UN Women: Operations Manager

Publié pour le compte de :

Lieu : Maputo, MOZAMBIQUE
Date limite de candidature :18-Jan-16 (Minuit New York, États-Unis)
Type de contrat :FTA International
Niveau du poste :P-3
Langues requises :
Durée du contrat initial1 year


UN Women, grounded in the vision of equality as enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security. Placing women’s rights at the center of all its efforts.

Under the direct supervision of the UN Women Representative, the Operations Manager serves as a member of the senior management team, with oversight responsibilities for all aspects of CO operations. This includes strategic financial and human resources management, efficient procurement and logistical services, security management, ICT and common services consistent with UN Women rules and regulations. The Operations Manager additionally serves as a key advisor to the UN Women Representative on matters of organizational integrity with the aim of ensuring: (i) compliance with UN Women policies and regulations; (ii) effective systems to support programme delivery and growth; (iii) accountability to organizational values and principles; and (iv) an enabling workplace environment in which staff potential is maximized.

The Operations Manager leads and guides the CO Operations Team and fosters collaboration within the team, with programme staff and with other UN Agencies and a client-oriented approach. The Operations Manager works in close collaboration with programme teams in the Office, providing close guidance to programme staff who perform adjunct operations functions, ensuring that such staff are knowledgeable of rules and procedures governing programme finances, donor reporting, and personnel. She/he also works in collaboration with operations staff in other UN Agencies, UN Women Regional Office and HQ staff and Government officials to successfully deliver operations services.

Devoirs et responsabilités

Lead and guide the Operations Team in the provision of results-oriented support services:

  • Serve as a member of the senior management team. Provide advice and support to the UN Women Representative on operational issues;
  • Develop an annual workplan for the Operations Team;
  • Review the quality and timeliness of services provided by reference to corporate standards and by reference to standards/indicators established within the Office or Operations Unit and make adjustment as required;
  • Plan and monitor staff leave and absences such that there is minimal disruption to Operations services;
  • Carry out objective performance monitoring of the work of the Team.

Oversee quality assurance and  compliance with corporate Operations guiding principles, rules, policies, and strategies:

  • Ensure compliance of operations with UN/UN Women rules, regulations and policies, implementation of corporate operational strategies, establishment of management targets and monitoring of achievement of results;
  • Lead and manage Office business processes mapping and establishment and implementation of internal Standard Operating Procedures (SOPs) in Finance, Human Resources Management, Procurement, Logistical and ICT services;
  • Monitor and analyze the operating environment, making timely readjustments of the operations, advice on legal considerations and risk assessment;
  • Share and build knowledge on management and operations in the Office; organize trainings for operations staff trainings, synthesizes lessons learnt/best practices, provide sound contributions to relevant knowledge networks and communities of practice;
  • Participate in Operations Management Team for effectiveness, efficiency, coherence and impact of UN operational activities;
  • Work closely with Regional Office and HQ on follow-ups to audit recommendations and observations;
  • Manage budgetary planning, monitoring and financial administration.

Oversee planning, expenditure tracking and audit of financial resources, including extra-budgetary income in accordance with UN Women rules and regulations:

  • Lead management of the contributions management business process and accounting for contributions to ensure that the money due to UN Women is properly identified, consistently and uniformly classified, recorded on a timely basis and received with sufficient supporting documentation;
  • Perform Manager Level 2 role in ATLAS for voucher and PO approvals;
  • Monitor financial exception reports for unusual activities, transactions and investigate anomalies or unusual transactions. Provide information to supervisors and other UN Women staff at Regional Office/HQ of the results of the investigation when satisfactory answers are not obtained;
  • Ensure all financial transactions are identified, recorded and verified in compliance with IPSAS as outlined in the corporate policies and procedures;
  • Lead finance business processes mapping and elaboration /establishment of internal Standard Operating Procedures in Finance, control of workflows in the Finance unit;
  • Continuously analyze and monitor financial situation, presentation of forecasts for development and management projects;
  • Oversee Office cash management processes, including liquidity management, recommendation of impress level, risk assessment, timely accounting and reconciliation of all transactions, security for cash assets on site.

Oversee the provision of the full range HRM services (e.g. recruitment, contract administration, staff development, etc.) to the CO:

  • Ensure Office compliance with corporate human resources policies and strategies;
  • Oversee recruitment processes in accordance with UN Women rules and regulations;
  • Lead contract management including appropriate use of different contractual modalities, and effective timely contract management;
  • Ensure timely recruitment by good human resource planning and a proactive approach to ensuring the Office is fully staffed at all times;
  • Oversee the implementation the proper performance management;
  • Help implement the Universal Access strategy on learning ensuring access of the staff to role appropriate learning activities;
  • Engage fully in change management when adapting organizational structure and staffing to new programme realities.

Provide efficient procurement and logistical services and supervision through the Procurement team:

  • Ensure Office compliance with corporate rules and regulations in the field and elaboration of the Office procurement strategies including sourcing strategy, supplier selection and evaluation, quality management, customer relationship management, e-procurement promotion and introduction, performance measurement;
  • Manage the Office contract strategy including tendering processes and evaluation, managing the contract and contractor, legal implications;
  • Oversee  procurement processes and logistical services in accordance with UN Women rules and regulations.

