Historique

About the Judicial Training Institute (JTIZ)

The Judicial Training Institute of Zimbabwe (hereinafter the Institute or JTIZ) under the Judicial Service Commission (JSC) will work towards the training and capacity development of all staff members within the Judicial Service. Proceeding on the understanding that the achievement of world-class justice requires a highly trained, motivated, and professional judicial service. This will further bolster the independence of the judiciary by ensuring that its staff (both judicial and non-judicial) have the necessary soft and hard skills they require to discharge their duties effectively, efficiently, and competently through the regular, structured (curriculum-based) and continuing training to be offered through the JTIZ.

Background

The e-Learning Management System (e-LMS) is a platform for the continuous education, training, skills enhancement, capacity, and professional development of all staff members within the Judicial Service. It will serve as an intelligent platform on which various educational courses and content will be delivered to judicial and non-judicial officers. The e-LMS will assist in the creation of an enabling learning environment for staff members to enhance their competencies. The e-LMS will also dovetail with sister systems like performance and talent management which are integral in the maintenance of human capital in the Judicial Service.

The Judicial Training Institute of Zimbabwe (JTIZ) is committed to the delivery of capacity development programs and tailored training through the offering of high quality blended learning programson JSC’s core business and professional development initiatives. To that end, the e-LMS is required to enable and support JSC’s judicial and non-judicial staff to build skills, grow and leverage the power of learning across all areas of work. The e-LMS will support both individual and organisational learning in substantive and procedural areas of practice for both judicial and non-judicial staff members in order to strengthen JSC's core competencies and build a robust competitive advantage through its human capital.

The e-LMS will be designed to offer on demand, remote and decentralized, and bespoke training modules tailored for both judicial and non-judicial officers. It will enable the creation, digitisation and upload of content online. This content will be accessed through a dynamic website through which members of staff can interact and collaborate while learning at their own pace. In addition, the e-LMS will offer a content management system for instructors to update modules, track user statistics and issue certificates of completion. The e-LMS must be a one stop learning solution for learning across the Judicial Service Commission.

Objectives

The aim of this consultancy is to support the JTIZ in developing an e-Learning Management System for the management of blended-learning programs and courses for in-house pedagogy. The e-LMS will be utilised in the capacitation of judicial and Non Judicial Officers.

The overriding objectives of the e-LMS are:

• to capacitate judicial and non-judicial officers to carry out their duties competently;
• to improve the career growth and experience of staff members;
• to create an efficient and sustainable learning management system;
• to accelerate the digitisation of judicial systems in line with the JSC Strategic Plan of 2021-2025.

Devoirs et responsabilités

Key Tasks to be Accomplished by the Consultant

The Judiciary Training Institute E-Learning Management System will be a central repository for all training carried out under the Judicial Services Commission. These include Training Needs Assessment, Training Curriculum, Training Materials, as well as evaluation reports.

Under the overall supervision and direction of the UNDP Team Leader – Governance and the JSC Head of IT and Records Management, the Consultant team will be responsible for the following:

Development Scope of the Learning Management System

The consultant team will provide the deliverables along two broad areas namely:

Inception Report and E-learning Platform Approval Within 2 weeks

The team will review the requirements and provide a report indicating the understanding of the assignments and provide software and database architecture and design to be developed clearly outlining workflows for various operations within the system. The architecture design document will guide the second phase of the assignment and ensure all the modules are delivered as per the requirement of the JTIZ to ensure an all-inclusive LMS is delivered.

E-learning Software Modules Development Within 90 Days

The team will develop, customize, and implement the solution for the JTIZ to ensure that the entire training process from curriculum development to evaluation will be automated in the system. The solution will be developed in modules and the entire source code will be under the copyright ownership of the JSC. In summary, the modules to be developed and delivered will include the following modules:

• Portal Administration Module;
• Curriculum Development Module;
• Course Administration Module;
• Training Calendar Module;
• Trainers and Trainees Management Module;
• Class Management Module;
• Assessment and Scoring Module;
• Policy and Research Module;
• Collaboration and Communication Module (Including SMS);
• Reporting Module;
• eLearning Standards;
• Document Management System Module;
• API and Integrations with Video Conferencing applications.

E-LMS FEATURES AND EXPECTATIONS

Platform

The platform should be feature-rich and able to stay up to date with the ever-changing Learning and Development landscape. Expected functionalities should include:

• User registration;
• Easy and interactive navigation through the course lessons;
• Ability to set and take up assignments, set up timers for courses, display course progress, give certifications, and so on;
• Automated and ubiquitous interaction.

User access and mobile app friendly

Easily accessible on desktop or mobile. Users should be able to undertake training/courses on their schedule and pace independent of device or operating system and with limited bandwidth. The platform should be web and mobile ready on both Android and Apple devices. The e-LMS should be able to facilitate the learners to login to the learning system while on-the-go.

