The Office of the Ombudsman for United Nations Funds and Programmes offers dedicated informal dispute-resolution services to all contract holders from UNDP, UNFPA, UNICEF, UNOPS and UN Women in an informal, confidential manner with the aim of maintaining a harmonious workplace environment. The Ombudsman does not advocate for any party in a dispute but rather assists in seeing that all members of the work force are treated equitably, and that justice is done.

The Office has created training courses via e-learning methodologies and has launched webinars offered to all contract holders of the five Funds and Programmes that we serve. Additional online, fully automated training programmes and webinars will be available throughout this year, as part of a demand-driven plan to create within the Office a new unit devoted entirely to training.

In this context, the Office requires an on-call consultant (the “Consultant”) to facilitate training and create or edit learning courses and awareness materials in the field of Alternative Dispute Resolution, that support our training goals.

The contract duration will be three years, and tasks will be assigned on an on-call basis.

Under the direct supervision of the Ombudsman, the Consultant will be assigned the following tasks:

• Draft of training materials in different formats, including webinars, presentations and e-learning courses.
• Facilitate presentations, webinars and other trainings.
• Review versions of e-learning products.
• Creation of other learning materials.

Innovation

Ability to make new and useful ideas work

Exercises stakeholder-centered design approaches for office/programme/division

People Management

Ability to improve performance and satisfaction

Guides substantive specialists/teams and expands credibility and innovation capacity

Communication

Ability to listen, adapt, persuade and transform

Creates confidence among stakeholders by delivering authoritative positions, compelling analysis, and contextual acumen

Delivery

Ability to get things done while exercising good judgement

Accepts accountability for the outcomes of programme delivery and facilitates improvement and innovation in the delivery of products and services

Knowledge Management

Integrate & Empower: Leads integral work of teams utilizing expertise, vision, problem-solving capability, and collaborative energy in professional area of expertise

Client Orientation

Integrate & Empower: Leads integral work of teams utilizing expertise, vision, problem-solving capability, and collaborative energy in professional area of expertise

Job Knowledge/Technical Expertise

Integrate & Empower: Leads integral work of teams utilizing expertise, vision, problem-solving capability, and collaborative energy in professional area of expertise

Education

• University Degree in Dispute Resolution or law is required.
• Knowledge of Alternative Dispute Resolution mechanisms is required.

Required work Experience

• Minimum of 20 years of experience in training and writing in the field of ADR.
• Experience in developing online training tools and materials.
• Experience as providing conflict resolution services or as Ombudsman in international organizations.

Languages

• Fluency in English is required. Proficiency in Spanish and/or French is an advantage.