UNDP “Improved Public Service Delivery and Enhanced Governance in Rural Uzbekistan” project aims to enhance the capacity of government agencies for improved public service delivery by expanding accessibility to public services, integrating service delivery systems and decentralizing their access; as well as by enabling the necessary mechanisms to support these changes and ensuring their sustainability.

By improving delivery of public services, the project will contribute to improving the quality of life of vulnerable sectors of the population in rural areas - such as women, youth and children, the elderly, and people with disabilities – by enhancing their access to public services and by increasing the quality of service delivery. This project also aims to strengthen citizen participation through a variety of outreach and social accountability mechanisms that enhance people’s voice in decision-making processes and increase their access to information; effectively increasing the transparency of Uzbekistan’s local governance system.

The project objectives are congruent with government policy demands in designing and implementing initiatives that would foster institutional effectiveness, transparency and participation and change management. Thus, project objectives are clearly linked with the country’s reform aspirations and strategies.

The project has organized the functional review of:

1) khokimiyats;

2) preschool education departments;

3) drinking water supply departments (Suvoqava) in five pilot districts. Some proposals resulting from the functional analysis of khokimiyats were discussed during a meeting at the Ministry of Economic Development and Poverty Reduction and were integrated in the draft Government resolution on new structure of district khokimiyats. An article about the functional analysis of khokimiyats was published in the magazine “Economic review”.

The FR of other institutions (back offices) continues. The Public Services Agency, the Cadaster Agency under the Tax Committee and the Ministry of Construction have been selected as target institutions for the on-going FR.

The International Consultant on will provide strategic guidance on implementation of all the project initiatives related to the capacity building activities of government officials in FR initiatives and knowledge transfer in public services delivery in Uzbekistan.

Summary of key functions:

• Transfer of knowledge and advance experience on FR to project partners and beneficiaries.
• Strategic guidance and technical advice on implementation of Capacity Building of government officials for FR initiatives and BPR tool.

Activities/Tasks:

1. Knowledge and experience transfer.

• Conduct an assessment regarding FR capacity building needs of the PSA, back-office organizations and central and local government in Uzbekistan and discuss on webinars.
• Review and analyze the national and project FR experience for the efficient implementation of FR.
• Review and bring the most relevant international experience with at least 5 countries (at least 3 EU and 2 worldwide) to ensure the efficient implementation of FR.
• Develop a manual on FR for ministries and agencies; and for khokimiyats and Councils of people’s deputies (Kengashes) for the optimization of the functions and structure.
• Facilitate the national, regional, and international transfer of know-how and experiences in the area of implementation of FR mechanisms.
• Prepare TOR and facilitate of organization of a study tour to EU countries, during which central and local government participants will learn leading FR practices with link to BPR cases and recommend the locations to visit.
• Develop an online training course (one online course consists from at least 5 modules, for approximately 5 weeks) for central and local government officials on FR. The course will be presented on the
  e-learning system and will include the educational content (goal, syllabus, video and audio materials, presentations, case studies, practical exercises, etc), the intermediate and final tests, and the certificate of completion.
• Advise the government in designing systems for expanding experiences, lessons learned and know-how implementation of FR and BPR initiatives.
• Conduct a 3-days in person trainings on FR for PSA and back-office organizations (ministries and agencies).
• Conduct a 3-days in person trainings on FR for local government officials (khokimiyats and Kengashes).
• Present the results and key findings to Project team, stakeholders, and national partners.

1. Strategic guidance and technical advice on implementation of FR tool.

• Provide policy and programming advice to the Project team, as well as national counterparts upon request) regarding effective capacity building of central and local government officials in FR for better implementation of functions and optimization of structure.
• Prepare and present international best practice cases in the use of FR and BPR.
• Provide advice on innovative FR and BPR tools applicable in Uzbekistan.
• Prepare a Concept note and facilitate of organization of certified training course on FR of well-known international companies) for representatives of national partners - ministries and agencies; khokimiyats and Councils of people’s deputies (Kengashes).
• Prepare a report with recommendations to the government for scaling up the FR model to improve the functions and organizational structure.
• Other tasks and requests regarding FR and BPR for the IPSD project team and national partners.

• Excellent analytical and interpersonal skills including oral and written communication;
• Strong research, data analysis and reporting skills;
• Solid knowledge of modern business processes modeling notations;
• Demonstrated programme management skills including results-based orientation, preparation of work plans, monitoring and evaluation and leading cross-cultural teams;
• Previous experience working in transition environments would be an advantage;
• Previous experience in performing a similar role in UNDP would be an advantage.

Education:

Master's Degree in Management, Political Science, Public Administration, International Relations, IT, Economics, Social Sciences, Administration, Law or related fields.

Experience:

• At least overall 5 years of relevant professional experience performing a similar technical assistance role on FR in government and private companies.
• Experience of working at the government and international organizations.
• Experience of development manual/guide or instructions (at least 2).  
• Experience with training (at least 3) and development in challenging and transitional environments.

Language requirements:

Fluency in written and spoken English. Knowledge of Russian would be an advantage.

Others: 

• Excellent analytical and interpersonal skills including oral and written communication;
• Strong research, data analysis and reporting skills;
• Solid knowledge of modern business processes modeling notations;
• Demonstrated programme management skills including results-based orientation, preparation of work plans, monitoring and evaluation and leading cross-cultural teams;
• Previous experience working in transition environments would be an advantage;
• Previous experience in performing a similar role in UNDP would be an advantage.

Application Process:

Interested candidates need to apply online at www.jobs.undp.org and upload requested documents in Part 4 of Procurement Notice no later than end of November 10, 2021 (New York time). Please combine all your documents into one (1) single PDF document as the system only allows to upload maximum one document. Your on-line applications submission will be acknowledged to your email address provided in application. If you do not receive an e-mail acknowledgement within 24 hours of submission, your application may not have been received. In such cases, please resubmit the application, if necessary.

Link to application at the UNDP Job Site – https://jobs.undp.org/cj_view_job.cfm?cur_job_id=102713 

(cut and paste into browser address bar if the link does not work).

Your on-line applications submission will be acknowledged to your email address provided in application. If you do not receive an e-mail acknowledgement within 24 hours of submission, your application may not have been received. In such cases, please resubmit the application, if necessary.

You can review detailed Procurement Notice, Terms of Reference and download templates from the UNDP Procurement Notices Site following the link http://procurement-notices.undp.org/view_notice.cfm?notice_id=84699 . (cut and paste into browser address bar if the link does not work).

Application submitted via email, incomplete applications or received after the closing date (November 10, 2021) may not be given consideration.

For more detailed information about UNDP Uzbekistan please visit our website at www.uz.undp.org UNDP is an equal opportunity employer. Qualified female candidates, people with disabilities, and minorities are highly encouraged to apply. UNDP Balance in Manage Policy promotes achievement of gender balance among its staff at all levels.

Requests for clarification must be sent in writing to pu.uz@undp.org, ensuring that the reference number above is included in the subject line. UNDP shall endeavor to provide such responses to clarifications in an expeditious manner, but any delay in such response shall not cause an obligation on the part of UNDP to extend the submission date of the Proposals, unless UNDP deems that such an extension is justified and necessary.