Background

A fundamental government responsibility is providing information and services aimed at improving the social and economic welfare of its citizens. During the first phase of the Access to Information (A2I) Project, fundamental progress was made in improving access to public services through electronic means. However, it is critical to expand the breadth and width of such simplified services and improve the service delivery model to counter the impact of widespread outdated manual processes, resistance to change by civil service staff and a lack of transparency that still frustrates citizens in their attempts to avail of government information and services.

The objective of the 2nd phase of the project is to increase transparency, improve governance, and reduce the time, difficulty and costs of obtaining government services for under-served communities of Bangladesh. This is to be achieved by the following five components of the project:

Component 1: Underserved communities have easy access to simplified public administrative services through electronic means.

Component 2: Civil servants and service providers and citizens are aware and capable of facilitating easy access to transparent and responsive services.

Component 3: Enabling legal and policy framework and partnership are in place to facilitate responsive and transparent service delivery.

Component 4: Institutional and incentive frameworks are in place to promote e-service delivery mechanism.

Component 5: Establishing linkages with public and private sectors and creating awareness among citizens.

Access to Information Programme –II is looking to recruit National Consultant for Capacity Development who will closely work with Director, Capacity Development Team to develop different training manuals; organize innovation training for innovators, resource pool and innovation teams; promote grassroots and social innovations; provide technical supports for e-Learning system and maintain database with yearly progress reports.

The project is funded by the Government of Bangladesh, UNDP and other development partners, and is implemented by Cabinet Division and ICT Division.

Objectives:

The overall objective of the assignment will be the following:

To contribute in achieving the project goals by developing capacity of government officials at all level i.e. Ministry/Divisions, Directorates, Field Administration, Innovation Teams, a2i resource pool members, training institutes etc. in the area of public service innovation through ensuring coordination, implementation and management of different capacity building initiatives.

Duties and Responsibilities

• Design and plan of capacity building activities for government officials, resource pool members & other related stakeholders
  • Meeting with Ministry/Divisions, Directorates, Districts to assess the capacity needs
  • Prepare a training/workshop calendar round the year
  • Develop training/workshop manuals as need based.
• Organize training/workshop for government officers, innovation teams and private sector officials included
  • Meeting with Ministry/Directorate/District focal persons in order to ensure participants, budget, venue, logistics and other required things
  • Finalize and ensure the participation of facilitators and innovation teams
  • Coordinate & facilitate different training programs as & when needed.
• Maintain proper documentation of capacity building activities
  • Keep recording of all activities related to capacity building and prepare the database
  • Ensure regular update of a2i Innovation Newsletter including content development
  • Ensure follow-up of innovation pilots implementation following innovation action plans
  • Ensure documentation of list and effective use of resource pool, list of innovation ideas, innovation team yearly action plan etc.
• Follow-up of implementation progress of innovation activities in the field level following innovation action plan
  • Provide different tools/format to innovators and innovation teams to keep track records of their implementation progress including cascading
  • Collect and disseminate the cascading reports at different level
  • Contact with all innovators and innovation teams to record their progress and provide supports accordingly
• Introduce e-Learning courses in public training institutes
  • Identify the possible training institutes and courses as well for e-Learning
  • Support to the training institutes to build the capacity of faculty members of training institutes
  • Selection of courses where e-Learning module would developed
  • Supports to develop contents for e-Learning and integrate with Muktaapath

 Please specify the deliverables and describe works in the scope of the works.

Supervision and Performance Evaluation.

The National Consultant for Capacity Development will be working with the Director (Capacity Development Team) of Access to Information – II Project.

Timeframe and deadlines:

The assignment will be for 220 working days over 11 months.

Reports:

The activities done by the incumbent will be regularly monitored by the Director (Capacity Development Team) of Access to Information-II Project. The incumbent will be paid on deliverables basis.

