Under the guidance and direct supervision of the UNCTAD ASYCUDA Regional Coordinator for Europe and Central Asia, the ICT Analyst manages electronic Customs ICT services of Albania Customs Administration (ACA), ensures support and development of ASYCUDAWorld Customs management systems, provides information management tools and technology infrastructure in the ACA Headquarters and regional offices and border-crossing points, The ICT Analyst is responsible for review of and advice on the use of new applications that will enhance the  productivity of the ACA ASYCUDA system. The ICT Analyst promotes a client-oriented approach.

The ICT Analyst supports ACA National Team in maintaining and modernizing the ACA ASYCUDA system. The ICT Analyst works in close collaboration with UNCTAD ASYCUDA core team in Geneva for resolving complex ICT-related issues, liaises with the ASYCUDA Regional Coordinator, UNCTAD staff, ACA National ICT team and staff, other governmental agencies staff, and the UN Agencies in the country.

Summary of key functions:

• Implementation of ICT strategies and introduction of new technologies/functionalities
• Update of technical and functional documentation
• Management of hardware and software packages
• Networks administration
• Provision of web management services
• Facilitation of knowledge building and knowledge sharing
• Facilitation of inter-agency cooperation in the ICT area

1. Ensures implementation of ICT strategies and introduction and implementation of new technologies, focusing on achievement of the following results:

• Full compliance with corporate information management and technology standards, guidelines and procedures for the ASYCUDA technology environment.
• Analysis of the requirement and elaboration of ACA internal policies and procedures on the use of ASYCUDAWorld system.
• ACA ASYCUDA business processes mapping and elaboration/establishment of internal Standard Operating Procedures (SOPs) in ICT management, control of the workflows in the ICT team.
• Participation in the ACA business process re-engineering activities and ensure that business needs drive IT solutions related to corporate resource management.
• Conduct of research and analysis of operational Customs environment, and introduction of new solutions for ACA ASYCUDA system updating and improvement.
• Provision of advice on and assistance in procurement of new ICT equipment for the ACA ASYCUDA system, provision of technical specifications and information on best options in both local and international markets.
• Development and update of the ICT annual plan and road map. Development and update of the ACA ASYCUDA disaster recovery plan, ICT infrastructure and training plans. Follow up on their implementation.
• Provision of support to the use of ACA ASYCUDA functionality for improved business results and improved client services.
• Provision of support to ACA National ICT Team for effective and client-oriented services.

 2. Ensures update of technical and functional documentation for ACA ASYCUDA system focusing on the achievement of the following results:

• Development, implementation and maintenance of ACA ASYCUDA core modules/functionalities
• ACA ASYCUDA upgrades/updates and introduction of new modules/functionalities
• Data exchange with other ICT systems and database.

 3. Manages ACA ASYCUDA hardware and software packages, focusing on the achievement of the following results:

• ACA hardware and software platforms meet the ASYCUDA standards and supports the key business processes.
• Provision of advice on maintenance of equipment and acquisition of hardware supplies
• Supervision of the support and maintenance of ASYCUDA system by ACA National ICT Team.
• Participation in development of new ASYCUDA modules and functionalities for high impact results (e.g. risk management system, e-payment, performance measurement, etc).

 4. Ensures efficient networks administration, focusing on achievement of the following results:

• Monitoring of the computing resources to provide a stable and responsive environment for ACA ASYCUDA 24/7 operability
• Support of ACA National ICT Team in operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access.
• Monitoring of ASYCUDA backup and restoration procedures for both server and local drives.
• Timely upgrade of LAN infrastructure and Internet connectivity to meet ACA requirements.
• Provision of technical advice on network administration to other agencies as required for data exchange with ACA ASYCUDA.

 5. Provides web management services, focusing on achievement of the following results:

• Identification of opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (e.g. ASYCUDA ultra-light clients, mobile applications for en-route control and Customs warehouses etc.).
• Upgrade and technical maintenance of the ACA ASYCUDA Portal and Intranet.
• Provision of technical advice to ACA National ICT Team on web management.

