Background

• A fundamental government responsibility is providing information and services aimed at improving the social and economic welfare of its citizens. During the first phase of the A2I project, fundamental progress has been made in improving access to public services. However, it is critical to expand the breadth and width of such simplified services and improve the service delivery model to counter the impact of widespread outdated manual processes, resistance to change by civil service staff and a lack of transparency that still frustrates citizens in their attempts to avail of government information and services.
• The objective of the project is to increase transparency, improve governance, and reduce the time, difficulty and costs of obtaining government services for under-served communities of Bangladesh. This is to be achieved by the following 4 components of the project:
• Component 1: Strengthening existing e-services and launching a second generation of integrated, inter-operable e-government applications; (e-Service)
• Component 2: Sensitizing government officials, training for service providers and expanding digital literacy among the general public; (Capacity and Awareness)
• Component 3: Forging strong policy and strategy links to ensure implementation of needed legal and regulatory changes in support of the project; (Enabling Environment) and
• Component 4: Promoting innovation in the delivery of e-services. (Innovation)

The project is funded by the Government of Bangladesh, UNDP and other development partners, and is implemented by ICT Department and Cabinet Division.

‘Access to Information II is looking to recruit National Consultant MIS Support to e-file Implementation for 220 working days over 11 months, who will support in proper implementation and efficient management of e-nothi, National portal in different levels of the government along with other m/e-services.

Objectives:

The overall objective of the assignment will be the following:

• Support to develop implementation methodology and plan for implementing e-services including e-nothi and National Portal.
• Co-ordination  with the relevant government agencies to provide support for the implementation of e-file, portal and relevant e-services.
• Establishing regular and sustainable monitoring mechanism for e-services.
• Support in developing a mechanism for including all filed level govt. office with Ministries and Directorates along with their all subordinate offices into National Porta, e-nothi system and ensure implementation in full swing
• Support to develop training and workshop plan regarding sensitization/ motivation of all filed level govt. office with Ministries /Directorates and their subordinate offices for the efficient management of e-services.

Duties and Responsibilities

e-nothi system of Bangladesh has included 3500 government offices so far across the country and this is a combination of Upazila to Ministry level offices.

National portal of Bangladesh has included 40000 government offices so far across the country and this is a combination of Upazila, Union to Ministry level offices.

It’s a huge challenge to provide technical/ non-technical support on regular basis for proper materialization of the system . To do that continuation of persuasion and monitoring is required. a2i has to provide continuous support/ suggestion for implementation to run the system smoothly. Furthermore, to make e-file system more user friendly and efficient, we need to receive feedback from all walk of users. To cover the whole country a2i need to assign some dedicate individuals who will engine in following activities related-file:

• Develop implementation methodology and plan for implementing e-nothi, National portal at both Ministries-Directorates and their subordinate offices.
• Establishing regular and sustainable support mechanism for implementing e-nothi and National portal.
• Support in designing related policy guidelines and legal basis.
• Coordinate with relevant government agencies to provide assistance for EUT,   ToT and RT(Refreshers’ Training) and provide necessary implementation support.
• Function as an effective team member of e-Service component of the project.
• Any relevant tasks to be assigned by the National Project Director or Project        Director.
• Assist in portal, e-filing system development, enhancement and maintenance.
• Perform R&D tasks to explore new effective features can be included into the system.
• Database configuration and staging data population at testing, training and pre-production servers and required checking.
• Assist in pre-production to go-live.
• Assist Senior Software Engineer in database management, vendor management and co-ordination with data center.
• Assist implementation team during roll-out period.
• Maintain version control and issue tracker in change management.
• Error log management in troubleshooting.
• Providing technical knowledge to the implementation team members.
• Providing support, including procedural documentation and relevant reports.
• Develops software solutions, conferring with users, data usage, and work processes, investigating problem areas, following the software development lifecycle.

Please specify the deliverables and describe works in the scope of the works.

Supervision and Performance Evaluation.

The National Consultant MIS Support to e-file Implementation will be working in the e-service team with the Director (e-service) of Access to Information – II Project.

