Junior ICT Support Consultant

Advertised on behalf of :

Location : Istanbul ECA RO, Homebased with possibility of working from the office.
Application Deadline :26-Mar-21 (Midnight New York, USA)
Type of Contract :Individual Contract
Post Level :International Consultant
Languages Required :
Duration of Initial Contract :March 2021 to March 2022, 12 months/ Up to 120 working days

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.


1. Organizational Background


UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.

UN Women Regional Office for the Europe and Central Asia (ECA) region was established in Istanbul, Turkey, at the beginning of 2014 as a part of the UN Women’s new regional architecture. Much progress has been made since the establishment, but at the same time, the Regional Office faces high expectations and demands from partners at both regional and country levels as well as from UN Women Field Offices. To this end, UN Women ECA Regional Office (RO) would like to bring on board an ICT Specialist to provide substantive support to regional operations and initiatives, particularly in relation to UN Women’s work on issues related to the normative work of the Regional Office.




Duties and Responsibilities

2. Scope of work and responsibilities


Under the overall supervision of Operations Manager and daily reporting/oversight of the ECARO ICT team, the consultant will be responsible for supporting on the following tasks:

a. Support in the scheduling, participation and follow up of all ICT meetings involving ECARO

  • Setup and host critical ECARO video conference meeting
  • Train and support ECARO users about Video conference meeting
  • Administer regular weekly meetings for ICT Team in ECARO
  • Trouble shoot issues in support of ECARO meetings as and when requested.

b. Support Office in troubleshooting

  • Provide support to ECA region relating to ICT or InfoSec issues and problems
  • Provide timely and technically viable solutions to ensure that the ICT problems to not reoccur

c. Support the effective functioning of the RO hardware and software

  • In support of the ICT team, provide inputs on hardware/software used in office and identify upgrades required
  • Develop 2021 plan hardware/software systems to identify upgrade and purchase needs.
  • As required also provide technical guidance on procurement of ICT equipment and support in the overall procurement process.
  • Provide support for ICT asset management.

d. Ensure efficient ICT Knowledge Management

  • Support upkeep of sharepoint folders
  • Present Induction training new ECARO Staff about ECARO ICT Services.
  • Ensure consolidation of all ICT training materials in SharePoint


The consultant will at any time provide support in any ICT related areas to ECARO and the region as requested by the ECARO Operations Manager.

The consultant will also be in daily communication on all related activities with the ECARO ICT Specialist.


3. Deliverables


Duration of this assignment is proposed for 12 Months as per the above dates.

The Consultant is expected to be engaged for up to 10 working days per month (part-time) for this Assignment. The following table summarizes main activities and expected deliverables against deadlines and indicative working days to be invested by the Consultant.


DeliverablesTimeframeAmount of payment

Monthly review and as required update of Workplan

Summary report of tasks performed under expected duties and responsibilities?
On a monthly basis, by 25th of every monthMonthly lumpsum



4. Competencies


Core Values:

  • Respect for Diversity
  • Integrity
  • Professionalism


Core Competencies:

  • Awareness and Sensitivity Regarding Gender Issues
  • Accountability
  • Creative Problem Solving
  • Effective Communication
  • Inclusive Collaboration
  • Stakeholder Engagement
  • Leading by Example
  • Good team player
  • Being able to work under strict deadlines


Functional Competencies

  • Knowledge of Corporate ICT security (Firewall, IPS, VPN, Electronic Signature etc.)? and malware protection systems.
  • Excellent PC hardware troubleshooting skills.
  • Excellent knowledge of video conferencing such as Zoom, Microsoft Teams, Google Meet, etc.) and telecommunication (Satellite phone etc.).
  • Ability to review a variety of data, identify and adjust discrepancies.
  • Ability to provide advice and guidance.

Required Skills and Experience

5. Required Qualifications?and Experience


Academic Qualifications

  • Bachelor Degree in Computer Science, Computer Engineering or a related field, a technical certificate or diploma equivalent to a degree will be accepted.



  • At least 6 months of experience in the area of ICT support and/or Help desk .
  • Experience with managing online meeting is an advantage.
  • Experience with Office 365 is an asset.
  • Knowledge of graphics packages considered an advantage.
  • Video creating and editing skills considered an advantage.
  • Knowledge of CCNA is an asset.


Language and other skills:

Fluency in spoken and written English is required.


6. Application Procedure


The following documents should be submitted as part of the application:

  • Cover letter to include a brief overview about which of your previous experiences makes you the most suitable candidate for the advertised position.
  • P11 (and CV) including past experience in similar assignments; can be downloaded at http://www.unwomen.org/about-us/employment, a signed copy should be submitted with the application.

*P11 should include all ICT related experience, skills and applications worked on.

  • Financial Proposal Specifying a total lump sum and daily rate amount for the tasks specified in this Terms of Reference). The financial proposal shall include a breakdown of this lump sum amount. Travel (tickets, DSA etc.) should not be included in the lump sum and will be paid for separately by UN Women.


Given the current situation with COVID-19, it is expected that this consultant will work remotely.

Candidates should have the ability to quickly produce degree certificates and medical certification (of good health) should they be short-listed in consideration of the consultancy post.


7. Payment schedule


Work plan will be set at beginning of the contract with clear scheduled monthly milestones/deliverables. This work plan will be agreed between the consultant and the ECARO supervisor.

Monthly payments will be made based on the supervisor reviewing and confirming/signing off that the consultant has met the required deliverables set in this work plan. This will also be accompanied by a time sheet submitted by the consultant to the supervisor.


8. Evaluation of applicants


Candidates will be evaluated using a cumulative analysis method taking into consideration the combination of the applicants’ qualifications and financial proposal. Contract will be awarded to the individual consultant whose offer has been evaluated and determined as:

a)? Responsive/compliant/acceptable, and

b)? Having received the highest score out of below defined technical and financial criteria.

Only candidates obtaining a minimum of 49 points in the technical evaluation would be considered for financial evaluation.


 Evaluation CriteriaMax. Points
Language requirementsFluency in written and spoken EnglishREQUIRED

Bachelor Degree in Computer Engineering or related Information Technology field.


0: without degree

Professional ExperienceAt least 6 months of experience in the area of ICT support.


0: without experience

0-10: less than 6 months of experience

10-20: more than 6 month experience
Experience with managing online meeting is an advantage.


0: without experience

0-10: experience

Experience with MS Office 365 is an asset.


0: no experience

10: experience
Knowledge of graphics packages considered an advantage.


0: no experience

10: experience
TOTAL Technical70


UN Women may request a follow-up interview for short-listed candidates based on the quality of applications.


Financial Evaluation (30%) – max. 30 points:

The maximum number of points assigned to the financial proposal is allocated to the lowest price proposal. All other price proposals receive points in inverse proportion. A suggested formula is as follows:

p = 30 (µ/z)

Using the following values:

p = points for the financial proposal being evaluated

µ = price of the lowest priced proposal

z = price of the proposal being evaluated

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