Reports and Analysis

The platform should provide for the auto-generation and auto-emailing of reports (daily, weekly, or monthly), and a dashboard for the various user levels including management for review.

The comprehensive analysis and reporting solution should:

• offer insights on the performance of the learners and ultimately the effectiveness of courses on offer;
• support background monitoring for specific user levels;
• gauging the learning trends of users and tracking compliance of the learners;
• offer feedback to the instructors on the curriculum.

The reports can be categorized (but not limited to):

• Course reports: Scheduled (upcoming courses), Enrolment, Assessment;
• User reports: Active users, Login activities, user’s progress, Performance Comparisons using various parameters;
• Organization Training: Complete course report by unit/theme/location or gender, certification, curriculum, policy, etc.

Roles and Responsibilities

• JSC and UNDP will oversee and guide the consulting team. The consultancy will be directly managed by the JSC focal person/s and the UNDP Team Leader-Governance;
• JSC focal person/s will be responsible for convening, coordinating and supporting all stakeholders’ engagement with the other relevant Directorates of the Judiciary;
• UNDP will be responsible for convening, coordinating and supporting the assessment in close collaboration with the SI Technical Coordination Unit;
• Consultant needs to comply with global and local PSEA (Protection from Sexual Exploitation and Abuse) guidelines and standards;
• JSC and UNDP will be responsible for ensuring that the Software Requirement Specification is provided to lead the technical team in implementation;
• JSC and UNDP are jointly responsible in confirming that all the deliverables are achieved and the source code is handed over the Judicial Services Commission for further development, maintenance, and enhancements;
• The consulting team shall provide a final report on the LMS development done at the end of the contract period. A copy of the report should be submitted to UNDP;
• Consultant shall create a manual for the platform that will be used to onboard the JSC. The manual will cover all the processes users will encounter and will be both hardcopy and also in video how to tutorials;
• The consultant after completion and handover of the solution shall provide for a 12 months Service Level Agreement at no cost to deal with any technical issues and ensure they are fixed. This is because the platform will be rolled out in batches across the country over a period of 12 months.

SECURITY AND RELIABILITY

The platform’s security should be high, assuring content confidentiality as well as protecting users’ personal data. It should also take into consideration encryption and adherence to ISO security standards. High level reliable platform with minimal downtime, is required while taking into consideration disaster management and contingency planning.

The system should be able to allow both the administrators and the vendor to carry out frequent security measures including denial-of-service attack testing.

Data should be backed up in a secure place with the ability to restore the system in the event of a problem.

FUTURE SCOPE

A state-of-the-art system that offers both synchronous and asynchronous learning, is compatible with Microsoft Office, and can accommodate additional/further process changes, with minimal upgrade time. A platform that can host virtual training sessions and/or integrate with other collaboration platforms like Microsoft Teams and Zoom.

Expected Deliverables

The time frame for the entire consultancy should not exceed 90 days. 

The consultant will provide the following deliverables:

• An Inception Report based on these Terms of Reference to be presented at an inception meeting (within 10 days of signing the contract);
• Module development - The module development will implement a step by step approach under which each key component of the system is demo’d to JSC and UNDP as it is completed rather than waiting for the whole system to be complete;
• Finalised LMS - within 45 days of signing the contract;
• Stakeholder validation Processes - within 50 days of signing the contract;
• Final Report outlining all modules in the the LMS Development process - within 60 days of signing the contract.

Milestone Payments

Payment will be linked to deliverables as indicated below:

• 30% payment upon submission and approval of Inception report;
• 35% Payment upon submission of Finalised LMS;
• 35% Payment upon submission of Final Report outlining all modules in the the LMS Development process.

Note that payment to a contractor is dependent on the satisfactory completion of deliverables.

Procedures and Logistics

The consultant is expected to work from their own premises.

For the entire period of this project/contract all travel (international and within Zimbabwe) related to any contract, including all travel for consultations and discussions, meetings for planning and execution of potential works, travel to target towns etc. will have to be borne by the Contractor and must be included in the Financial Proposal submitted. The Contractor is responsible to make all relevant travel arrangements, including Visa, hotel, transportation and other relevant costs.

UNDP may, as a courtesy, facilitate through the provision of a letter of certification that travel is related to this project/contract, provide/indicate names of hotels/guest houses used by UN, but all arrangements are the responsibility of the Institution/Contractor, both financially and action- wise.

Compétences

• Demonstrates integrity by modelling the UN’s values and ethical standards;
• Promotes the vision, mission and strategic goals of the UN;
• Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability;
• Treats all people fairly without favoritism.

