Antecedentes

Instructions to Applicants: Click on the "Apply now" button. Input your information in the appropriate Sections: personal information, language proficiency, education, resume and motivation. Upon completion of the first page, please hit "submit application" tab at the end of the page. Please ensure that CV or P11 and the Cover letter are combined in one file.

The following documents shall be required from the applicants:

Personal CV or P11, indicating all past positions held and their main underlying functions, their durations (month/year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references of previous supervisors. References may also include peers.

A cover letter (maximum length: 1 page) indicating why the candidate considers him-/herself to be suitable for the position.

Managers may ask (ad hoc) for any other materials relevant to pre-assessing the relevance of their experience, such as reports, presentations, publications, campaigns or other materials.

Office/Unit/Project Description

The United Nations Development Programme (UNDP) Office of Information Technology and Management (ITM) is the organization’s primary provider of high-quality products of ICT systems and Green Energy services to a global network of 155+ country offices and UNDP partners worldwide.

The mission of ITM is to develop modern-age Smart Facilities which guarantees efficient, innovative and sustainable management of technologies for UN facilities, and consistency with Sustainable Development Goals (SDGs). We are committed to offer a framework of best practices, and to deliver simple-to-use, and standards-based support tools, to allow innovation to flourish throughout the organization.

Our primary motivations are to accompany the transition to greener technologies and to increase connectivity in challenging locations, in order to leave no one behind. More particularly, we are actively participating to Covid-19 Crisis Response, as Covid-19 has increased the need for digital collaboration and connectivity. On a more practical level, we do this to maintain organizational productivity using technology, improve stakeholders well-being, optimize financial efficiency, and serve as a showcase for development at local level.

Service Delivery team which is the first responder to country office needs and supports ICT and Green Energy projects from a procurement, logistics and finance side. The team works closely with colleagues across the globe to support operations and programme work in some of the most challenging work environments with energy and ICT infrastructure.

Noting the large volume of Service Delivery unit, the finance and administrative duties in the IMT/Smart Infrastructure require dedicated individuals to sufficiently meet requirements of Partners and expectations of vendors in a timely manner and optimal capacity in line with Country Office Support vision and mission statements.

Institutional Arrangement

• The candidate will be working with the Operations Associate;
• The Global ICT Advisor has the overall responsibility to guide both the Operation Associate and the Business Operations Analyst;

Deberes y responsabilidades

Scope of Work

• Manage an end-to-end financial process: budget, pricing, cost recovery, invoicing and payments, reconciliations, reporting.
• Manage end-to-end buying/procurement processes by facilitating RFQs, purchase orders, large-scale shipments, handling catalogue management and pricing, managing vendor relationship, handling negotiations.
• Handle business development tasks in order to support the unit`s portfolio growth.
• Deliver value for our customers from need analysis to after-sale experience. Work as an account manager in a customer-facing role (more than 160 UNDP country offices around the world and other UN agencies).
• Manage the enhancement of the unit`s order management platform (ServiceNow) in order to improve workflow efficicency, ease end-user experience and develop and monitor KPIs.
• Demonstrate project management skills and ability to quickly understand internal processes to generate continuous improvement.
• Coordinate with different product teams and catalogue managers;
• Communicate enhancements across the unit via knowledge management (via articles, webinars, trainings).
• Ability to manipulate large data sets and create operational and strategic reports (using excel, PowerBI).
• Guarantee data accuracy through coordination of data load and frequent data cleaning. Ability to present data in dashboards and reports to support decision-making processes;
• Perform internal reporting checks and handling quarterly closing procedures.
• Handle on an ad hoc basis, HR and administrative tasks such as: participating to recruitments, taking care of VISA processes and onboarding procedures,  support on Travel and reimbursement procedures

Competencias

Habilidades y experiencia requeridas