Jobs - 89438- 89438 - UNODC Information Communication Technology

89438 - UNODC Information Communication Technology (ICT) Support Associate (Part time 80%) SC 6 (For Indonesian Nationality Only)

Location :

Jakarta, INDONESIA

Type of Contract :

Service Contract

Starting Date :

Application Deadline :

13-Jan-20 (Midnight New York, USA)

Post Level :

SC-6

Duration of Initial Contract :

12 months with possibility of extension

Languages Required :

English

Expected Duration of Assignment :

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Background

This is a position with the United Nations Office on Drugs and Crime Programme Office in Indonesia (POIDN). Under the overall guidance of the National Programme Officer HIV/ AIDS, the ICT Support Associate provides ICT services, implements ICT management systems and strategies, provides technical support to users of information management tools and technology infrastructure for implementation of Indonesia Country Programme. The Support Associate will render all assistance necessary to sub-programme 1 and sub-programme 4 in the planning, implementation and delivery of the ICT based activities. She/ He will ensure that the ICT related activities are planned to produce the results specified in the project document and sub-programme to the required standards of quality and within the specified time and cost.

The ICT Support Associate works in close collaboration with the National Programme Coordinators and Officers of sub-programme 1 and sub-programme 4 in resolving and supporting complex ICT-related issues, collaborates with government counterparts at national and provincial level on the maintenance of database system, e-learning system and ICT related work.

Duties and Responsibilities

Summary of Key Functions:

Implementation of strategies and introduction/implementation including delivery of ICT based activities.
Effective functioning of the CO hardware and software packages specifically for the database management system of drug treatment providers and the prison health information system under sub-programme 4.
Support to networks administration and provision of web management services including facilitation of knowledge building and knowledge sharing.
Provision of administrative support as required under sub-programme 1 and sub-programme 4
Support the implementation of UNODC’s e-learning database system and establishment of computer network under sub-programme 1.

1. Ensures implementation of strategies and introduction/implementation including delivery of ICT based activities:

Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment implemented under sub-programme 1 and sub-programme 4.
Participation in development and implementation of ICT Standard Operating Procedures for activities under sub-programme 1 and sub-programme 4.

2. Effective functioning of the CO hardware and software packages specifically for the database management system of drug treatment providers and the prison health information system under sub-programme 4:

Be a voice in the strategic planing phase of the development of database systems
Review project designs and contributes ideas for efficiency cost
Diagnosing and solving system, hardware or softaware faults
Implementing and managing security or integrity and backup procedures
Scheduling regularly system upgrades
Providing user training, troubleshooting support and feedback
Testing and modifying systems to ensure they operate relabily
Designing maintenance procedures and putting them into operation
Track and directly report project status updates to supervisor
Organise, file, and maintain all project documents

3. Support to networks administration and provision of web management services including facilitation of knowledge building and knowledge sharing:

Monitoring of the network connection on a daily basis to ensure a stable and responsive network environment of database management system and UNODC’s e-learning center.
Trouble-shooting and monitoring of network problems. Ensure that the database management system and e-learning network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks.
Response to user needs and questions regarding network access.
Maintenance and implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Organization of off-site storage of backups of both server and local storage facilities.

4. Provision of administrative support as required under sub-programme 1 and sub-programme 4:

Support to the maintenance of the database and e-learning centre at designated location around programme’s location;
Trouble-shooting and monitoring of system upon request and preparation of bills for cost recovery for the service provided.
Provision of advice on and assistance in procurement of new ICT equipment for sub-programme 1 and sub-programme 4, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids.
Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Administration and Procurement Teams.
Provision of ICT support to key events.
Maintenance of an up-to-date inventory of the software, hardware and prevailing on-line application in programme’s location.
Participation in the organization of ICT related training for counterparts;
Synthesis of lessons learned and best practices in ICT.
Sound contributions to knowledge networks and communities of practice

5. Support the implementation of UNODC’s e-learning database system and establishment of computer network under sub-programme 1.

Support on the establishment of UNODC e-learning centres;
Support in the establishment of computer network for the establishment of interdiction dedicated unit office in programme’s area;
Provide IT-support to the organisation of e-learning workshops at UNODC e-learning centres;
Deliver tutorial presentations on the use of UNODC’s e-learning knowledge management system;
Conduct regular maintenance checks of UNODC’s e-learning servers;
Conduct regular updates of UNODC e-learning knowledge management system training modules.

Competencies

Core Competencies:

Demonstrating/safeguarding ethics and integrity
Demonstrate corporate knowledge and sound judgment
Self-development, initiative-taking
Acting as a team player and facilitating team work
Facilitating and encouraging open communication in the team, communicating effectively
Creating synergies through self-control
Managing conflict
Learning and sharing knowledge and encourage the learning of others. Promoting learning and knowledge management/sharing is the responsibility of each staff member.
Informed and transparent decision making

Functional Competencies:

Promoting Organizational Change and Development

Demonstrates ability to identify problems and proposes solutions

Design and Implementation of Management Systems

Uses information/databases/other management systems

Promoting Accountability and Results-Based Management

Gathers and disseminates information on best practice in accountability and results-based management systems

Job Knowledge/Technical Expertise

Understands the main processes and methods of work regarding to the position
Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks
Identifies new and better approaches to work processes and incorporates same in own work
Strives to keep job knowledge up-to-date through self-directed study and other means of learning
Demonstrates good knowledge of information technology and applies it in work assignments
Demonstrates in-depth understanding and knowledge of the current guidelines and project management tools, and utilizes these regularly in work assignments

Client Orientation

Reports to internal and external clients in a timely and appropriate fashion
Organizes and prioritizes work schedule to meet client needs and deadlines
Establishes, builds and sustains effective relationships within the work unit and with internal and external clients
Responds to client needs promptly

Building Strategic Partnerships

Analyzes general information and selects materials in support of partnership building initiatives
Tracks and reports on mobilized resources

Required Skills and Experience

Education:

Diploma 3 and Bachelor Degree in Computer Science with Relevant certifications in hardware and software management

Experience:

Diploma 3 with 6 years or Bachelor Degree with 4 years of relevant working experience, including network administration, management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications.

Language Requirements:

Fluency in written and spoken English is an absolute necessity;
Fluency in written and spoken Bahasa Indonesia is required.

Other Requirements:

Must have a substantial knowledge of all interrelated information technology areas. A good understanding of existing and emerging mainframe related software technologies and the capacity to relate those technological opportunities to the agencies and clients needs are important requirements of this position.
Good management skills required to undertake strategic and operational planning
This position required only 80% of time commitment to the organization
Has ability to provide IT support services including IT hardware/ infrastructure support, ERP support, other IT applications support, web design and maintenance
Has good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, knowledge of web design, knowledge of Microsoft Windows network administration, ERP
Experience in handling of web based management systems

APPLICANT MUST COMPLETE P11 FORM AND SUBMIT AS PART OF THEIR APPLICATION. Click here to download the form: - http://bit.ly/P11system

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. Female candidates are strongly encouraged to apply. All applications will be treated with the strictest confidence.

UNDP Indonesia reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP Indonesia at the same grade level and with similar job description, experience and education requirements.