Jobs - 67275- 1590 - ICT Project Operations Manager

1590 - ICT Project Operations Manager

Location :

Belgrade, SERBIA

Type of Contract :

Service Contract

Starting Date :

01-Sep-2016

Application Deadline :

18-Jul-16 (Midnight New York, USA)

Post Level :

SB-4

Duration of Initial Contract :

12 months

Languages Required :

English

Expected Duration of Assignment :

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Background

In hierarchy of United Nations Office in Geneva, position is located in Information and Telecommunication Services Service, Service Delivery Section, Infrastructure and Projects Unit. Mandated to provide ICTS services to Geneva based UN entities.

Under the guidance of the Chief, Infrastructure and Projects Unit and direct supervision of Team Leader, the Project Operations Manager acts as an advisor to the Team Leader. Develops and tests assigned use cases while fixing reported bugs in supported Information systems.

This includes ICT and common services consistent with UN rules and regulations. The main role is to lead and coordinate projects development, ensuring smooth functioning of the ICT /programmes and project operations in UNOG, consistent services delivery and constant evaluation and readjustment of the operations to take into account changes in the operating environment as and when needed.

Duties and Responsibilities

As a member of the UNOG ICTS team, ensures that strategic direction of operations is focused on achievement of the following results:

Full compliance of operations with UN/UNDP rules, regulations and policies, implementation of the ICTS Vision and Ethical standards and project operational objectives, achievement of ICTS management targets and monitoring of achievement of results in terms of developed use cases, number of newly introduced bugs and known error software issues;
Establishment of collaborative arrangement with other team members, a Client relationship orientation for assigned projects;
Active participation in other ICTS/SDS processes like Change and Release management, Incident and Problem management following ITIL best practices;
Delivery of assigned project tasks under PRINCE2 project management methodology;
Knowledge building and sharing with regards to management and operations in the UNOG ICTS, organization operations staff trainings, synthesis of lessons learnt/best practices, and sound contributions to ICTS knowledge networks and communities of practice.

Ensures effective and accurate financial resources management and guidance of an Administrative Assistant and the Team Leader focusing on achievement of the following results:

Excellent complex problem solving skills in the enterprise scale systems. Especially in international organizations;
Proper management and accountability for the ITC project development activities. Monitor project progress and align activities in order to deliver without breaching deadlines at high quality;
Advanced experience in following technologies Java, javascript, Flex, Hibernate, Spring framework, Python, DB Engines MySql and/or MS SQL;
Advance knowledge of UML (Use Cases and software modeling)
Experience in software versioning and source control in large to medium software development distributed teams. Collaboration tools like Jira;
Strong knowledge of ITIL and PRINCE2.

Ensures forward-looking information and communication management and advice to UNOG Information and Communication Technology Services (ICTS) focusing on achievement of the following results:

Use of UMOJA ERP functionality for improved business results and improved client services;
Identification of opportunities and ways of converting business processes into web-based systems to address the issues of efficiency and full accountability; Maintenance of a secure, reliable infrastructure environment for ICT supported systems and adequate planning for disasters and recoveries;
Identification and promotion of different systems and applications for optimal content management, knowledge sharing, information provision and learning including UN Staff Medical Insurance, Conference management system, web-based office management system, etc.

Ensures strategic human resources management implementation of ICTS HR policies in the field focusing on achievement of the following results:

Compliance with UNDP human resources policies and strategies;
Advise ICTS HQ on optimal staffing of the office and projects;
Actively participate in recruitment processes in accordance with UN rules and regulations, appropriate use of different contractual modalities, contracts management, performing the function of HR Manager in ICTS HR system;
Establishment and maintenance of proper performance management and staff development systems within the Office. Implementation of the Universal Access strategy on learning ensuring access of staff to role appropriate learning activities.
Administratively manage and support other members of the team as per the UN rules and regulations.

Competencies

Functional Competencies:

Promoting Organizational Learning and Knowledge Sharing

Participates in the development of mechanisms, including identifying new approaches to promote individual and organizational learning and knowledge sharing using formal and informal methodologies.

Job Knowledge/Technical Expertise

Understands advanced aspects of primary area of specialization as well as the fundamental concepts of related disciplines (financial resources and human resources management, contract, asset and procurement, information and communication technology, general administration);
Continues to seek new and improved methods and systems for accomplishing the work of the team;
Keeps abreast of new technology developments in area of professional discipline and job knowledge and seeks to develop him/herself professionally;
Demonstrates comprehensive knowledge of information technology and applies it in work assignments;
Continually looking for ways to enhance performance in the office.

Design and Implementation of Information Management Systems

Makes recommendations regarding operation of systems within organizational units;
Identifies and recommends remedial measures to address problems in systems design or implementation;

Client Orientation

Anticipates client needs;
Demonstrates understanding of client’s perspective;
Solicits feedback on service provision and quality.

Core Competencies:

Building support and political acumen;
Building staff competence, creating an environment of creativity and innovation;
Building and promoting effective teams;
Creating and promoting enabling environment for open communication;
Creating an emotionally intelligent organization;
Managing conflict in the interests of ICTS & setting standards;
Sharing knowledge across the organization and building a culture of knowledge sharing and learning. Promoting learning and knowledge management/sharing is the responsibility of each staff member.;
Fair and transparent decision making; calculated risk-taking.

UNDP Certification programmes Prince2 and ITIL

Required Skills and Experience

Education:

Master’s Degree or equivalent in Computer Science, Mathematics or related field.

Experience:

5 years of relevant experience at the national or international level in providing software development services and/or managing development projects. Experience in the application and usage of computers and office software packages, experience in handling of web based management systems and ERP systems. Experience of accrual accounting, health insurance and IPSAS is highly desirable. Experience in event/conference management systems is desirable.

Language:

Fluency in English, both oral and written.

Application instructions:

Click on the button "Apply now".
Input your information in the appropriate Sections: personal information, language proficiency, education, resume and motivation. You can type in, or paste your short Resume into the last box.
Upon completion of the first page, please hit the tab "submit application" at the end of the page. On the next page, you will be asked to upload your Resume. Instead of uploading your Resume, please submit a fully completed and signed UNDP Personal History Form (P-11).
System will only allow one attachment. All docs (P11, academic qualifications/diploma) should be included as one attachment.
Without the completed and signed P11, your application may not be considered. The UNDP Personal History Form can be downloaded at this link: http://www.undp.org.rs/download/P11_SC_SSA.doc.

Note:

Short-listed candidates will be requested to provide, prior to the interview the proof of required academic credentials (for external applicants).

Special consideration:

As this position is under Service Contract modality, only applicants with Serbian nationality or valid working permit in Serbia will be considered for the vacancy.