Antecedentes
* OPEN DUTY STATION: Please note that the country of origin of the successful candidates will be designated as the duty station of the post. [Examples: (A) If the successful candidate is a Malaysian national, the duty station of the post will be UNDP Office/Kuala Lumpur; (B) If the successful candidate is an Egyptian national, the duty station of the post will be UNDP Office/Cairo, etc.]
**POST NUMBERS: 35652, 35654 & 35655
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POST DESCRIPTION: ANALYST, ATLAS SECURITY
Under the supervision of the Specialist, Atlas Security, the incumbent will serve as Tier1 and Tier 2 Technical Support for PeopleSoft Security. Candidate shall provide prompt, efficient problem resolution and excellent customer support for ATLAS (PeopleSoft ERP Application).
Deberes y responsabilidades
- Provides Tier 1 and 2 Security technical support, working with ATLAS Help Desk team to ensure optimum response on a timely basis;
- Provides clear and frequent updates to ATLAS Help Desk and ATLAS Access Requestor regarding resolution status for ATLAS Security issues;
- Remains current on ATLAS Security issues and solutions for PeopleSoft products which are received via CRM (Client Resource Management) and ATLAS Security email;
- Works closely with ATLAS Development Team to test Security enhancements made to ATLAS ensuring correct functionality of the changes;
- Ensures that ALTAS Financials/HR Applications are configured accurately, following UNDP’s Internal Control Framework;
- Provides Tier 1 and 2 Security technical support, working with ATLAS Help Desk team to ensure optimum response on a timely basis;
- Provides clear and frequent updates to ATLAS Help Desk and ATLAS Access Requestor regarding resolution status for ATLAS Security issues;
- Remains current on ATLAS Security issues and solutions for PeopleSoft products which are received via CRM (Client Resource Management) and ATLAS Security email;
- Works closely with ATLAS Development Team to test Security enhancements made to ATLAS ensuring correct functionality of the changes;
- Ensures that ALTAS Financials/HR Applications are configured accurately, following UNDP’s Internal Control Framework.
Competencias
Managerial
- Proven ability to provide high standards of customer support services;
- Ability to communicate effectively within different levels of ATLAS Support and User Community;
- Provide feedback to Specialist, Atlas Security, on the status of security issues reported via CRM;
- Ability to comprehend the sensitivity and impact of Security in ATLAS;
- Ability to handle Security issues independently and work well in a team environment, when needed, handle multiple issues simultaneously;
- Proven interpersonal skills: two-way communication skills (oral and written), ability to build relationships; work with a diverse internal customer base;
Technical/Functional
- Strong organizational skills and ability to adapt quickly in a changing environment;
- Strong Understanding of the PeopleSoft Authorization Concept and working with Single, Composite, Derived Roles;
- Ability to set priorities and meet deadlines in a fast-paced and changing environment;
- Ability to handle projects independently and work well in a team environment;
- Strong analytical and problem solving skills;
- strong communication skills – both oral written;
- Strong command of standard desktop software (Excel, Word, Outlook, etc.);
- Strong organizational skills and ability to adapt quickly in a changing environment;
Habilidades y experiencia requeridas
Education
- Masters in Computer Science or Engineering or Engineering with 2 years of relevant experience, or a Bachelor’s in Information Systems or Computer Science with 4 years direct relevant experience.
Experience
- 2-4 years of experience in PeopleSoft security;
- Working Knowledge of SQL Statements is a must;
- Good understand of functional and technical aspects security controls within an enterprise environment;
- Good communication and organizational skills;
- Must have working knowledge of conceptual architectures for ERP implementations and their impact on security.
Language
- Fluent in English is required. Working knowledge of other UN languages is an asset
ALL APPLICATIONS MUST BE SENT TO: oist.recruitment@undp.org