 6. Ensure facilitation of knowledge building and knowledge sharing, focusing on achievement of the following results:

• promotion of ASYCUDA Customs and Single Window system and applications for optimal data management and sharing, Customs information provision for trading community.
• Organization of training for the ACA National ICT Team and staff.
• Synthesis of lessons learned and best practices directly linked to ICT management.
• Sound contributions to ASYCUDA knowledge networks and communities of practice.

 7. Participates and provides support to inter-agency cooperation between ACA and other governmental agencies in the ICT area, focusing on the achievement of the following results:

• Identification of opportunities for inter-agency cooperation in the Single Window environment
• Take initiative in establishing ICT related common-services
• Provision of technical advice and sharing of best practices of inter-agency cooperation at the border (one-stop-shop) and data exchange amongst border-controlling agencies

Corporate Competencies:

• Demonstrates commitment to UNCTAD ASYCUDA mission, vision and values.
• Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability.

 Functional Competencies:

Knowledge Management and Learning

• Shares knowledge and experience and provides helpful advice to others in the office.
• Ability to develop systems for structuring, codifying and providing access to information and knowledge.

Development and Operational Effectiveness

• Ability to lead planning and reporting
• Strong analytical skills
• Ability to provide IT support services including IT hardware/infrastructure support, ERP support, other IT applications support, web design and maintenance.
• Knowledge of Microsoft Windows, corporate ICT security and viral protection systems, knowledge of web design, knowledge of Microsoft Windows network administration, ERP.
• Ability to provide input to business process re-engineering, elaboration and implementation of new systems.

Leadership and Self-Management

• Focus on results for the clients and respond positively to feedback.
• Consistently approach work with energy and a positive, constructive attitude.
• Demonstrate openness to change and ability to manage complexity.

Education

Master’s degree (or equivalent) in Information systems, Information Management, Computer Science or related discipline. Bachelor’s degree in combination with 7 years of qualifying working experience in ICT technology may be accepted in lieu. Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE). If certification is not available at the time of recruitment, it should be obtained within 6 months

Experience

5 years of working experience in the ICT sector, including in development and implementation of complex Customs ICT systems, management and supervision of ICT services and teams, hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications, experience of web-based office applications. Experience of working in IT department of Customs administration is an advantage. Experience in implementing ASYCUDA Customs IT systems is a strong advantage.

 Language requirements:

Fluency in the UN language and national language of the duty station.

Application Procedure:

Qualified candidates are requested to apply online via UNDP Albania website. Applications should contain:

• Cover letter stating your interest in and qualifications for the advertised position. Please paste the letter into the "Resume and Motivation" section of the electronic application.
• Please upload the P11 instead of your CV. UN Personal History Form (P11) for Service Contracts (SC) a– Blank form Download here.

Interested applicants are advised to carefully study all sections of this ToRs and ensure that they meet the general requirements as well as specific qualifications described. Incomplete applications will not be considered. Please make sure you have provided all requested materials.

How to Submit the Application:

To submit your application online, please follow the steps below:

• Download and complete the UN Personal History Form (P11) for Service Contracts (SCs) and Individual Contracts (ICs) 
• Merge your UN Personal History Form (P11) for Service Contracts (SCs) and Individual Contracts (ICs) and cover letter into a single file. The system does not allow for more than one attachment to be uploaded;
• Click on the Job Title (job vacancy announcement); Click “Apply Now” button, fill in necessary information on the first page, and then click “Submit Application;”
• Upload your application/single file as indicated above with the merged documents (underlined above);
• You will receive an automatic response to your email confirming receipt of your application by the system

Special consideration

• As this position is under Service Contract modality, only applications of applicants with Albanian nationality or valid working permit in Albania will be considered for the vacancy.

UN is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.