Antecedentes

UNDP is the knowledge frontier organization for sustainable development in the UN Development System and serves as the integrator for collective action to realize the Sustainable Development Goals (SDGs).  With presence in 170 countries and territories, UNDP endeavors to help countries develop strong policies, skills, partnerships and institutions so they can sustain their progress. UNDP staff are united by a common purpose: to help countries and communities across the world pursue peaceful, prosperous lives, lived in harmony with the planet. 

Drawing on the diversity of UNDP’s client needs and partnerships, the Office of Human Resources (OHR) is the hub for the global HR function for UNDP, providing strategy, policy setting, guidance and oversight. In addition, OHR provides a broad range of HR advisory and talent management services enabling UNDP to deliver fully integrated development solutions at corporate level.  In this context, OHR is focused on the implementation of an ambitious and forward-looking three-year strategy, People for 2030, which will progressively transform UNDP’s culture and enable its workforce capacity to deliver more and better results.  

Project Description:

OHR effectiveness team is in charge of management of different dashboards (gender dashboard, Power BI dashboards) and provision of analytical reports, tools, technical and helpdesk support to clients for day-to-day management of UNDP staff members and personnel.

Within the launch of Quantum and migration of data from current different platforms to the new system, the incumbent is responsible for the day-to-day administration(Helpdesk) of Performance Management and Development tool as well as Data Analytics. Under the supervision of Data Analytics Lead, the incumbent works under close collaboration with OHR team to efficiently support the country offices and clients on their requests related to PMD, Access to various dashboards and software licenses and general ad-hoc data requests from various systems.   The person ensures consistent and high-quality service delivery. 

Deberes y responsabilidades

SCOPE OF WORK, RESPONSIBILITIES AND DESCRIPTION OF THE PROPOSED ANALYTICAL WORK

• Administration of Business Solutions Services.
• Helpdesk support to HR Information Systems and Talent Management Systems
• Generation of workforce data, and interpretation of data and statistics, including preparation of HR reports, presentations and briefing notes.
• Inputs on HR analytics and enhancement of business processes.
• Periodic Audits to ensure data quality, data error correction, and Up/downloading routine data from/to platforms and sharing them within the team.
• Ensure that SOP’s are well documented, including new, simplified, templates and tools and that the respective stakeholders and clients are informed and trained on their use.
• Support in the development of new automation systems and existing processes for internal efficiency analysis and stakeholder communication.
• Support the development of analytical tools to monitor the efficacy of UNDP’s People for 2030 strategy.

• Maintain the performance Dashboard and its use in contributing to the continued efficiency of the organization
• Support the implementation of corrective adjustments and capacity building actions to enable a successful implementation of People Analytics in the provision of OHR’s business intelligence solutions to client Bureaus and UN entities.
• Support the Organizational Effectiveness team with day-to-day office activities to meet operational needs.

Expected outputs and derivables:

Competencias

Competencies:

• Client focused – Ability to prioritize client needs with service mindset.
• Active learner – Ability to learn fast and on-the-job
• Organizational skills – stay organized with work including ability to prioritize and handle heavy workload
• Partnership building – ability to build good relationships with clients and country office partners/ counterparts.
• Knowledge management –Ability to efficiently handle and share information and knowledge.

Habilidades y experiencia requeridas

Academic qualifications:

Minimum Secondary Education is required. University degree in HR, Business or Public Adminstration/Information Technology or related field woild be higly desirable, but it is not a reqirement.

Experience:

• At least 3 years of experience in a CRM and human resources-related online system is required.
• Strong knowledge and experience of IT applications and MS Office specifically MS Excel/Access is required
• Experience in working in a remote and multinational context is an asset.
• Experience in providing user support in a work environment is required.
• Experience with client facing setup in either virtual or face to face scenario is required

Language:

• Fluency in written and spoken English is required.
• Working knowledge of another UN language would be an asset

Application Procedure

The application package containing the following (to be uploaded as one file):

• A cover letter with a brief description of why the Offer considers her/himself the most suitable for the assignment.
• Personal CV or P11, indicating all past experience from similar projects and specifying the relevant assignment period (from/to), as well as the email and telephone contacts of at least three (3) professional references.

