UNDP Jobs - 31789- Knowledge Management - Teamworks (French) Consulta

Knowledge Management - Teamworks (French) Consultant

Location :

Homebased, required Africa/Europe timezone

Type of Contract :

Individual Contract

Starting Date :

27-Aug-2012

Application Deadline :

17-Aug-12 (Midnight New York, USA)

Post Level :

International Consultant

Duration of Initial Contract :

9 months

Languages Required :

French

Expected Duration of Assignment :

9 months

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Background

Proposal should be submitted at jobs.undp.org no later than Friday, 17 August 2012 by Close of Business (5.30pm).

Any request for clarification must be sent in writing or by standard electronic communication to Mr Johannes Schunter Johannes.schunter@undp.org who will respond on behalf of the Knowledge, Innovation and Capacity Group and will send written copies of the response, including an explanation of the query without identifying the source of inquiry, to all consultants. A written test may be required as part of the evaluation of applications.

Interested individual consultants must submit the following documents/information to demonstrate their qualifications:

Proposal:

Explaining why they are the most suitable for the work
Provide a brief methodology on how they will approach and conduct the work (if applicable)

Financial proposal:

Personal CV including past experience in similar projects and at least 3 references

Contracts based on daily fee

The financial proposal will specify the daily fee, travel expenses and per diems quoted in separate line items, and payments are made to the Individual Consultant based on the number of days worked.

Background:

The Bureau for Development Policy (BDP) provides the foundation for UNDP’s global substantive practices. BDP provides the tools, analysis and capacities that country offices need to make a real difference in UNDP’s practice areas. Accordingly, BDP is the corporate sponsor of Knowledge Management for UNDP and is responsible for ensuring that knowledge created at any level of the organisation will be made available to all staff to enhance organisational effectiveness. It does this through the Knowledge, Innovation and Capacity Group which as the business owner of the UNDP Knowledge Strategy 2009-2011 provides a corporate service delivering a core set of knowledge sharing solutions to the entire organization. All activities of the KICG will support the goals and outcomes established in UNDP’s Strategic Plan 2008-2011.

A core element of UNDP’s Knowledge Management work is “Teamworks”, a secure, web-based, globally-integrated knowledge sharing and social networking platform that will enable UNDP and external partners to leverage the collective knowledge of communities, individuals, programmes and projects in the most useful, cost-effective manner.

An easily navigable knowledge base for individuals, groups, programmes and projects, Teamworks ensures global distribution of quality-assured knowledge, while also giving users the capacity for contextualizing and sharing their knowledge, finding knowledge relevant to them and identifying and connecting with peers, advisors and experts wherever they are located.

In order to better service the West & Central Africa audience, Teamworks French interface is currently being developed. The consultant will play an editorial role, as well as developing and/or translating substantive site content as required, following good practices and systems established during previous migrations (ie Spanish).

Duties and Responsibilities

Under the guidance and supervision of the West & Central Africa Knowledge Management team leader, the KM Teamworks (French) Consultant will:

Support the KM Group’s support operation for its knowledge platform Teamworks.

Duties and Responsibilities:

Support (80%)

Provide global online consultation and support to users of the Teamworks platform as a support person, with a particular emphasis on Francophone users and the Europe/Africa time zone.
Handle client requests, and record feedback & feature suggestions/requests on a daily basis
Assist with Teamworks user management, creation of corporate spaces and correction/movement of misplaced content;
Act as focal point for clients in the Europe and Africa region regarding user ad-hoc troubleshooting;

Content development and translation (20%):

Translate and update KM and Teamworks related induction, outreach and support material from English into French;
Support the refinement and troubleshooting of the Teamworks French language interface;

Competencies

Core Competencies:

Demonstrates integrity by modeling the UN’s values and ethical standards
Advocates and promotes the vision, mission, and strategic goals of UNDP
Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
Treats all people fairly without favoritism
Demonstrates and promotes the values of UN/UNDP in actions and decisions and acts in accordance with the standard of conduct for international civil servants.
Shows willingness to work without bias with all persons regardless of gender, nationality, religion or culture.
Integrates himself/herself into the work unit, taking responsibility for own contribution to achieving team results.
Takes initiative and seeks opportunities to initiate action.
Proposes innovative ideas and new solutions to work.
Actively shares knowledge, information resources and experiences with peers.

Functional Competencies:

Knowledge Management

Proven strong experience in Knowledge Management and/or Organizational Learning.
Excellent understanding of Knowledge Management concepts, principles, tools and Methodologies.

Communication and advocacy:

Proven experience in organization-internal communication and advocacy tasks within an international organization;
Excellent English and French communication skills in face-to-face settings and in writing;
Ability to explain complex and abstract concepts in simple terms and adapt language and content to different target audiences.
Client-service attitude and sensitivity in communicating with clients.
Excellent interpersonal skills with a proven ability to work with cross-functional teams.

Technology:

Demonstrates strong IT skills.
Strong experience in using and advocating for web applications, knowledge platforms, Web 2.0 tools and content management systems.
Able to learn new technologies quickly. Demonstrated willingness to keep technical skills and knowledge up-to-date.
Strict attention to detail.
Ability to think logically and analytically in a problem-solving environment.

Operational Effectiveness:

Consistently approaches work with energy and a positive, constructive attitude.
Demonstrates openness to change and ability to manage complexities.
Ability to effectively manage logistics of events, trainings and small-scale projects.

Required Skills and Experience

Required Skills and Experience:

Education:

Advanced university degree in Development Studies, Social Sciences, Communications, Management, Knowledge Management, Organizational Development, or other related discipline.

Experience:

At least 5 years progressively responsible experience in the area of knowledge management, client support operations, communications or a similar discipline in an international development organization.
Extensive hands-on experience and knowledge of Web 2.0/Social Media.
Solid experience with Teamworks is a strong asset.

Language Requirements:

Fluency in English and French required, Fluency in Portuguese is an asset.