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National Expert in Human Centric Design (HCD) and product design
|Advertised on behalf of :|
|Location :||Accra, GHANA|
|Application Deadline :||03-Jun-21 (Midnight New York, USA)|
|Type of Contract :||Individual Contract|
|Post Level :||National Consultant|
|Languages Required :||English|
|Duration of Initial Contract :||3 months|
UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
The United Nations Capital Development Fund (UNCDF) makes public and private finance work for the poor in the world’s 46 least developed countries. With its capital mandate and instruments, UNCDF offers “last mile” finance models that unlock public and private resources, especially at the domestic level, to reduce poverty and support local economic development. UNCDF’s financing models work through three channels: inclusive digital economies, connecting individuals, households, and small businesses with financial eco-systems that catalyze participation in the local economy, and provide tools to climb out of poverty and manage financial lives; local development finance, that capacitates localities through fiscal decentralization, innovative municipal finance, and structured project finance to drive local economic expansion and sustainable development; and investment finance, that provides catalytic financial structuring, de-risking, and capital deployment to drive SDG impact and domestic resource mobilization. By strengthening how finance works for poor people at the household, small enterprise, and local infrastructure levels, UNCDF contributes to Sustainable Development Goal-SDG 1 on eradicating poverty and SDG 17 on the means of implementation. By identifying those market segments where innovative financing models can have transformational impact in helping to reach the last mile and address exclusion and inequalities of access, UNCDF contributes to a broad diversity of SDGs. Based on this experience UNCDF started in 2017 to expand the scope of its programmatic agenda to go beyond digital finance. Through the “Leaving none behind in the digital era” strategy, UNCDF is supporting, through its digital finance interventions, the emergence of inclusive digital economies.
Under this framework, UNCDF is currently expanding its expertise in Ghana under “Boosting Green Employment and Enterprise Opportunities in Ghana (GrEEn)” programme to be funded by the European Union Trust Fund for Africa. This programme will contribute to addressing the root causes of irregular migration through green and climate resilient local economic development and improving future prospects of beneficiaries, by creating employment and enterprise opportunities in selected sectors and regions (Ashanti and Western). The action aims at supporting job creation in regions of departure, transit and return of Ghana, creating local financial ecosystems that facilitate the development of Micro, Small and Medium Enterprises (MSMEs) and enabling the transition of local economies to green and climate resilient development. For more information on GrEEn, please visit https://www.uncdf.org/green.
Under Result 3, UNCDF will create and strengthen local ecosystems that support youth (self-) employment and the development of MSMEs. In particular, UNCDF will work with partners to increase access and usage of financial services, leveraging digital and innovation, adapted to the needs of (i) youth, women and returnees (ii) local communities and (iii) MSMEs. Through its technical and funding Facility under the GrEEn Project, UNCDF engages with innovative financial services providers (banks, fintech, Savings and Loans, Microfinance institutions, remittance providers, MNOs, MTOs, etc.) and support them to pilot and/or scale up innovative financial services for the excluded segments and bring them to the last mile where targeted groups struggle in accessing and using formal financial services.
To achieve this objective, UNCDF has 4 main areas of intervention targeting youth, women, returning migrants and diaspora:
1. Increase financial capabilities
2. Pilot new innovative financial services
3. Leverage on remittances for remittance-linked product and services
4. Test crowdfunding and peer to peer platforms to offer alternative financing options
As part of its work, UNCDF provides technical assistance to partners to ensure that product and services respond to the needs of targeted groups. Even when demand-side research is relevant to product and policy development, it is not enough on its own; users and clients will make the shift from cash-based and informal financial services to formal channels if — and only if — it is worth their while. Thus, there is a need to apply and build human-centered design principles and mechanisms that will enable any innovations and product design to be tailored to the needs of key stakeholders.
UNCDF is seeking applications from customer research-focused expert to (i) conduct a training with key partners on HCD principles and how the approach can inform their product development; (ii) assist them in the deployment of the research making sure they apply the principles and collect the right information (iii) conduct a co-creation workshop following the findings of the research and inform their product development to design value propositions that respond to targeted needs (iv) develop a HCD toolkit on inclusive financial service innovation.
UNCDF is looking for a National Expert in human centric design approaches and product design to support the pool of UNCDF partners (up to 8 partners) to conduct a HCD research and inform their value proposition vis à vis of the needs and habits of direct stakeholders, including targeted groups as well as immediate communities and diaspora groups.
The overall objectives of the assignment are:
Duties and Responsibilities
Under the supervision of the Financial Inclusion Specialist based in Accra, Ghana, the National Expert will be responsible for the following activities and deliverables:
Required Skills and Experience
Timeline, total number of working days, duty station:
Progress Controls & Payments:
Schedule of Payments:
Final payment shall require a signed performance evaluation of the consultant.
All applications must contain the following information:
Step I: Screening & Longlisting:
Applications will be screened and only applicants meeting the mandatory criteria will progress to the pool for shortlisting:
Step II: Shortlisting (20%)
UNCDF will produce a shortlist of candidates and technically evaluate candidates by evaluating the following criteria with corresponding points (100 points):
As applicable, only applicants scoring 70 points or more shall be considered for an interview.
Step IV: Interview (80%):
An interview shall be conducted with the top 3 candidates based on the review of CVs and summary statement of competencies.
Step V: Financial Evaluation:
Only candidates with scores above 70% of the technical evaluation (70 Points or above) will be considered.
The following formula will be used to evaluate financial proposal: lowest priced proposal/price of the proposal being evaluated x 30%.
The contact shall be awarded to the applicant whose offer have been evaluated and determined as:
Responsive/compliant/acceptable; and having received the highest combined weight (technical scores) 70% + financial 30%= 100%.
Both individual consultants and individual employed by a company or institution are welcome to apply. Any individual employed by a company or institution who would like to submit an offer in response to a Procurement Notice for IC must do so in their individual capacity (providing a CV so that their qualifications may be judged accordingly). Women candidates or women-owned businesses are strongly encouraged to apply.