UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.

In Cameroon, UN Women is implementing its New Strategic Note for the period 2022-2026, which focuses on four impact areas (Governance and Participation in Public Life; Economic Empowerment and Resilience; Ending Violence Against Women and Girls; Peace and Security, Humanitarian Action and Disaster Risk Reduction). This Strategic Note is operationalized through Biennial work plans.

Under the overall guidance of the Operations Manager and the direct supervision of the Procurement Associate, the ICT Assistant provides ICT and administrative support services to the Country Office, provides daily technical support to users of information management tools and technology infrastructure. The ICT Assistant promotes a client-oriented approach.

The ICT Assistant works in close collaboration with the Programme and Operations teams for resolving complex ICT-related issues.

1. Provide support to the implementation of ICT strategies and new technologies in accordance with corporate information management and technology standards, guidelines and procedures

• Provide inputs to the development and implementation of the ICT annual work plan;
• Provide IT support in the use of Quantum (UN Women’s implementation of PeopleSoft ERP) functionality for improved business results and improved client services.

2. Provide technical support in the functioning of the Cameroon CO hardware and software

• Make routine repairs and change hardware electronic components;
• Provide technical support to the installation and maintenance of all communication systems including mobile and satellite phones;
• Provide technical support to the installation commercial and in-house developed software and related upgrades, anti-virus programmes;
• Maintain an up-to-date inventory of the software and hardware;
• Monitor file server traffic, usage, and performance on a regular basis.

3. Ensure efficient networks administration

• Monitor the network connection on a daily basis to ensure stable and responsive network environment;
• Configure network printers and provide user access as required;
• Trouble-shoot and monitor network problems; respond to user needs and questions regarding network access;
• Maintain backup logs; organize off-site storage of backups;
• Maintain measures for business continuity and disaster recovery processes and procedures including backup and restoration of both server and local storage facilities;
• Provide technical support to Local Area Network (LAN) management in accordance with UN Women requirements.

4. Provide web management services

• Maintain the Country Office web site and intranet.

5. Provide administrative support regarding ICT issues

• Maintain inventory and stock of supplies and spare parts in cooperation with the Procurement Unit;
• Research and retrieval of data from internal and external sources; prepare statistical charts, tables, and reports as required;
• Provide ICT support to key events.

6. Provide technical support and advice to Country Office staff

• Diagnose, evaluate, and prioritize requests for assistance from staff in Cameroon Country Office experiencing problems with hardware, application software, operating systems, networking and other computer related issues;
• Liaise with ICT staff in Regional Office and HQ for support and guidance;
• Meet all ICT on-boarding requirements for new staff.

7. Contribute to knowledge building and knowledge sharing in the Country Office

• Contribute to the organization of trainings for the Country Office staff on ICT issues;
• Maintain library of reference materials;
• Synthesize lessons learned and best practices in ICT.

Key Performance Indicators

• Well maintained and serviced hardware and software
• Quality support and advice to clients
• Timely web maintenance

Core Values:

• Respect for Diversity
• Integrity
• Professionalism

Core Competencies:

• Awareness and Sensitivity Regarding Gender Issues
• Accountability
• Creative Problem Solving
• Effective Communication
• Inclusive Collaboration
• Stakeholder Engagement
• Leading by Example

Functional Competencies

• Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and virus protection systems;
• Good PC hardware troubleshooting skills;
• Good knowledge of video conferencing and telecommunication;
• Good knowledge of database packages;
• Ability to perform a variety of standard specialized and non-specialized tasks and work processes;
• Ability to review a variety of data, identify and adjust discrepancies.

Education and certification:

• Bachelor's degree in Computer Science is an asset
• Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Professional (MCP) required. If certification is not available at the time of recruitment, it should be obtained within 6 months

Experience:

• At least 3 years of progressively responsible and practical experience in network administration ICT administration including corporate networks, internet connectivity, data security and use of hardware/software, telecommunications facilities
• Relevant work experience in the United Nations System or Intrenational Organization

Language Requirements:

• Fluency in English and French is required
• Knowledge of the other UN official working language is an asset.

Application:

All applications must include (as an attachment) the completed UN Women Personal History form (P-11) which can be downloaded from: https://www.unwomen.org/sites/default/files/Headquarters/Attachments/Sections/About%20Us/Employment/UN-Women-P11-Personal-History-Form.doc. Kindly note that the system will only allow one attachment. Applications without the completed UN Women P-11 form will be treated as incomplete and will not be considered for further assessment.

Note:

In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women's empowerment.

Diversity and inclusion:

At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits, employs, trains, compensates, and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, integrity and organizational need.

If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application.

UN Women has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to UN Women’s policies and procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks. (Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.