Emplois au PNUD - 103564- Knowledge Management Intern

Knowledge Management Intern

Lieu :

Remote, Copenhagen, DANEMARK

Type de contrat :

Internship

Date de commencement :

03-Jan-2022

Date limite de candidature :

15-Dec-21 (Minuit New York, États-Unis)

Niveau du poste :

Intern

Durée du contrat initial

3 months

Langues requises :

Anglais

Durée prévue de la mission :

Can be extended up to 6 months

Le PNUD s’engage à recruter un personnel divers en termes de genre, de nationalité et de culture. Nous encourageons de même les personnes issues des minorités ethniques, des communautés autochtones ou handicapées à postuler. Toutes les candidatures seront traitées dans la plus stricte confidentialité. Le PNUD ne tolère pas l’exploitation et / ou les atteintes sexuelles, ni aucune forme de harcèlement, y compris le harcèlement sexuel, et / ou toutes formes de discrimination. Tous/tes les candidats/tes selectectionnes /ées devront ainsi se soumettre à de rigoureuses vérifications relatives aux références fournies ainsi qu’à leurs antécédents.

Historique

UNDP’s Bureau for Management Services (BMS) has an established HR Service Centre in Copenhagen, Denmark – Global Shared Services Center for Human Resources (GSSC - HR) – which provides human resources administrative services for UNDP, for other UN system partners. UNDP uses a partly customized PeopleSoft ERP system ‘ATLAS’ and provides services to clients in 177 countries worldwide. GSSC-HR comprises of Global Payroll Services (GPS) and Benefits & Entitlements Services (BES).

The mandate of the Global Payroll Services (GPS) focuses on ensuring timely and accurate client support and global payroll services to HQ, regional centres and country offices for UNDP and partner agencies. GPS provides services to more than 40,000 people annually with average of 35,000 per monthly payroll. We are seeking a Knowledge Management Intern who will be asked to support the unit with ad hoc client support, data analysis and global communications to facilitate this mandate.

One of GPS key functions is training of Human Resources Administrators and Global Payroll Administrators in ERP HCM and payroll related functions. Over several years, GPS built various training content that had been shared with users in various units around the globe, and which serves as a baseline for induction training in payroll. It is expected that the Intern will assist with maintaining, customising and improving upon the current platform and content.

Under the overall leadership of the Global Payroll/Client Support Manager and day-to-day supervision of the Payroll Analyst, the Knowledge Management Intern will support team activities that contribute to training/knowledge transfer and drawing ‘lessons learnt’ as well as consolidation of inputs for policy level discussions.

Devoirs et responsabilités

Review the existing knowledge management tools, system and content to identify the existing gaps
Maintain the existing content into the format used by GSSC KM team
Optimize and update the knowledge management tools, related to payroll content, to facilitate knowledge sharing among team members and for new payroll and HR administrators. With this responsibility, the Knowledge Management Intern should focus on facilitating the ease of use of the Knowledge Management Platform
Ensure proper set up to allow for different levels of access based on the user role: either internal to GSSC; or external to GSSC, i.e. knowledge management platform for use by Human resources and Global Payroll Administrators globally
Monitor and develop strategies to increase user engagement for the GSSC’s Knowledge Management Platform
Support GPS in documenting so far not captured knowledge and practices and putting those into required format
Liaise with GSSC to ensure uniformity of purpose on knowledge management activities. In addition, ensure synergies with the GSSU units on the new knowledge management system without compromising the GPS requirements
Create simple training guides for use of the platform, targeting both internal and external users
Support GPS in creating and maintaining its Intranet pages
Data management and analysis
Client reporting, KPIs and Case reporting and tracking (PowerBI)
Design, conduct and analyse results from Client Satisfaction Surveys and other surveys related to GSSU
Ensure Global communication to clients and across units related to ERP HCM & Payroll administration
Facilitate knowledge-building and communications support related to preparation of move to new ERP system
Facilitate knowledge-building and communications support on clustered workflows affecting GPS
Other support in the area of ICT and Business Process Review as required

The key results have an impact on the overall efficiency in UNDP HR management and success in implementation of operational strategies.

Compétences

Interest and motivation in working in an international organization
Outgoing and initiative-taking person with a goal-oriented mind-set
Communicates effectively when working in teams and independently
Fluent in written and spoken English. Knowledge of another UN languages is an advantage
Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
Responds positively to feedback and differing points of view
Consistently approaches work with energy and a positive, constructive attitude.
Able to work effectively as part of a team.

Qualifications et expériences requises

Education

Currently in the final year of the Bachelor’s degree or enrolment in a Masters’ degree.
Alternatively, must have graduated no longer than 1 year ago from a master’s degree or equivalent studies

Experience

Has sound knowledge of Microsoft cloud technologies (Office 365, SharePoint Online)
Has experience in one or more of the Microsoft collaboration and productivity tools: Microsoft Office 2013 and later, SharePoint 2010 and later
Has experience and knowledge in at least one of the following SharePoint skillsets: site management, document management and “app” development with InfoPath forms and Nintex Workflows
Knowledge of HTML5, CSS, graphic design and web standards/best practices is highly desirable
Communications background would be an advantage
Business Intelligence tool and approaches (Power Bi, Tableau)

Language Requirements

Fluent in written and spoken English. Knowledge of other UN languages is an advantage.

Conditions

UNDP’s internship programme provides a fixed monthly stipend.
UNDP accepts no responsibility for costs arising from accidents and/or illness or death incurred during the internship
The intern is responsible for obtaining necessary visas and arranging travel to and from the duty station where the internship will be performed
Interns are not eligible to apply for, or be appointed to, any post in UNDP during the period of the internship
The intern must provide proof of enrolment in health insurance plan
Interns are not staff members and cannot represent UNDP in any official capacity
You are expected to work full-time but flexibility is allowed for your education programme

Additional information regarding the UNDP Internship Programme may be obtained at https://www.undp.org/content/undp/en/home/jobs/types-of-opportunities/internships.html