CBO Service Desk Intern

Location : Hanoi, VIET NAM
Application Deadline :15-Aug-22 (Midnight New York, USA)
Type of Contract :Internship
Post Level :Intern
Languages Required :

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.


The UN Common Back Office (CBO) provides operational support services to the UN agencies residing in the GOUNH at 304 Kim Ma, Ba Dinh, Hanoi.

The Common Back Office offers 6-month internship opportunities to highly motivated applicants in order to support with the CBO’s daily operations and task flow. The intern will work under the overall leadership of the CBO Manager while reporting directly to their team leaders.

Learning Expectations

Although GOUNH will not provide interns with a formal training program, interns will gain hands on experience in administration management, specifically, at the end of the internship, the inter will:

  • Get to know how an office operations performs
  • Get to know how to handle different administrative issues
  • Get to know how the document management system works
  • Becoming familiar with all office equipment and other IT applications
  • Becoming fully capable and confident in making working in a multi-culture working environment.

Interns will be encouraged to attend briefing sessions on topics of interest to them and may from time to time take part in relevant GOUNH events when available.

Duties and Responsibilities

The intern is expected to contribute to the following tasks:

  • Assist daily operations of SD Front Desk in receiving requests for common services via phone calls, emails, Service Delivery Platform and in person, responding and routing the requests to relevant technicians.
  • Assist in receiving visitor registration and timely enter the system for security list.
  • Assist with conference/meeting service: prepare conference badges, welcome/ signage, provide logistic support to events, etc.
  • Assist with preparation of GOUNH access data for daily access reports.
  • Assist with filing and documentation
  • Assist with communication to GOUNH users and other teams via Intranet and other communication manners
  • Support to CBO related activities
  • Provide other admin assistance as/when required.


Core Competencies:

  • Demonstrate commitment to UNDP’s mission, vision and values.
  • Display cultural, gender, religion, race, nationality and age sensitivity and adaptability.

Functional Competencies:

  • Focus on result for the client and respond positively to feedback.
  • Consistently approach work with energy and a positive, constructive attitude; remain calm, in control and good humored even under pressure.

Required Skills and Experience

Applicants to the UNDP internship program must at the time of application meet one of the following requirements:

  • Be enrolled in the final academic year of a first university degree program (Bachelor’s level or equivalent);
  • Have graduated with a university degree (as defined above) and, if selected, must start the internship within one-year of graduation.

The intern should have the following qualifications and skills:

  • Be able to communicate in English effectively;
  • Good command of computer skills: MSWord and Excel are required;
  • Familiarity with database software and adequate skills in data entry;
  • Able to verify and correct the inaccurate data in the database.
  • Familiar with for image/video processing is an advantage

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