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Software Developer Analyst
|Location :||Office (Copenhagen) and Home Base, DENMARK|
|Application Deadline :||08-Aug-21 (Midnight New York, USA)|
|Time left :||10d 18h 0m|
|Type of Contract :||IPSA (Regular)|
|Post Level :||IPSA-8|
|Languages Required :||English|
|Duration of Initial Contract :||1 Year|
UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
Instructions to Applicants: Click on the "Apply now" button. Input your information in the appropriate Sections: personal information, language proficiency, education, resume and motivation. Upon completion of the first page, please hit "submit application" tab at the end of the page. Please ensure that CV or P11 and the Cover letter are combined in one file.
The following documents shall be required from the applicants:
Managers may ask (ad hoc) for any other materials relevant to pre-assessing the relevance of their experience, such as reports, presentations, publications, campaigns or other materials.
UNDP will cover the cost of travel of the individual to the duty station, as well as their return to their home upon completion of their services. Travel costs are covered only in the event that the function will be undertaken physically in the duty station and excludes working from home arrangements.
Include any official travel expected to be associated with performing the functions.
The Global Service Desk (GSD) is part of the United Nations Development Programme (UNDP), Office of Information and Technology Management (ITM).
UNDP is undergoing digital transformation to be better equipped to harness digital technology’s potential for development. Our organization has a history of innovation and web will continue to pioneer digital technologies to provide real answers, but as the potential of technology has increased, so has our ambition. As the pace of digital innovation picks up and our partners’ demands evolve, it is important that UNDP use existing and emerging technologies in a pragmatic and structured manner.
The Software Developer Assistant will be engaged in supporting UNDP’s Digital Transformation pathway in using digital technologies to improve the quality, relevance and impact of UNDP´s work, while also improving the efficiency of UNDP’s operational systems and internal processes. This pathway involves developing automation tools, improved data usage, and greater efficiency.
The Software Developer Analyst will assist in realizing UNDP’s digital strategy and contribute in the organization’s investing in automating process flows within the Global Service Desk and support their colleagues in utilizing digital technologies to support daily operations. The function of the Software Developer is to develop and refine process automation for the Global Service Desk, create and configure reports/dashboards, and build capacity within the GSD.
The Software Developer Analyst will report to the Chief of the Global Service Desk.
Duties and Responsibilities
Scope of Work
The Software Developer Analyst is responsible for:
Supporting the automation of GSD internal processes
Creating dashboards to track the Global Service Desk processes
UN CORE VALUES AND COMPETENCIES
Professionalism: Shows pride in work and achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
Communication: Speaks and writes clearly and effectively; Listens to others, correctly interprets messages from others and responds appropriately; Asks questions to clarify and exhibits interest in having two-way communication; Tailors language, tone, style and format to match the audience; Demonstrates openness in sharing information and keeping people informed.
Client Orientation: Considers all those to whom services are provided to be "clients " and seeks to see things from clients' point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients' needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client.
Required Skills and Experience