Oversee Information and communication management and supervision of ICT team:

  • Ensure staff have access to the ATLAS functionality for improved business results and improved client services;
  • Identify opportunities and ways of converting business processes into web-based systems to address the issues of efficiency and full accountability;
  • Lead maintenance of a secure, reliable infrastructure environment for ICT and adequate planning for disasters and recoveries;
  • Identify and promote different systems and applications for optimal content management, knowledge sharing, information provision and learning including e-registry, web-based office management system, etc.

Participate Common Services organization and management, establishment of partnerships with other UN Agencies:

  • Ensure integrated activities on common services within the context of the UN reform;
  • Implement common services in line with the latest developments in common services and best practices;
  • Establish collaborate arrangements with UN agencies, potential partners, ensuring a client relationship management system for appropriate operational partnership arrangements.

Act as Focal Point for security issues, and ensures security plans and related infrastructure is in place:

  • Act as the UN Women Security Focal Point, ensuring effective functioning of systems, including those to ensure the safety and security of UN Women staff in accordance with UN rules and regulations. Brief Supervisor and staff on security matters and disseminate relevant information as advised by UNDSS;
  • Ensure full compliance of MOSS and MORSS procedures on security of staff and office premises;
  • Liaise with HQ-based Security Adviser or his/her designated staff member on all security matters;
  • Ensure that personnel request appropriate security clearance for travel;
  • Ensure that Office personnel and UN Women visitors are briefed on security.

Impact of Results

The key results have an impact on the overall effectiveness of the Country Programme implementation and on the efficiency and effectiveness of the use of corporate resources, human, financial and material and the safety of staff and assets of UN Women. The key results also impact on the image of the organization and its ability to deliver on its mandate.

  • Timely and quality service delivery;
  • All services are provided in compliance with UN Women Rules, regulations and policies;
  • Money due to UN Women is properly identified, consistently and uniformly classified, recorded on a timely basis and received with sufficient supporting documentation;
  • Timely recruitment and a proactive approach which ensures the Office is fully staffed at all times;
  • Timely and accurate implementation of procurement contracts;
  • Office has a reliable ICT  infrastructure environment;
  • Collaboration with other UN agencies on operational issues are effective and efficient;
  • Safety and security systems are functioning effectively.


Core values and Guiding Principles:


  • Demonstrate consistency in upholding and promoting the values of UN Women in actions and decisions, in line with the UN Code of Conduct.


  • Demonstrate professional competence and expert knowledge of the pertinent substantive areas of work.

Cultural sensitivity and valuing diversity: 

  • Demonstrate an appreciation of the multicultural nature of the organization and the diversity of its staff;
  • Demonstrating an international outlook, appreciating difference in values and learning from cultural diversity.

Core Competencies:

Ethics and Values:

  • Demonstrate and promote ethics and integrity by creating organizational precedents.

Organizational Awareness:

  • Build support for the organization and ensure political acumen.

Development and Innovation:

  • Support staff competence development, and contribute to an environment of creativity and innovation.

Work in teams:

  • Build and promote effective teams;
  • Demonstrate ability to work in a multicultural, multi-ethnic environment and to maintain effective working relations with people of different national and cultural backgrounds.

Communication and Information Sharing:

  • Create and promote an environment for open and effective communication.

Self-management and Emotional Intelligence: 

  • Stay composed and positive even in difficult moments, handle tense situations with diplomacy and tact, and have a consistent behavior towards others.

Conflict Management: 

  • Surface conflicts and address them proactively acknowledging different feelings and views and directing energy towards a mutually acceptable solution.

Continuous Learning and Knowledge Sharing:

  • Share knowledge across the organization and build a culture of knowledge sharing and learning.

Appropriate and Transparent Decision Making: 

  • Ensure fair and transparent decision making processes and manage risk.

Functional Competencies:

  • Ability to lead strategic planning, results-based management and reporting;
  • Ability to lead formulation and monitoring of management projects;
  • Ability to lead business processes re-engineering, implementation of new systems (business side), and affect staff behavioral/ attitudinal change;
  • Ability to build strong relationships with clients, focusing on impact and result for the client and responding positively to feedback;
  • Model and promote transparency, honesty and openness;
  • Lead teams effectively, demonstrating emotional intelligence and good judgment. Good  mentoring as well as conflict resolution skills;
  • Demonstrate understanding of client’s perspective;
  • Demonstrate a respect for confidentiality when dealing with individual staff members issues.


Qualifications et expériences requises


  • Master’s degree or equivalent in Business Administration, Public Administration, Finance, HR, or related field.


  • Minimum of 5 years of relevant experience at the national or international level in managing staff and operational systems;
  • Experience with managing staff and operational systems;
  • Experience in working in a computer environment using multiple office software packages, experience in handling of web based management systems and ERP systems, preferably PeopleSoft;
  • Experience of accrual accounting, IPSAS or IFRS is highly desirable;
  • Professional background in programming/ projects management is desirable.


  • Fluency in English is required;
  • Working knowledge of Portuguese or Spanish will be an asset.

Application Information:

  • All applications must include (as an attachment) the completed UN Women Personal History form (P-11) which can be downloaded from http://www.unwomen.org/about-us/employment;
  • Kindly note that the system will only allow one attachment. Applications without the completed UN Women P-11 form will be treated as incomplete and will not be considered for further assessment;
  • UN Women will only be able to respond to those applications in which there is further interest.


In July 2010, the United nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women’s empowerment. 

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