Background

Duties and Responsibilities

• Develop and Manage workflow automation through web-based application with database management interfaces;
• Develop web pages to act as interfaces to a comprehensive database system that links all workflow information;
• Develop and maintain a dynamic and fast database to be used as a data store for all information of the country office automation;
• Develop a control panel for administration of the workflow system and add the ability to add/edit/delete any or all parts of the system;
• Post/update/format/organize content developed by all content managers for the intranet/extranet/UNDP website/UNDP projects/UN website(s);
• Constantly review site to ensure all parts are functioning properly and that links are current;
• Execute structural changes at direction of content managers and suggest ways to speed viewers' access to information;
• Communicate through the ICT Manager with the Communications Officer, Knowledge Manager, UN Coordination Officer, Regional Information Officer, other Country Offices and UNDP HQ on the best practices and design/content recommendations for the web sites and ensure adherence to the corporate design guidelines;
• Intranet structure should be under constant update in response to user needs and usage trends as shown by the statistics database;
• Maintain all electronic versions of photos and other images for use on the website and build and maintain an electronic photo library;
• Monitor visitors to site and provide routine summaries of which pages are seen most/least and by which people. Suggest ways to ensure that users are getting the information they need;
• Keep abreast of new technologies and design trends to ensure that the UNDP website is current and that all the website's capabilities can be exploited;
• Register the site with major search engines to ensure increased access to information seekers from around the world;
• Maintain Local Area Network functionality and ensures smooth operation of client access;
• Maintain local servers and client machines;
• Review checklists, logs and backup routines and recovery procedures;
• Go through backup and disaster recovery checklists and implement backup and disaster recovery plan;
• Implement and suggest ways to improve local centralized systems and user access machines;
• Provide timely user support to ensure business continuity at all times;
• Implement security policies pertaining to computer users and network access;
• Provide timely maintenance of communications equipment in the office;
• Provide training on policies and procedures on uses of ICT in the office;

Competencies

• Demonstrates commitment to UNDP’s mission, vision and values
• Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
• Shares knowledge and experience and provides helpful advice to others in the office
• Ability to develop systems for structuring, codifying and providing access to information and knowledge
• Ability to provide IT support services including IT hardware/ infrastructure support, other IT applications support, web design and maintenance
• Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate protection systems, knowledge of web design and ERP
• Ability to provide input to business processes re-engineering, elaboration and implementation of new systems
• Focuses on result for the client and responds positively to feedback
• Consistently approaches work with energy and a positive, constructive attitude
• Demonstrates openness to change and ability to manage complexity

Required Skills and Experience

• Secondary Education with specialized certification in Computer Science.  University Degree in Computer Science is desirable.
• 7 years of relevant experience  in Web Development, hardware/software maintenance as well as experience in telecommunications facilities;
• High proficiency in English and Arabic Languages with excellent drafting and communication skills.