Consultant for development of concept note on distant (online and/or telephone) consultations for Legal Aid Service of Georgia

Localidad : Home-based with two missions (up to 12 consultancy days) to Georgia, Georgia
Fecha límite de postulación :04-Feb-17 (Medianoche Nueva York, Estados Unidos)
Tipo de contrato :Individual Contract
Nivel de puesto :International Consultant
Idiomas requeridos :
Duración esperada del puesto :35 consultancy days during January-March 2017


Enhancing Access to Justice and Development of a Child-friendly Justice System in Georgia is a Joint Programme of two UN agencies in Georgia: United Nations Children Fund (UNICEF) and United Nations Development Programme (UNDP), with UNICEF serving as an Administrative Agent.

This project is funded by the European Union based on the Financing Agreement on "Support to the Justice Sector Reform in Georgia" signed between Georgia and the European Union in May 2015. 

This project responds to the objectives set out therein, and namely to consolidate the independence, professionalism and efficiency of the judiciary and strengthen access to justice through the creation of a more effective system of justice for children based on a dedicated regulatory framework and implementation mechanism, improved institutional capacities of the Ministry of Justice and other major justice stakeholders and the greater independence and effectiveness of the legal profession and legal aid system with greater use of alternative dispute resolution mechanisms.

The main policy documents against which the progress will be measured include: the Criminal Justice Reform Strategy (CJRS) and its Action Plan (AP) (adopted in 2005 and updated systematically on annual basis), Strategy on Reforming the Justice System for Children (revised in March 2014), Strategy on Prevention of Juvenile Crime (adopted in 2012, revised in 2015), the National Human Rights Strategy 2014-2020 (NHRS) and its Action Plan (AP). 

The overall objective of this project is to enhance capacities of judiciary and government institutions and representatives of legal profession to promote access to justice for all and to establish a coherent and child-friendly justice system for children in Georgia. 

Specific objectives of this project are to:

  1. Support access to justice through promoting more independent and effective legal profession, legal aid system and greater application of alternative dispute resolution mechanisms (ADRs);
  2. Promote and support the establishment of an effective system of justice for children by dedicated regulatory framework and implementation mechanisms.  

The programme aims at enhancing the capacities of the following State and private institutions: Ministry of Justice of Georgia (MoJ), Ministry of Corrections  (MoC), Ministry of Education and Science of Georgia (MoES), Ministry of Internal Affairs (MoIA), High Council of Justice (HCoJ), Chief Prosecutor’s Office, Ministry of Labour, Health and Social Assistance/Social Service agency (MoLHSA/SSA), Training Centre of Justice (TCJ), High School of Justice (HSoJ), Police Academy; Penitentiary and Probation Training Centre (PPTC); Probation Agency; Criminal Justice System Reform Inter-agency Council and notably its Juvenile Justice Working Group, Legal Aid Service (LAS), Georgian Bar Association (GBA), National Statistics Office of Georgia (Geostat) and the judiciary, Ministry of Sports and Youth Affairs,. The project will work closely with professional associations and unions, Georgian International Arbitration Centre (GIAC), Associations of Arbitrators and Mediators, high education institutions and other relevant professional organisations.

Public information and engagement with civil society will receive due attention throughout all components of the programme. Special attention shall be paid to awareness raising activities for right-holders.

Deberes y responsabilidades

Specific Objective 1 provides support to access to justice through promoting more independent and effective legal profession, legal aid system and greater application of alternative dispute resolution mechanisms (ADRs).

Activity 1.1.5. of the Result 1.1. provides to support introduction of on-line consultations (meaning all forms of distance services) in LAS through recommendations on introduction of on-line consultations and introduction and piloting of the online consultations.

Information technologies play increased role in modern life. They can be used to deliver cost efficient and accessible services to wider range of population. In 2014 GIZ carried out a research related to online legal consultations in LAS and recommended a pilot program for telephone and online services. The draft internal regulations of LAS envisage the creation of distance services division in central office of LAS.

In order to help LAS to devise a proper distance services system, UNDP shall hire a consultant who will assess current needs, practices applied by other similar service organizations, means available in LAS and shall devise a pilot project for distance services. 

Under the supervision of the Programme Coordinator, the expert is expected to:

  • Conduct desk review of existing recommendations/reports concerning LAS distance services, as well as practice of similar organizations abroad;
  • Review practices of other Georgian institutions that provide distance services;
  • Develop recommendations concerning the most feasible form of distance services for LAS with assessment of the number of human resources and technologies required to make the service operational, as well as the recommendations on the rules of procedures for distance services unit of LAS; 
  • Provide technical specification of technologies necessary for operation of distance services of LAS (This assignment may be implemented in cooperation with IT specialist if there is a need to develop a new soft with UNDP support).


Core Competencies:

  • Demonstrated commitment to UNDP’s mission, vision and values;
  • Sensitivity and adaptability to cultural, gender, religion, race, nationality and age;
  • Highest standards of integrity, discretion and loyalty.

Functional Competencies:

  • Excellent communication skills (spoken, written and presentational);
  • Good interpersonal skills and ability to work in and with teams;
  • Ability to set priorities and manage time effectively.

Habilidades y experiencia requeridas


  • Master’s degree in Social Sciences, Law, Communication or Marketing (minimum qualification requirement: 10 points).


  • Minimum 3-year experience in designing or developing distance services system for public or private organizations (minimum qualification requirement: 3 years – 10 points; more than 3 years – additional 7 points ); 
  • Experience in providing services to public as an agent from government or private agencies (minimum qualification requirement: 5 points);
  • Experience of working with modern technologies related to distance services (minimum qualification requirement: 10 points – in private sector and additional 8 points in public sector);
  • Experience working as a consultant on development of distance services shall be an asset. 

Language Requirements:

  • Excellent English language skills;
  • Knowledge of Georgian language shall be an asset.


Individual consultants will be evaluated based on cumulative analysis method, against combination of technical and financial criteria. Maximum obtainable score is 100, out of which the total score for technical criteria equals to 70 and for financial criteria – to 30. Offerors not meeting any of minimum qualification requirements will be automatically disqualified. Only offerors obtaining minimum 35 points as a result of the desk review will be considered as qualified offerors and invited for the interview. Those offerors passing 70% threshold of maximum obtainable scores as a result of the technical evaluation (desk review and interview), i.e. obtain minimum 14 points, as a result of the interview will be shortlisted and requested to provide financial proposal.  

Financial Proposal: 

The financial proposal shall specify a total lump sum amount, and payment terms around specific and measurable (qualitative and quantitative) deliverables (i.e. whether payments fall in instalments or upon completion of the entire contract). Payments are based upon output, i.e. upon delivery of the services specified in the TOR.  In order to assist the requesting unit in the comparison of financial proposals, the financial proposal will include a breakdown of this lump sum amount. Maximum 30 points will be assigned to the lowest price offer. All other price offers will be scored using the formula (inverse proportion):  Financial score X = 30* the lowest price offer/suggested price offer. All envisaged travel costs must be included in the financial proposal as well.

El PNUD está comprometido con lograr la diversidad de su personal en términos de género, nacionalidad y cultura. Se alienta por igual a las personas que pertenecen a grupos minoritarios, a pueblos indígenas o que tienen alguna discapacidad a presentar su candidatura. Todas las solicitudes se tratarán con la mayor confidencialidad.

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