Note: The above documents need to be scanned in one file and uploaded to the online application as one document.

Shortlisted candidates (ONLY) will be requested to submit a Financial Proposal.

• The financial proposal shall specify a total lump sum amount, and payment terms around the specific and measurable deliverables of the TOR. Payments are based upon output, i.e. upon delivery of the services specified in the TOR, and deliverables accepted and certified by the technical manager. 
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• The financial proposal must be all-inclusive and take into account various expenses that will be incurred during the contract, including: the daily professional fee; (excluding mission travel); living allowances at the duty station; communications, utilities and consumables; life, health and any other insurance; risks and inconveniences related to work under hardship and hazardous conditions (e.g., personal security needs, etc.), when applicable; and any other relevant expenses related to the performance of services under the contract.
• This consultancy is a home-based assignment, therefore, there is no envisaged travel cost to join duty station/repatriation travel.
• In the case of unforeseeable travel requested by UNDP, payment of travel costs including tickets, lodging and terminal expenses should be agreed upon, between UNDP and Individual Consultant, prior to travel and will be reimbursed. In general, UNDP should not accept travel costs exceeding those of an economy class ticket. Should the IC wish to travel on a higher class he/she should do so using their own resources.
• If the Offeror is employed by an organization/company/institution, and he/she expects his/her employer to charge a management fee in the process of releasing him/her to UNDP under a Reimbursable Loan Agreement (RLA), the Offeror must indicate at this point, and ensure that all such costs are duly incorporated in the financial proposal submitted to UNDP.

The Financial Proposal is to be emailed as per the instruction in the separate email that will be sent to shortlisted candidates.

Evaluation process

Applicants are reviewed based on Required Skills and Experience stated above and based on the technical evaluation criteria outlined below.  Applicants will be evaluated based on cumulative scoring.  When using this weighted scoring method, the award of the contract will be made to the individual consultant whose offer has been evaluated and determined as:

• Being responsive/compliant/acceptable; and
• Having received the highest score out of a pre-determined set of weighted technical and financial criteria specific to the solicitation where technical criteria weighs 70% and Financial criteria/ Proposal weighs 30%.

Technical evaluation - Total 70% (70 points):

• Criteria 1. Experience in extracting Data and working in Excel. Weight = 20%; Maximum Points: 20
• Criteria 2. Experience in a CRM and human resources-related online system. Weight = 30 %; Maximum Points: 30;
• Criteria 3. Experience in working in a remote and multinational context. Weight = 20 %; Maximum Points: 20

Having reviewed applications received, the top four candidates from those who obtained a minimum of 70% (49 points) of the maximum obtainable points for the technical criteria (70 points) shall be considered for the financial evaluation.

Financial evaluation - Total 30% (30 points)

The following formula will be used to evaluate financial proposal:

p = y (µ/z), where

p = points for the financial proposal being evaluated

y = maximum number of points for the financial proposal

µ = price of the lowest priced proposal

z = price of the proposal being evaluated

Contract Award

Candidate obtaining the highest combined scores in the combined score of Technical and Financial evaluation will be considered technically qualified and will be offered to enter into contract with UNDP.

Institutional arrangement

The consultant will work under the guidance and direct supervision of HR Specialist, Office of Human Resources and will be responsible for the fulfilment of the deliverables as specified above.

The Consultant will be responsible for providing her/his own laptop.

Payment modality

• Payments are based upon output, i.e. upon delivery of the services specified above and deliverables accepted and upon certification of satisfactory completion by the manager. 
• The work week will be based on 35 hours, i.e. on a 7 hour working day, with core hours being between 9h00 and 18h00 daily.

Annexes (click on the hyperlink to access the documents):

Annex 1 - UNDP P-11 Form for ICs

Annex 2 - IC Contract Template

Annex 3 – IC General Terms and Conditions

Annex 4 – RLA Template

Any request for clarification must be sent by email to cpu.bids@undp.org 

The UNDP Central Procurement Unit will respond by email and will send written copies of the response, including an explanation of the query without identifying the source of inquiry, to all applicants.