National Consultant - IT Personnel Support (Thai National Only)



Advertised on behalf of :

Location : Bangkok, Thailand
Application Deadline :13-Apr-21 (Midnight New York, USA)
Time left :1d 11h 20m
Type of Contract :Individual Contract
Post Level :National Consultant
Languages Required :
English  
Starting Date :
(date when the selected candidate is expected to start)
19-Apr-2021
Duration of Initial Contract :April 2021 - December 2021 (178 days)
Expected Duration of Assignment :April 2021 - December 2021 (178 days)


UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.


Background

 

UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.

Under the direct guidance and supervision of the ICT Associate, the service provider shall support the execution of IT services and processes consistent with UN Women’s ICT rules and regulations. The service provider also works in collaboration with programme and operations staffs to successfully deliver IT services.

 


Duties and Responsibilities

The consultant will report to the ICT Associate of UN Women Regional Office for Asia and the Pacific and may also work closely with the Programme Teams and Operations Team at the UN Women Regional Office for the Asia and Pacific, as and when needed.

The consultant is expected to provide IT support for UN Women Regional Office for Asia and the Pacific, both inside the office and outside the office (i.e. at meeting/ workshop) upon request and provide activities as following;

Daily service:

  • Ensure the internet connectivity is up and ready for UN Women users access to internet;
  • Check UN Women computer/laptop or server on antivirus log and remove viruses or malware if found;
  • Make sure that the network printers are accessible from the workstations;
  • Ensure effective operation of office cloud storage, including but not limited to the office’s corporate one-drive;
  • Provide ICT support for key events such as webinar, and workshops whenever required (occasionally);
  • Post job advertisement to ROAP website as requested.

Troubles-shooting:

  • Provide on-site software and hardware (including IP Phone and printers) troubles-shooting, existing software upgrade and new software installation when Client’s required. Be responsible for reinstalling software in case of broken-down;
  • Check and keep the software and hardware of network system in working order for workstations, solve the problem from any emergency condition of Client. In case of emergency, response to Client’s call within 2 working hours.

Maintenance:

  • Update patch for Computer, laptop, printer, network equipment and all other relevant equipment;
  • Install the new Windows image, configure the BitLocker, and join Azure AD;
  • Check Client’s system at least once a month. The check work includes network, hardware, software, backup, and anti-virus upgrade;
  • Provide a pro-active approach to protect the network from risks such as unauthorized access of the network or sensitive data and information;
  • Provide information on IT inventory to the Client to enable them to perform better systems planning and decision-making.

 

DELIVERABLES, TIMELINE AND SCHEDULE OF PAYMENT

Deliverables

Tasks

Expected Delivery Date

  • Monthly IT Activity Report
  • Timely and effective IT personnel and support services, troubleshooting and maintenance services for April 2021
  • Daily service
  • Troubles-shooting
  • Maintenance

30 April 2020

(10 days)

 

  • Monthly IT Activity Report
  • Timely and effective IT personnel and support services, troubleshooting and maintenance services for May 2021
  • Daily service
  • Troubles-shooting
  • Maintenance

31 May 2021

(20 days)

  • Monthly IT Activity Report
  • Timely and effective IT personnel and support services, troubleshooting and maintenance services for June 2021
  • Daily service
  • Troubles-shooting
  • Maintenance

30 June 2021

(22 days)

  • Monthly IT Activity Report
  • Timely and effective IT personnel and support services, troubleshooting and maintenance services for July 2021
  • Daily service
  • Troubles-shooting
  • Maintenance

31 July 2021

(20 days)

  • Monthly IT Activity Report
  • Timely and effective IT personnel and support services, troubleshooting and maintenance services for August 2021
  • Daily service
  • Troubles-shooting
  • Maintenance

31 August 2021

(21 days)

  • Monthly IT Activity Report
  • Timely and effective IT personnel and support services, troubleshooting and maintenance services for September 2021
  • Daily service
  • Troubles-shooting
  • Maintenance

30 September 2021

(22 days)

  • Monthly IT Activity Report
  • Timely and effective IT personnel and support services, troubleshooting and maintenance services for October 2021
  • Daily service
  • Troubles-shooting
  • Maintenance

