Instructions to Applicants: Click on the "Apply now" button. Input your information in the appropriate Sections: personal information, language proficiency, education, resume and motivation. Upon completion of the first page, please hit "submit application" tab at the end of the page. Please ensure that CV or P11 and the Cover letter are combined in one file. Personal CV or P11, indicating all past positions held and their main underlying functions, their durations (month/year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references of previous supervisors. References may also include peers. A cover letter (maximum length: 1 page) indicating why the candidate considers him-/herself to be suitable for the position. Brief description of approach to the assignment including below items: - UN or NGO experience in a technical area
- Experience in supporting IT Infrastructure operations
- Field mission experience
Travel: a) UNDP will cover the cost of travel of the individual to the duty station, as well as their return to their home upon completion of their services. Travel costs are covered only in the event that the function will be undertaken physically in the duty station and excludes working from home arrangements. b) Include any official travel expected to be associated with performing the functions Office/Unit/Project Description The United Nations Development Programme (UNDP) Office of Information Technology and Management (ITM) is the organization’s primary provider of high-quality products of ICT systems and Green Energy services to a global network of 155+ country offices and UNDP partners worldwide. The mission of ITM is to develop modern-age Smart Facilities which guarantees efficient, innovative and sustainable management of technologies for UN facilities, and consistency with Sustainable Development Goals (SDGs). We are committed to offer a framework of best practices, and to deliver simple-to-use, and standards-based support tools, to allow innovation to flourish throughout the organization. Our primary motivations are to accompany the transition to greener technologies and to increase connectivity in challenging locations, in order to leave no one behind. More particularly, we are actively participating to Covid-19 Crisis Response, as Covid-19 has increased the need for digital collaboration and connectivity. On a more practical level, we do this to maintain organizational productivity using technology, improve stakeholders well-being, optimize financial efficiency, and serve as a showcase for development at local level. ITM/CIAS office in Copenhagen is expanding with relocation of more colleagues from different parts of the world so it is very important that ICT infrastructure and resources are running smoothly in the office and are managed correctly too. Because of growing demand for daily support and ongoing activities, it is required to have a good monitoring system and support personnel in the office to manage/ensure that the resources/systems are running perfectly and provide timely and efficient support to end users. GNOC support Specialist performs an integral role and is the first line responder of systems/solutions related issue to support end-users’ problems or defects with products and programs. The specialist answers all inquiries, respond to emails and perform in-person support sessions. End user support specialist needs a combination of technical and interpersonal attributes. Good judgement, clear communication skills and the ability to help others are integral qualities. Institutional Arrangement - On a day-to-day basis, the contractor will be working with and directly reporting to the Global ICT Specialist Connectivity Support and GNOC lead ICT Specialist;
- The Global ICT Advisor has the overall responsibility to guide the both the Global ICT Specialist and the Contractor;
- Progress reporting will be done in the monthly team meeting and also Weekly Meetings.
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