The Office of the Ombudsman for United Nations Funds and Programmes (the “Office”) is established as an informal pillar of the system of administration of justice within the UN to make available the services of impartial and independent persons to address the work-related issues of staff members and non-staff personnel of the UN funds and programmes serving UNDP, UNFPA, UNICEF, UNOPS and UN Women.

The Office seeks to strengthen its conflict management capacity building service which designs, structures and delivers training on various conflict management themes, including the Respectful Workplace Facilitator (RWF) Programme.

The Capacity Building and Conflict Resolution Consultant (the Consultant) will be responsible for managing and coordinating the capacity building services of the Office and for providing Ombudsman services.  The Consultant will, oversee service delivery by Office staff and consultants to ensure consistent quality standards in addition to assessing the organizations training needs in the area of conflict management.

Duties and Responsibilities

Under the direct supervision of the Ombudsman, the Consultant will be responsible for the following duties:

1. Training Coordination:

Coordinate the design, development, delivery and evaluation of conflict management training and capacity development programmes provided by the Office;

Maintain close coordination with consultants and Office staff for effective overall delivery of conflict management training programmes; 

Coordinate and provide guidance to assigned staff and consultants for performing training activities;Coordinate logistical details for training delivery;

2. Training Delivery and Assessment

Formulate an annual workplan for training delivery for the Office;

Evaluate training and review relevant training material for effectiveness and consistency;

Identify organizations staff development needs through training surveys and data collection tools, identify problems/issues and prepare training recommendations;

Develop and facilitate training material for conflict management in the workplace;

Assist in the procurement of training delivery experts;

Evaluate impact of training programmes and recommends ways to enhance their effectiveness and impact;

Promote the use of e-learning and knowledge management platforms for development and delivery of online training programmes;

Provide input into the preparation and monitoring of the office training budget;

Deliver induction and specialized training for the RWF’s.  

3. Outreach

Develop and actively solicit content on conflict management training for the Office learning management service, website and intranet webpages;

Initiate and sustain professional relationships with key stakeholders in workplace conflict management training;

Produce and oversee production of communication products such as brochures, videos, posters, etc.;

Collaborate and/or actively solicit new training material for online and in person training from Office staff and consultants.


4. Case management

Support the Office by providing conflict management services to funds and programmes’ staff members and non-staff personnel, as applicable;

Facilitate informal resolution of workplace conflicts helping all parties to explore options and engage in a voluntary and confidential process, acting as a neutral third-party;

Maintain neutrality and impartiality towards all parties and confidentiality within the process;

Work collaboratively with relevant actors in the various offices to facilitate informal resolutions;

Perform other duties to support the Office in non-core functions, as assigned.



Proven strategic and analytical skills that lead to the formulation of options and recommendations. Ability to generate vision and to communicate broad and compelling Office direction. Ability to produce and oversee the timely delivery of services. Ability to apply UN rules, regulations, policies and guidelines in work situations. He/she is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.


Speaks and writes clearly and effectively; Listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match the audience; Demonstrates openness in sharing information and keeping people informed.

Client orientation:

Considers all those to whom services are provided to be “clients” and seeks to see things from clients point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client

Planning and organizing:

 Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjust priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently; sets performance standards, monitors progress and intervenes at an early stage to ensure results

Required Skills and Experience


Advanced degree in relevant discipline (human resources, business administration, education, or a related field) is required.


A minimum of 7 years of experience in learning management projects, capacity development and training, or related area is required.  Experience in designing training programs with an e-learning component is required.  Experience in developing, delivering and supporting training programmes for workplace conflict resolution is required.  Experience managing the training division for an organization devoted to ADR is a strong asset. Experience in ADR is required.


For this consultancy, fluency in English and Spanish (both oral and written) is required. Knowledge of another UN language is an asset.

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