Competencies

Corporate Competencies:

• The incumbent will be dealing with Government officials at Ministry, Department, District and Upazila level.
• The incumbent will be dealing with Government officials of Ministry/Divisions, Directorates, Divisions, District and Upazila level.
• Demonstrates integrity by modelling the UN’s values and ethical standards
• Promotes the vision, mission, and strategic goals of UNDP
• Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
• Treats all people fairly without favouritism

Functional Competencies

• Encourages Knowledge Sharing and Learning
• Disseminates specialized knowledge and experience
• Actively works towards continuing personal learning and development in one or more Practice Areas, acts on learning plan and applies newly acquired skills

Development and Operational Effectiveness

• Ability to lead strategic planning, results-based management and reporting
• Ability to lead formulation and monitoring of e-service development projects

Leadership and Self-Management

• Builds strong relationships with clients, focuses on impact and result for the client and responds positively to feedback
• Consistently approaches work with energy and a positive, constructive attitude
• Demonstrates good oral and written communication skills
• Demonstrates openness to change and ability to manage complexities
• Leads teams effectively and shows mentoring as well as conflict resolution skills
• Demonstrates strong oral and written communication skills
• Remains calm, in control and good humoured even under pressure

Knowledge Management and Learning

• Promotes knowledge management in the project and a learning environment in the office through leadership and personal example
• Actively works towards continuing personal learning and development in one or more Practice Areas, acts on learning plan and applies newly acquired skills

Required Skills and Experience

Academic Qualifications:

• Graduation in any discipline

Years of experience:

• Minimum 8 years’ working experience in capacity development, leadership development and partnership management.
• Hands on experience in dealing with capacity building challenges with government officials

Evaluation of the Candidates:

Individual consultants will be evaluated based on the following methodology.

Cumulative analysis-

The award of the contract will be made to the individual consultant up on Cumulative Analysis/evaluation and determined as:

• Responsive/compliant/acceptable; and
• Having received the highest score out of a pre-determined set of weighted technical and financial criteria specific to the solicitation;
• Technical Criteria weight; 70 marks.Only candidates obtaining a minimum 49% mark in technical evaluation will be considered eligible for financial evaluation.

Technical Evaluation Criteria (Total 70 marks):

Financial Evaluation (Total 30 marks)

All technical qualified proposals will be scored out 30 based on the formula provided below.

The maximum points (30) will be assigned to the lowest financial proposal. All other proposals received points according to the following formula:

p = y (µ/z)

Where:

• p = points for the financial proposal being evaluated;
• y = maximum number of points for the financial proposal;
• µ = price of the lowest priced proposal;
• z = price of the proposal being evaluated.

Financial Milestone:

DOCUMENTS TO BE INCLUDED WHEN SUBMITTING THE PROPOSALS

Interested individual consultants must submit the following documents/information to demonstrate their qualifications. Proposers who shall not submit below mentioned documents will not be considered for further evaluation.

1. Duly accomplished Letter of Confirmation of Interest and Availability using the template provided by UNDP;
2. Personal CV or P11, indicating all past experience from similar projects, as well as the contact details (email and telephone number) of the Candidate and at least three (3) professional references; P11 can be downloaded from the link below: http://www.bd.undp.org/content/bangladesh/en/home/operations/jobs/ 
3. Financial Proposal: Financial Proposal has to be submitted through a standard interest and availability template which can be downloaded from the link below:

 http://www.bd.undp.org/content/dam/bangladesh/docs/Jobs/Interest%20and%20Submission%20of%20Financial%20Proposal-Template%20for%20Confirmation.docx

Please combine all your documents into one (1) single PDF document as the system only allows to upload maximum one document.

Travel

All envisaged travel costs must be included in the financial proposal. This includes all travel to join duty station/repatriation travel. In general, UNDP should not accept travel costs exceeding those of an economy class ticket. Should the IC wish to travel on a higher class he/she should do so using their own resources.

In the case of unforeseeable travel, payment of travel costs including tickets, lodging and terminal expenses should be agreed upon, between the respective business unit and Individual Consultant, prior to travel and will be reimbursed.