Historique
The United Nations Development Programme (UNDP) Unit of Information and Technology Management (ITM) in Copenhagen is responsible for supporting UNDP Country Offices around the world with ICT and Green Energy solutions. Our vision is to develop smart UN facilities which are: Optimal and efficient, Efficient in management and Sustainable, implemented to build modern age UNDP facilities around the globe that are fully aligned with Sustainable Development Goals (SDGs). Our Unit offers a stimulating and versatile internship in an international environment with contact to various partners from some 166 countries with UNDP presence. We are a team who work in a dynamic and informal atmosphere, and we expect our interns to become vital members of the team.
As an intern, you will be given tasks and opportunities that have a direct global impact on the development efforts of the international community. The UNDP/ITM internship programme enhances the academic life experience of passionate students as interns and empowers them to become socially responsible, innovative, and environmentally conscious leaders of tomorrow. We bridge the gap between textbook learning and real-time industry experience by providing interns with the opportunity to work with experienced mentors and supportive colleagues on real world technical challenges. This is done through access the most modern technologies that will also allow you to build strong knowledge about Microsoft applications and software technologies and flourish your leadership qualities.
Being a part of our dynamic unit, you will also gain worldwide connections with other top-talented interns and UN staff from other agencies; our office is located at the UN City in Copenhagen, giving you the opportunity to interact with people outside the UNDP ITM unit.
Devoirs et responsabilités
Your Responsibilities and assignments
Deploy and support online collaboration tools and business process automation solutions for UNDP Country Office worldwide within our collaboration platform (Microsoft 365, leveraging SharePoint Online [SPO] and Teams). Develop solutions in Microsoft 365 for collaboration and business processes to replace manual and paper-burdened processes with new and evolving cloud-based functions. Architect and build automations and integrations with Power Automate. Also build applications that employ Power Apps for mobile-enabled data entry, approvals, and reporting.
Review and improve solutions and applications that leverage JavaScript (jQuery and other advanced frameworks), HTML5, PHP and/or .NET. Also support in expanding and refining these online business tools that leverage SPO and MS Lists, particularly with view-formatting in JSON. Build Actionable Messages with Adaptive Cards for streamlining interactions in our business processes. Build and manage remote process automation (RPA) utilities with Selenium and equivalent tools.
Assist the management of our utility scripts written in PowerShell through our private GitHub repository.
Support the gathering, consolidating, and analysing data for our tracking, analytics, and data visualization using Excel, Power BI, and other business intelligence tools. Also contribute innovative perspectives to improve our online reports and dashboards for internal management and customers.
Provide insight, support, and guidance on enhancing concepts of digital workspace, including from perspectives of user interfaces/experience (UI/UX), information architecture (IA), and digital employee experience (DEX).
Refine and continuously innovate (kaizen) our Service Delivery procedures, instructions and templates from best practice and then disseminate them through our practice community;
Applying your Skills Beyond ICT
Promote a client service-oriented culture within the unit, connecting the new upcoming UNDP Digital Workspace strategy with current theories and practices in Design Thinking, Service Design, and Customer Experience.
Explore and pilot alternative tools for enhancing internal communications and tracking, such as chatbots in MS Teams, assisting decision-making through various Microsoft 365 tools (Power Automate, Forms, Power Apps, Adaptive Cards, etc.), and information design (data visualization, view formatting of MS Lists).
Creatively develop and drive new projects for innovative collaboration and business process automation systems and tools to be disseminated to UNDP offices as best practice for improvement of operations and business efforts;
Promote the OIMT’s overall ICT strategic framework and work plan pertaining to the minimum ICT standards, infrastructure, and connectivity dimensions. The OIMT Copenhagen unit is ISO 9001:2015
certified, our work is focused on high quality, continuous improvements, and customer satisfaction.
Compétences
Has interest in developing sustainable ICT solutions for country offices, focusing on modern ICT innovations that enhances collaboration within UNDP and with our partners
Has strong abilities in IT with an ability to translate technology to business users and to non-technical language
Has interest and understanding of customer-oriented service delivery, with focus on innovative enterprise ICT solutions, collaboration, customer experience
Has interest and motivation in working in an international organization
Has good analytical skills in gathering and consolidating data for practical implementation
Is a self-starter and initiative-taking person with a goal-oriented mind-set; good in organizing and structuring various tasks and responsibilities, effective when working in teams and independently
Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
Responds positively to feedback and differing points of view
Consistently approaches work with energy and a positive, constructive attitude
Qualifications et expériences requises
Has good knowledge of Microsoft cloud technologies (Microsoft 365, SharePoint Online, Azure) and back-office platform (SharePoint, SQL) and frameworks (.NET, PowerShell, etc.)
Has good knowledge of web-based development with one or more of the following platforms: PHP, JavaScript, or .NET. Also, has experience working with state-of-the art frameworks extending those platforms, such as jQuery, NodeJS, etc.
Knowledge or experience with specific Office 365 tools (or their consumer equivalents) such as Planner (Trello), Teams (Slack), Yammer (Workplace by Facebook), OneDrive (DropBox, Google Drive), Power BI (Tableau), etc. is a distinct advantage
Experience with relational databases (schemas, design), JSON, and XML is highly desirable
Has experience and ability in using business intelligence tools, for example: gathering, consolidating and analysing data from databases and reports, manipulating data in Excel (Pivot Tables, Power Query, and DAX), Power BI, etc.
Experience with software build management and code repositories such as GitHub or AzureDevOps is desirable
Experience and knowledge in at least one of the following SharePoint areas: site management, document management, list management, and Microsoft Patterns and Practices (PnP) toolsets
Experience with web analytics tools (Google Analytics, Webtrends, Matomo, etc.) is highly desirable
Knowledge of HTML5, CSS, graphic design and web standards/best practices is highly desirable
Knowledge of Power Automate, Selenium, and/or other process automation is an advantage