Emplois au PNUD - 73621- LTA, Knowledge Management Specialist

LTA, Knowledge Management Specialist

Lieu :

New York, ETATS-UNIS D'AMERIQUE

Type de contrat :

Individual Contract

Date de commencement :

19-Feb-2018

Date limite de candidature :

13-Aug-17 (Minuit New York, États-Unis)

Niveau du poste :

International Consultant

Durée du contrat initial

LTA (3 years from 19 February 2018)

Langues requises :

Anglais

Durée prévue de la mission :

LTA (3 years from 19 February 2018)

Le PNUD s’engage à recruter un personnel divers en termes de genre, de nationalité et de culture. Nous encourageons de même les personnes issues des minorités ethniques, des communautés autochtones ou handicapées à postuler. Toutes les candidatures seront traitées dans la plus stricte confidentialité. Le PNUD ne tolère pas l’exploitation et / ou les atteintes sexuelles, ni aucune forme de harcèlement, y compris le harcèlement sexuel, et / ou toutes formes de discrimination. Tous/tes les candidats/tes selectectionnes /ées devront ainsi se soumettre à de rigoureuses vérifications relatives aux références fournies ainsi qu’à leurs antécédents.

Historique

Acknowledging the important role that knowledge plays in UNDP’s core mandate of assisting development partners in responding to crisis, contributing to the achievement of the SDGs and fostering human development, UNDP’s strategic knowledge management objectives aim to strengthen the organization’s goals of sharing and utilizing UNDP’s global expertise to strengthen its role brokering knowledge for development.

As one priority area within this strategy, the Development Impact Group (DIG) within UNDP’s Bureau for Programme and Policy Support (BPPS) works to support, among other things, clients and partners in managing knowledge, curation, mobilization, dialogue, facilitation and exchange initiatives, both internally as well as externally with partners and the global public. A Knowledge Management Specialist is sought to support UNDP’s strategic knowledge management objectives and will have a coordinating role, serving as primary focal point for internal and external clients, acting as project manager of initiatives and ensuring internal and external communications, facilitation and client outreach activities are of high quality and serve the objectives of the initiatives as well as the needs of the stakeholders involved.

Situated within the Development Impact Group, reporting to the Global Knowledge and Innovation Advisor, he/she is responsible for providing coordination, project management, facilitation, community management, communication, social media, outreach, content management, event management, and advisory support and training to internal colleagues and external partners and clients to support the organization’s knowledge initiatives.

Devoirs et responsabilités

Scope of work/ Duties and Responsibilities

Plan, design and execute, manage and monitor knowledge management, curation, mobilization, dialogue, exchange and networking initiatives
Act as primary client-service focal point and liaison for knowledge management, curation, mobilization, dialogue, exchange and networking initiatives
Provide client-oriented support, advisory services, training and guidance to staff, clients and partners on knowledge management, facilitation, community management, communication, social media, outreach, client engagement, content management and event management
Analyze and consolidate statistics, lessons, good practices and guidelines on knowledge management, mobilization, dialogue, exchange and networking initiatives, and communicate them internally and externally to foster learning, raise awareness and improve client-services
Carry out other knowledge management, facilitation, community management, communications, training, and client service tasks as advised by the supervisor

Description of Responsibilities:

Plan, design and execute, manage and monitor knowledge management, curation, mobilization, dialogue, exchange and networking initiatives:

In consultation with internal and external clients, conduct needs analysis with all stakeholders to develop an engagement process, then define tasks and develop project and/or work plans for knowledge management, mobilization, dialogue, exchange and networking initiatives;
Coordinate interactions between UNDP business units as well as between UNDP and clients regarding planning and implementation of knowledge management, curation, mobilization, dialogue, exchange and networking initiatives through meetings, videoconferences, and bilateral follow-up with regular meetings, and monitor progress of project implementation;
Ensure a coherent identity and smooth implementation of all communications, knowledge sharing, branding and outreach activities regarding knowledge management, mobilization, dialogue, and exchange and networking initiatives.

Act as primary client-service focal point and liaison for knowledge management, mobilization, dialogue, exchange and networking initiatives:

Ensure seamless interaction between internal and external clients, moderation teams and UNDP’s teams of technical, facilitation and communication experts through regular meetings, teleconferences, reporting and internal communication;
Act as primary client-service focal point for all questions, queries and issues raised by clients, in close cooperation with the end-user support team for initiatives and their technical platforms;
Act as liaison between clients and the IT team to ensure technical support of IT platforms and tools and implementation of client requirements.

