Antecedentes
Deberes y responsabilidades
- Support of the CO hardware and software packages
- Support of the CO networks
- Provision of administrative support
- Knowledge building support and knowledge sharing in the CO
- Provision of email support to the Projects' personnel
- Provision of IT support to the Projects' personnel
- Provision of UNDP web sites technical support
- Performs specific technical functions, including changing of hardware electronic components and routine repairs;
- Assists in the installation of commercial and in-house developed software and related upgrades;
- Provides support to users in backing up and restoring their files, as well as in virus detection, removal and prevention;
- Ensures UNDP Security system technical set-up;
- Provides with daily consultations to users on IT-related questions;
- Assists in trouble-shooting and monitoring of network problems;
- Response to user needs and queries regarding network access;
- Maintains inventory and stock of supplies and spare parts in cooperation with the ICT Associate and Procurement Unit;
- Conducts research and retrieval of data from internal and external sources upon requests; preparation of statistical charts, tables and reports as required;
- Assists in preparation to key events in the office;
- Prepares cost-recovery lists for the rendered services;
- Takes part in the organization of training for the CO staff on ICT issues;
- User support in learning new techniques and new software
- Provides daily email support for the Project staff including creation, maintenance and removal of email accounts
- Completes email lists management;
- IT equipment procurement process support;
- Manages Internet connections for the Projects;
- Provides consultations regarding web sites development and hosting;
- On-site IT Support for the Projects;
- Periodical check of web resources allocation and utilization;
- Provision of the UNDP web sites daily maintenance;
Competencias
- Shares knowledge and experience and provides helpful advice to others in the office
- Ability to develop systems for structuring, codifying and providing access to information and knowledge
- Ability to provide basic IT support services;
- Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, ERP;
- Ability to perform a variety of standard specialized and non-specialized tasks and work processes that are fully documented, researched, recorded and reported;
- Ability to review a variety of data, identify and adjust discrepancies, identify and resolve operational problems;
- Ability to perform work of confidential nature and handle a large volume of work;
- Some experience in client support, such as, a Help Desk or User Support Unit,
- Ability to provide input to business processes re-engineering, elaboration and implementation of new systems.
Habilidades y experiencia requeridas
- UNDP will use a transparent and competitive screening process, though will only contact those applicants in whom there is further interest.
- No telephone inquires will be entertained. Only short-listed candidates will be contacted.
- Qualified women are strongly encouraged to apply.
Salary level starts from USD 850 per month