Outreach and Communications Specialist

Advertised on behalf of :

Location : Home Based
Application Deadline :28-Jun-21 (Midnight New York, USA)
Type of Contract :IPSA (Regular)
Post Level :IPSA-10
Languages Required :
Starting Date :
(date when the selected candidate is expected to start)
Duration of Initial Contract :6 Months

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.


Instructions to Applicants: Click on the "Apply now" button. Input your information in the appropriate Sections: personal information, language proficiency, education, resume and motivation. Upon completion of the first page, please hit "submit application" tab at the end of the page. Please ensure that CV or P11 and the Cover letter are combined in one file.

Personal CV or P11, indicating all past positions held and their main underlying functions, their durations (month/year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references of previous supervisors. References may also include peers.

A cover letter (maximum length: 1 page) indicating why the candidate considers him-/herself to be suitable for the position.

Managers may ask (ad hoc) for any other materials relevant to pre-assessing the relevance of their experience, such as  reports, presentations, publications, campaigns or other materials.


  1. UNDP will cover the cost of travel of the individual to the duty station, as well as their return to their home upon completion of their services. Travel costs are covered only in the event that the function will be undertaken physically in the duty station and excludes working from home arrangements.
  2. Any travels related to official performance of duties will be covered by UNDP.

Office/Unit/Project Description

The United Nations Volunteers (UNV) programme is the UN organization that promotes volunteerism to support peace and development worldwide. UNV contributes to peace and development by supporting Member states to leverage volunteerism as a means of implementation and people’s engagement to achieve the 2030 Agenda for Sustainable Development. Outcome 1 of the UNV Strategic Framework 2018-2021 consists of support to the efforts of Member States to deliver on the 2030 Agenda through volunteerism as an effective means of implementation and people engagement. This is to be achieved through the provision of advisory services to Member states to create an enabling environment for volunteerism through the development of policies, legislation and programmes that measure, promote and evaluate volunteerism and volunteer action.?

UNV is headquartered in Bonn, Germany with an office in New York and has six regional offices in Amman, Bangkok, Dakar, Istanbul, Nairobi and Panama. The Volunteer Advisory Services Section (VASS) helps to position UNV as a Knowledge and Policy hub on volunteerism for the Sustainable Development Goals, developing knowledge, evidence and policy to support implementation and achievement of Outcome 1 of the Strategic Framework 2018-2021 (the efforts of Member States to deliver on the 2030 Agenda are supported through volunteerism as an effective means of implementation and people engagement) through research, the generation of knowledge and evidence and the provision of technical advisory services to UN member states on research, measurement and volunteer infrastructure. VASS also oversees work on the Call to Action to integrate volunteerism into the SDGs and efforts to develop the next generation of volunteerism models.

The Outreach and Communications Specialist provides communications and outreach support to the Volunteer Advisory Support Section, including through the online knowledge portal and during the development and global launch of the State of the World’s Volunteerism Report in December 2021. This involves working closely with colleagues and external audiences to improve the visibility and influence of the team’s work, particularly with policymakers from Member States, United Nations entities, in partnership with volunteer-involving organizations from social movements to private sector companies.

The UNV Knowledge Portal

The UNV Knowledge Portal on Volunteerism is UNV’s pioneer platform containing global, regional and national data and evidence on volunteerism. It was launched in July 2020. It currently includes (i) comparable cross-country information via the Volunteering Database; (ii) curated high-quality publications and deeper dives into thematic and context-specific issues (especially improving the accessibility of evidence produced in the global South) via the Evidence Library; and (iii) spaces to deepen knowledge-sharing, discussions and interactions among stakeholders via Knowledge Exchange. 

The Outreach and Communications Specialist promotes the portal with target audiences, and supports colleagues providing content to ensure that it is relevant, accessible and engaging. The Outreach and Communications Specialist also oversees communities of practice on the portal, including for the State of the World’s Volunteerism online hub.

The 2021 State of the World’s Volunteerism Report (SWVR) project 

The SWVR is a flagship UN report produced every three years.  The next report will be launched on International Volunteer Day (IVD) 2021 on the theme of Volunteerism and the 21st Century Social Contract. 

The Outreach and Communications Specialist is responsible for the communications plan during the development dialogues and global launch of the SWVR, liaising with UNV communications team, regional offices and others to coordinate implementation.  The Outreach and Communications Specialist is directly responsible for technical advice to the production team for on digital products (e-report, SWVR video) as well as personally producing all other content including social media cards and other products.

Institutional Arrangement

The Outreach and Communications Specialist works under the supervision of the Policy Specialist and closely coordinates with the Head of Communications and SWVR Production Analyst.  

Duties and Responsibilities

  • Manage internal and external communications and promotional activities for the SWVR project, UNV Knowledge Portal as well as for other UNV Outcome 1 work;
  • Update, implement and strengthen the SWVR and Knowledge Portal visibility, outreach and multimedia work plans for 2021;
  • Foster strong substantive engagement on UNV’s Knowledge Portal, leading on content curation, review and upload, as well as engaging “behind the scenes” work of connecting practitioners, flagging experts to come in where necessary, and supporting development of queries and discussion topics for its users;
  • Develop and support implementation of the SWVR global launch, relevant webinars, dialogues and in person events, and provide advice and guidance to the design of SWVR regional events;
  • Provide editorial guidance including sourcing, writing, editing and uploading thought pieces, data stories and other relevant content submissions for the UNV Knowledge Portal;
  • Produce innovative multimedia materials including graphics, social media cards, presentations, podcasts, data stories, data visualization -  from concept, script, storyboard to implementation;
  • Identify and reach out to diverse audiences through the UNV Knowledge Portal and social media platforms such as Twitter, Facebook, Instagram and LinkedIn, including external audiences such as UN agencies, civil society organizations media (through traditional and online channels), and the general global public.



Professionalism: Shows pride in work and achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

Communication: Speaks and writes clearly and effectively; Listens to others, correctly interprets messages from others and responds appropriately; Asks questions to clarify and exhibits interest in having two-way communication; Tailors language, tone, style and format to match the audience; Demonstrates openness in sharing information and keeping people informed.

Client Orientation: Considers all those to whom services are provided to be "clients " and seeks to see things from clients' point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients' needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client.

Required Skills and Experience


Min. Academic Education

  • Master’s degree (or equivalent) in Communications, Public Relations, Journalism, Media, Development, Knowledge Management or other relevant area.

Min. years of relevant Work experience

  • Minimum 5 years of professional work experience at the national and/or international levels in communications, knowledge management, public relations or social media.
  • Experience in the development of infographics, online surveys, presentations, organization of webinars;
  • Experience and knowledge of content management systems or other relevant social networking-based platforms/tools is an asset;
  • Previous experience working for the UN is an advantage. 

Required  skills and competencies

  • Proficiency in the use of Microsoft Office suite (e.g. Word, Excel, Power Point), and Adobe Creative Suite such as Adobe Premiere, Final Cut Pro or similar software for editing digital video;
  • Proficiency  using Photoshop or other photo editing software, InDesign and graphic design;
  • Writing and/or editing experience for online and/or print publications;

Required Language(s) (at working level)

  • Fluency inEnglish;
  • Working knowledge of another UN official language is an asset.

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