Qualifications et expériences requises

Technical Team Leader/Systems Analyst/Project Manager

Education:

• At least a Bachelors Degree in Information Technology or Computer Science or Computer Information Systems or equivalent academic qualification from a recognised institution. A Masters degree will be an added advantage;
• Certifications in web technologies such as PHP, HTML, Mobile Application Programming, and ASP.Net.

Experience:

• At least four years demonstrated knowledge and experience in PHP, Python, Angular, JavaScript, JQuery, HTML, HTML5, CSS, CSS3, API and Web Programming;
• Analytical skills; able to evaluate information and situations and make sound decisions;
• Project management skills and ability to prioritize;
• Excellent organizational and analytical skills;
• Proven leadership skills.
• Minimum 5 years experiene of full-stack web development experience for global businesses;
• User Interface Design (UI), Security Principles, Object-Oriented Design, Web Services (JSON/SOAP), Multimedia Content Development, API’s, cross-browser compatibility design(responsive design);
• Experience with Web Applications and programming languages such as HTML, CSS, JavaScript, Jquery, XML, and API’s;
• Experience in management of software version using Git.

Language:

• Good written and verbal communication in English.

Senior Team Members Education

Education:

• At least Bachelors Degree in Information Technology or Computer Science or Computer Information Systems or equivalent academic qualification;
• Certifications in web technologies such as HTML, Mobile Application Programming, ASP.Net, and PHP.

Experience:

• Minimum of 3 years experience in web portal programming and development;
• User Interface Design (UI), Security Principles, Object-Oriented Design, Web Services, Multimedia Content Development, API’s, cross-browser compatibility design (responsive design);
• Demonstrated deep expertise and hands-on experience with Web Applications and programming languages such as PHP, CSS, JavaScript (Jquery, JSON), XML, HTML and API’s;
• Hands-on experience on source code version management software using Git;
• Vast knowledge in PHP, Python, Angular, JavaScript, JQuery, HTML, HTML5, CSS, CSS3, API, and Web Programming;
• Deep functional knowledge or hands-on design experience with Web Services (REST, SOAP, etc.) is needed to be successful in this position;
• Analytical skills; able to evaluate information and situations and make sound decisions;
• Project management skills and ability to prioritize;
• Excellent organizational and analytical skills.

Language:

• Good written and verbal communication in English.

Junior Team Members

Education:

• At least Bachelors Degree in Information Technology or Computer Science or Computer Information Systems or equivalent academic qualification;
• Certifications in web technologies such as HTML, Mobile Application Programming, ASP.Net, and PHP.

Experience:

• Minimum of 1 year experience in web portal programming and development;
• User Interface Design (UI), Security Principles, Object-Oriented Design, Web Services (REST/SOAP), Multimedia Content Development, API’s, cross-browser compatibility design(responsive design);
• Demonstrated deep expertise and hands-on experience with Web Applications and programming languages such as PHP, CSS, JavaScript (Jquery, JSON), XML, HTML and API’s;
• Hands-on experience in source code version management of software using Git;
• Vast knowledge in PHP, Python, Angular, JavaScript, JQuery, HTML, HTML5, CSS, CSS3, API, and Web Programming;
• Deep functional knowledge or hands-on design experience with Web Services (REST, SOAP, etc.);
• Analytical skills; able to evaluate information and situations and make sound decisions;
• Project management skills and ability to prioritize;
• Excellent organizational and analytical skills;
• Proven leadership skills.

Language:

• Good written and verbal communication in English.

Application Procedure

Interested Individuals are requested to submit a proposal on this platform which includes the following:

Applicants are requested to submit a Technical proposal, including:

• A CV highlighting the relevant experience;
• A technical proposal showing how the task will be undertaken;
• Financial proposal and budget breakdown based on expected daily rates and initial work plan.

Please group all your documents into one (1) single PDF document as the system only allows you to upload one (1) document.

Incomplete applications will not be given consideration.

Please note that only applicants who are short-listed will be contacted.

Evaluation Criteria

The award of the contract shall be made to the Consultant whose offer has been evaluated and determined as: Responsive/compliant/acceptable; and having received the highest score out of a pre-determined set of weighted technical and financial criteria specific to the ToR.

• Technical Criteria weight: 70%;
• Financial Criteria weight: 30%.

Selection Criteria

Technical Evaluation: Constitutes 70% of total evaluation:

Note: Only the highest ranked candidates who have obtained a minimum of 70 points (70%) on the technical evaluation will be considered for the financial evaluation.

Financial Evaluation: Constitutes 30% of total evaluation.

Please submit an all-inclusive lump sum price based on a daily fee. Financial proposals must be all inclusive and must be expressed in USD. The term "all inclusive” implies that all costs (professional fees, communications, consumables, insurance, etc.) that could possibly be incurred in discharging this assignment should be factored into the financial proposal.