Timeframe and deadlines:

The assignment will be for 220 days over 11 months.

Reports:

The activities done by the incumbent will be regularly monitored by the Domain Specialist of Access to Information-II Project. The incumbent will be paid on deliverables basis.

Competencies

Corporate Competencies:

• Demonstrates commitment to UNDP’s mission, vision and values.
• Knowledge in working with governance issues will be get advantages.
• Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
• Familiar with and shares the vision of human development as laid out in the flagship HDR series

Functional Competencies

• Encourages Knowledge Sharing and Learning
• Disseminates specialized knowledge and experience
• Actively works towards continuing personal learning and development in one or more Practice Areas, acts on learning plan and applies newly acquired skills

Development and Operational Effectiveness

• Able to perform a variety of standard specialized and non-specialized tasks and work processes that are fully documented, researched, recorded and reported
• Able to review a variety of data, identify and adjust discrepancies, identify and resolve operational problems
• Able to perform work of confidential nature and handle a large volume of work
• Has good knowledge of financial rules and regulations.
• Able to provide input to business processes re-engineering, implementation of new system.

Required Skills and Experience

Academic Qualifications:

• Bachelor’s in Engineering in Computer Science & Engineering/Computer Science/Information Systems/ IT or Masters in any discipline with 01 years Diploma in ICT Subject.

 Years of experience:

• At least 5 years working experience
• Minimum 2 years’ experience in ICT.
• AT least 3 year experience in Software Support service, Helpdesk/Call Centre or in CRM Operation for IT Solution

Evaluation of the Candidates:

Individual consultants will be evaluated based on the following methodology.

Cumulative analysis-

The award of the contract will be made to the individual consultant up on Cumulative Analysis/evaluation and determined as:

• Responsive/compliant/acceptable; and
• Having received the highest score out of a pre-determined set of weighted technical and financial criteria specific to the solicitation;
• Technical Criteria weight; 70 marks.Only candidates obtaining a minimum 49% mark in technical evaluation will be considered eligible for financial evaluation.

Technical Evaluation Criteria (Total 70 marks):

Financial Evaluation (Total 30 marks)

All technical qualified proposals will be scored out 30 based on the formula provided below.

The maximum points (30) will be assigned to the lowest financial proposal. All other proposals received points according to the following formula:

p = y (µ/z)

Where:

• p = points for the financial proposal being evaluated;
• y = maximum number of points for the financial proposal;
• µ = price of the lowest priced proposal;
• z = price of the proposal being evaluated.

Financial Milestone:

DOCUMENTS TO BE INCLUDED WHEN SUBMITTING THE PROPOSALS

Interested individual consultants must submit the following documents/information to demonstrate their qualifications. Proposers who shall not submit below mentioned documents will not be considered for further evaluation.

1. Duly accomplished Letter of Confirmation of Interest and Availability using the template provided by UNDP;
2. Personal CV or P11, indicating all past experience from similar projects, as well as the contact details (email and telephone number) of the Candidate and at least three (3) professional references; P11 can be downloaded from the link below: http://www.bd.undp.org/content/bangladesh/en/home/operations/jobs/ 
3. Financial Proposal: Financial Proposal has to be submitted through a standard interest and availability template which can be downloaded from the link below:

 http://www.bd.undp.org/content/dam/bangladesh/docs/Jobs/Interest%20and%20Submission%20of%20Financial%20Proposal-Template%20for%20Confirmation.docx

Please combine all your documents into one (1) single PDF document as the system only allows to upload maximum one document.

Travel

All envisaged travel costs must be included in the financial proposal. This includes all travel to join duty station/repatriation travel. In general, UNDP should not accept travel costs exceeding those of an economy class ticket. Should the IC wish to travel on a higher class he/she should do so using their own resources.

In the case of unforeseeable travel, payment of travel costs including tickets, lodging and terminal expenses should be agreed upon, between the respective business unit and Individual Consultant, prior to travel and will be reimbursed.