31 October 2021

(20 days)

  • Monthly IT Activity Report
  • Timely and effective IT personnel and support services, troubleshooting and maintenance services for November 2021
  • Daily service
  • Troubles-shooting
  • Maintenance

30 November 2021

(22 days)

  • Monthly IT Activity Report
  • Timely and effective IT personnel and support services, troubleshooting and maintenance services for December 2021
  • Daily service
  • Troubles-shooting
  • Maintenance

31 December 2021

(21 days)


Competencies

Core Values:

  • Respect for Diversity
  • Integrity
  • Professionalism

Core Competencies:

  • Awareness and Sensitivity Regarding Gender Issues
  • Accountability
  • Creative Problem Solving
  • Effective Communication
  • Inclusive Collaboration
  • Stakeholder Engagement
  • Leading by Example


Required Skills and Experience

Education:

  • Completion of University degree or diploma in Information Technology, Computer Sciences, Engineering or any other related fields education is required.

Experience:

  • At least 4 years of work experience in IT support services (software and hardware, networks services) is required;
  • Hands-on experience in troubleshooting, networking, hardware and software maintenance;
  • Experience in the usage of computers and office software packages (MS Work, Excel, Power Point, etc.);
  • Knowledge of customer service principles and practices;
  • Knowledge of computers, basic programming and relevant software applications;
  • Previous working experience in or with UN/NGO is an asset;
  • Work experience in IT support services for multi-national organizations, inter-government organizations, business companies, and the United Nations Agencies is an advantage.

Language:

  • Good command of English.

 

EVALUATION

A proposal is selected on the basis of cumulative analysis; the total score is obtained by combining technical and financial attributes.

A two-stage procedure will be utilized in evaluating the proposals; the technical proposal (CV, P11, letter of interest) will be evaluated with a minimum pass requirement of 70% of the obtainable 100 points assigned for technical proposal. A proposal shall be rejected at this stage if it fails to achieve the minimum technical threshold of 70% of the obtainable score of 100 points prior to any price proposal being opened and compared. The financial proposal will be opened only for candidates whose technical proposal achieved the minimum technical threshold of 70% of the obtainable score of 100 points and are determined to be compliant. Non-compliant proposals will not be eligible for further consideration.

The total number of points (“maximum number of points”) which a candidate may obtain for its proposal is as follows:

Technical: 100 points (weight: 70%)

Financial: 100 points (weight: 30%)

Total number of points: 200 points

 

Evaluation of financial proposal:

In this methodology, the maximum number of points assigned to the financial proposal is allocated to the lowest price proposal. All other price proposals receive points in inverse proportion.

A formula is as follows:

p = y (µ/z)

Where:

p = points for the financial proposal being evaluated

y = maximum number of points for the financial proposal

µ = price of the lowest priced proposal

z = price of the proposal being evaluated

 

The contract shall be awarded to the proposal obtaining the overall highest score after adding the score of the technical proposal and the financial proposal.

 

Evaluation of technical proposal (CV, P11, letter of interest):

The technical proposal is evaluated and examined to determine its responsiveness and compliancy with the requirements specified in this solicitation documents. The quality of each technical proposal will be evaluated in accordance with the following technical evaluation criteria and the associated weighting (total possible value of 100 points):

 

Evaluation Criteria

Points obtainable

1

Education

20

2

Experience

70

3

Language

10

 

[70%] of 100 pts = 70 pts needed to pass technical

100

 

A proposal shall be rejected at this stage if it fails to achieve the minimum technical threshold of 70 of the obtainable score of 100 points for the technical proposal.

 

Submission of Application:

Interested candidates are requested to submit documents listed below to UN Women via email: hr.bangkok@unwomen.org and cc inthira.faikam@unwomen.org by 13 April 2021.

Submission package includes:

  • Letter of Interest and CV
  • Personal History Form (P11), which can be downloaded from http://asiapacific.unwomen.org/en/about-us/jobs
  • Financial proposal which shall specify your daily professional fee and lump sum amount, breaking down each stated deliverable.

 

Payments

Payments for this consultancy will be based on the achievement of each deliverable and certification that each has been satisfactorily completed. Payments will be based on the completion of each stated deliverable within the indicated timeframes.



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