Background
Under the overall guidance of the Assistant Resident Representative and the direct supervision of the Operations Analyst, the ICT Support Associate provides ICT services, implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The ICT Support Associate promotes a client-oriented approach.
The ICT Support Associate works in close collaboration with the Programme and Operations teams in the CO and UNDP HQ staff for resolving complex ICT-related issues, collaborates with Regional ICT Officers, Regional Bureau ICT Managers, ICT Managers and other ICT Staff.
Duties and Responsibilities
1. Ensures implementation of ICT strategies and introduction/implementation of new technologies, focusing on achievement of the following results:
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2. Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results:
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3. Ensures efficient networks administration, focusing on achievement of the following results:
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4. Provides web management services, focusing on achievement of the following results:
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5. Provides administrative support, focusing on achievement of the following results:
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6. Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:
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Competencies
Administration & Operations |
Inventory management: Ensure sufficient inventory items are available for use as well as reporting for items which are beyond the corporate threshold of $5K and above Provision of Argus profiles: Knowledge of policy and procedures related to processing and granting of appropriate Argus profiles based on the functional roles including special roles as required and approved by the authorizing official |
Information Management & Technology |
IT Security Management: Knowledge of Cyber Security technologies, processes, techniques and tools. Apply practical innovations to solve cybersecurity problems. Capability to keep UNDP systems and data safe. IT Continuity and Disaster Recovery: Ability to advise on IT continuity and disaster recovery. IT Customer Support: Ability to support customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Network, Communication and Infrastructure Management: Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premises infrastructure, and new technologies like IoT IT Service Delivery & Operations: Ability to deliver the IT products and services to customers at the right level of Quality and Costs, taking into account user experience. IT Research and Development: Regular following new technologies and technical trends, research the technologies that are applicable and beneficial to the organization and develop the systems
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Procurement |
Contract management: Knowledge of contract management concepts, principles and methods, and ability to apply this to strategic and/or practical situations Sourcing: Ability to find, evaluate and engage suppliers of goods and services |
Cross Functional Competencies |
Strategic Thinking: Ability to leverage learning from a variety of sources to anticipate and respond to future trends; to demonstrate foresight in order to model what future developments and possible ways forward look like for UNDP System Thinking: Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system Knowledge Generation: Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need |
Required Skills and Experience
Education: | Secondary education with relevant certifications in hardware and software management and application (Microsoft Certification, Cisco Certification). University Degree in Computer Science desirable, but it is not a requirement. Cisco Certified Network Administrator (CCNA) and Microsoft Certified Professional (MCP) required. If certification is not available at the time of recruitment, it should be obtained within 6 months. Knowledge of ISO 27001, 20000, 22301 and 9001 principles are assets. CSSIP, CSIM, CISA or equivalent certification is desirable. The Open Group TOGAF9 or Open CA, is desirable. ITIL certification or similar is desirable |
Experience: | 6 years (for secondary education) or at least 3 years (for bachelor’s degree) of relevant experience, including network administration, management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications.
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Language Requirements: | Fluency in English. Second UN language desirable. |