Historique
Devoirs et responsabilités
- Implementation of ICT strategies and introduction/implementation of new technologies
- Effective functioning of the CO hardware and software packages
- Networks administration
- Provision of web management services
- Provision of administrative support
- Facilitation of knowledge building and knowledge sharing
- Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment;
- Development and update of ICT annual plan, Elaboration of the content of Internal Standard Operating Procedures in ICT services in consultation with office management;
- Provision of support to the use of Atlas (UNDP’s implementation of ERP) functionality for improved business results and improved client services;
- Provision of inputs to elaboration of internal policies and procedures on the use of ICT.
- Development of new software packages for high impact results (eg.office management systems, electronic registry, etc) as required;
- Supervision of the implementation of corporate UNDP systems;
- Provision of advice on maintenance of equipment and acquisition of hardware supplies, making routine repairs and change of hardware electronic components.
- Operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access. Ensure that the UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks;
- Trouble-shooting and monitoring of network problems;
- Response to user needs and questions regarding network access;
- Maintenance of up-to-date parameters of information for the network clients and electronic mail;
- Implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Organization of off-site storage of backups;
- Maintenance of measures in place for business continuity and disaster recover processes and procedures including backup and restoration of both server and local storage facilities;
- Timely LAN Infrastructure and Internet connectivity upgrade to meet UNDP requirements.
- Identification of the opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (office management system, donor profile sofware, knowledge management systems);
- Creation and maintenance of the CO intranet ensuring that the content is updated and meets the requirements of UNDP;
- Trouble-shooting and monitoring of websites for UNDP and other UN agencies upon request and preparation of bills for cost recovery for the service provided.
- Provision of advice on and assistance in procurement of new ICT equipment for the CO and projects, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids;
- Maintenance of an up-to-date inventory of the software and hardware;
- Maintenance of the library of reference materials;
- Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit;
6. Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:
- Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision;
- Organization of training for the CO staff and projects on ICT issues;
- Maintenance of staff training profiles;
- Synthesis of lessons learned and best practices in ICT;
- Sound contributions to knowledge networks and communities of practice.
Compétences
- Demonstrates commitment to UNDP’s mission, vision and values
- Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
- Shares knowledge and experience and provides helpful advice to others in the office;
- Ability to develop systems for structuring, codifying and providing access to information and knowledge;
- Ability to provide IT support services including IT hardware/ infrastructure support, ERP support, other IT applications support, web design and maintenance;
- Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, knowledge of web design, knowledge of Microsoft Windows network administration, ERP;
- Ability to provide input to business processes re-engineering, elaboration and implementation of new systems;
- Focuses on result for the client and responds positively to feedback;
- Consistently approaches work with energy and a positive, constructive attitude;
- Demonstrates openness to change and ability to manage complexity.
Qualifications et expériences requises
- UNDP will use a transparent and competitive screening process, though will only contact those applicants in whom there is further interest.
- No telephone inquires will be entertained. Only short-listed candidates will be contacted
- All interested candidates should complete the UN PERSONAL HISTORY FORM (P11) at the following link:
- http://un.by/pdf/P11form-6957.doc and attach it to the on-line application in the required resume field.