UN WOMEN Jobs - 80157- ICT Associate

ICT Associate

Publicado en nombre de

UN WOMEN

Localidad :

Istanbul, Turquía

Tipo de contrato :

Service Contract

Fecha de comienzo del contrato :

Fecha límite de postulación :

05-Aug-18 (Medianoche Nueva York, Estados Unidos)

Nivel de puesto :

SB-3

Duración del contrato inicial :

1 year initially with possibility of extension

Idiomas requeridos :

Inglés

Duración esperada del puesto :

El PNUD está comprometido con lograr la diversidad de su personal en términos de género, nacionalidad y cultura. Se alienta por igual a las personas que pertenecen a grupos minoritarios, a pueblos indígenas o que tienen alguna discapacidad a presentar su candidatura. Todas las solicitudes se tratarán con la mayor confidencialidad. UNDP no tolera la explotación y el abuso sexual, ningún tipo de acoso, incluido el acoso sexual, ni la discriminación. Por lo tanto, todos los candidatos seleccionados serán sometidos a una rigurosa verificación de referencias y antecedentes.

Antecedentes

UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.

Under the overall guidance of the Chief, Information and Communications Technology (ICT) and the direct supervision of the Operations Manager, the ICT Associate executes ICT services in the ECA Regional Office. RO implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The incumbent is responsible for review and advice on the use of new technologies that will enhance the RO productivity. The ICT Associate promotes a client-oriented approach.

Deberes y responsabilidades

1. Implement ICT strategies and new technologies in accordance with corporate information management and technology standards, guidelines and procedures

· Provide inputs to the development and review of internal ICT policies and procedures as required;

· Draft ICT annual work plan for the office;

· Provide IT support in the use of Atlas (UN WOMEN’s implementation of PeopleSoft ERP) functionality for improved business results and improved client services.

2. Ensure effective functioning of the Regional Office hardware and software

· Install, operate, and maintain all Regional Office hardware equipment;

· Provide advice on the acquisition of hardware supplies,

· Make routine repairs and change of hardware electronic components;

· Plan, install and maintain all communication systems including mobile and satellite phones;

· Install commercial and in-house developed software and related upgrades, anti-virus programmes;

· Maintain an up-to-date inventory of the software and hardware.

3. Ensure efficient networks administration

· Monitor the network connection on a daily basis to ensure stable and responsive network environment;

· Configure network printers and provide user access as required;

· Trouble-shoot and monitor network problems; respond to user needs and questions regarding network access;

· Maintain up-to-date parameters of information for the network clients and electronic mail;

· Implement backup and restoration procedures for local drives; maintain backup logs; organize off-site storage of backups;

· Maintain measures for business continuity and disaster recovery processes and procedures including backup and restoration of both server and local storage facilities;

· Manage Local Area Network (LAN) in accordance with UN Women requirements

4. Provide web management services

· Maintain the Regional Office web site and Intranet.

5. Provide administrative support regarding ICT issues

· Provide technical support in the procurement of new ICT equipment for the Regional Office, Country Offices and Programme Presences provide technical specifications and information on best options in both local and international markets, review quotations and bids;

· Maintain inventory and stock of supplies and spare parts in cooperation with the Procurement Unit;

· Provide ICT support to key events.

6. Provide technical support and advice to Regional Office, Country Office, and Programme Presence staff

· Diagnose, evaluate, and prioritize requests for assistance from staff in RO/COs/ Programme Presence offices experiencing problems with hardware, application software, operating systems, networking and other computer related issues;

· Liaise with ICT Associate in HQ for support and guidance;

· Meet all ICT on-boarding requirements for new staff.

7. Facilitate knowledge building and knowledge sharing in the Regional Office

· Identify and promote different systems and applications for optimal content management, knowledge management and sharing, information provision;

· Contribute to the organization of trainings for the RO staff on ICT issues;

· Synthesize lessons learned and best practices in ICT.

Key Performance Indicators:

· Well maintained and serviced hardware and software;

· Quality support and advice to clients;

· Timely web maintenance;

· Quality trainings and reference materials.

Competencias

Core Values:

Respect for Diversity
Integrity
Professionalism

Core Competencies:

Awareness and Sensitivity Regarding Gender Issues
Accountability
Creative Problem Solving
Effective Communication
Inclusive Collaboration
Stakeholder Engagement
Leading by Example

Functional Competencies

· Strong knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and virus protection systems;

· Strong PC hardware troubleshooting skills;

· Strong knowledge of video conferencing and telecommunication;

· Strong knowledge of database packages;

· Ability to review a variety of data, identify and adjust discrepancies;

· Ability to provide input to business processes re-engineering, elaboration and implementation of new systems.

Habilidades y experiencia requeridas

Education and certification:

· Secondary Education in a relevant field.

· University Degree in Computer Engineering, Network Engineering, Electronics Engineering or any other related field.

· Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Professional (MCP) asset.

Experience:

· Secondary Education with 6 years of relevant work experience in IT user support, network administration, maintenance of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/application

· Bachelor’s degree with 3 years of relevant work experience in IT user support, network administration, maintenance of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications

Previous experience with the following is an asset:

· Microsoft Windows Servers

· Windows based operating systems

· Apple OS and mobile phone platforms

· Microsoft Office applications

· SharePoint services

· Cisco routers and firewalls

· Open source applications

· Other commercial software

· VoIP applications

Language Requirements:

· Fluency in English and Turkish is required;

· Working knowledge of another official UN language is an asset.