Provide client-oriented support, advisory services, training and guidance to staff, clients and partners on knowledge management, facilitation, community management, communication, social media, outreach, client engagement, content management and event management:

Provide advisory services on knowledge management online facilitation, community management and mapping, communications, social media, event management as well as the set-up, maintenance and support of online collaboration environments through in person and online engagement;
Contribute to the creation and execution of knowledge platform and service membership drives targeting specific audiences, including UNDP staff, international agencies, non-governmental organizations, institutions, and the private sector;
Conduct outreach to organizations to boost their members’ participation in knowledge management initiatives and dialogues;
Develop and deliver facilitation, training (online and offline) and support to external facilitators of online collaboration spaces to manage and encourage their members’ participation;
Provide on-site event design, management, facilitation support and social media reporting, e.g. for face-to-face high profile panel discussions or side events.

Analyze and consolidate statistics, lessons, good practices and guidelines on knowledge management, mobilization, dialogue, exchange and networking initiatives, and communicate them internally and externally to foster learning, raise awareness and improve client-services:

Conduct after-action reviews with internal and external clients and stakeholders at various stages of knowledge management, mobilization, dialogue, exchange and networking initiatives;
Identify innovative practices and solutions emerging from the implementation and management of knowledge management, mobilization, dialogue, exchange and networking initiatives;
Analyze and prepare statistics and reports on project outputs, outcomes and results;
Develop communication, advocacy and guidance material based on results, lessons and good practices and promote them internally and externally using a variety of channels;
Leverage these ideas to foster external relationships with other organizations to create business opportunities and increase the impact of UNDP's work on its beneficiaries.

Duration of work / Contracting Arrangements:

Each assignment will vary in duration. The expected duration will be specified in each respective Terms of Reference for each individual assignment, within the maximum three year period of the Long Term Agreement.
Several successful individuals will be selected and placed on the technical expert roster for the period of up to 3 years. It is to be noted that inclusion in the roster does not guarantee a contract during the period of 3 years.
Rostered experts will be contacted when specific service requests arise and will be asked to indicate availability and interest against a specific Terms of Reference (TOR) outlining the outputs of the assignment.
Upon secondary selection process Individual Contract (IC) or Reimbursable Loan Agreements (RLA) will then be awarded for these specific TORs, including detailing the time frame.

Travel:

Some assignments might require mission travel; any official mission travel expenses will be paid for directly by UNDP and should not be included in the price proposal.

Payment:

Payments will be made as specified in the actual contract upon confirmation of UNDP on delivering against the contract obligations in a satisfactory manner.

Compétences

Strong written and verbal communication skills in English, with an excellent understanding of structure and form of official UN documentation;
Excellent organizational skills and proven ability to deliver projects within assigned deadlines;
Excellent interpersonal skills and objectivity;
Experience working collaboratively in a team structure in a multicultural environment.

Qualifications et expériences requises

Education:

Post-graduate University Degree in International Development, Social Science, Knowledge Management, Management, Communication, or related area, required. Equivalent relevant experience combined with a first degree will also be considered.

Experience:

7 years of previous knowledge management and/or communications experience working with UNDP or a similar international organisation, required;
Familiarity with UNDP’s functions, previous KM efforts and change management activities;
Experience with large scale international consultations;
Experience with designing and implementing, mobilization, and networking initiatives;
Experience with designing and delivering training on knowledge management, collaboration platforms, and community facilitation;
Proven experience in drafting communication materials in a style and structure appropriate for online consultations, UNDP or a similar organisation;
Experience preparing and implementing communications campaigns, in particular online, preferably within the UN system;

Experience providing service to a wide range of stakeholders both within and outside the UN system;

Demonstrated knowledge of KM technology, social networking, and peer-to-peer collaboration tools in organizational environments;
Experience with managing and facilitating webinars and live streaming events, including video editing is a strong asset;
Experience with human-centered design processes is an asset;
Broad knowledge of the UN system in general (highly desirable);

Language Requirements:

Fluency in English, essential.
Knowledge of another UNDP official language, an asset.

Sub specialization requirements that shall be considered in the evaluation and assignment allocation include:

UNDP-internal corporate initiatives
Multi-lateral initiatives across UN, IOs, governments, academia, NGOs and the public
Online facilitation advisory support and training
Coordination, client liaison and project management
Communications and social media
Content management and editorial support
Management and support of IT platforms for knowledge management
On-site event management