ICT Specialist - Cloud Services - IPSA10 - Office-based

Location : Copenhagen, DENMARK
Application Deadline :04-Jul-22 (Midnight New York, USA)
Time left :8d 10h 14m
Type of Contract :IPSA (Regular)
Post Level :IPSA-10
Languages Required :
Duration of Initial Contract :12 months
Expected Duration of Assignment :12 months

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.


Instructions to Applicants: Click on the "Apply now" button. Input your information in the appropriate Sections: personal information, language proficiency, education, resume and motivation. Upon completion of the first page, please hit "submit application" tab at the end of the page. Please ensure that CV or P11 and the Cover letter are combined in one file.

The following documents shall be required from the applicants:

Personal CV or P11, indicating all past positions held and their main underlying functions, their durations (month/year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references of previous supervisors. References may also include peers.

A cover letter (maximum length: 1 page) indicating why the candidate considers him-/herself to be suitable for the position.

Managers may ask (ad hoc) for any other materials relevant to pre-assessing the relevance of their experience, such as reports, presentations, publications, campaigns or other materials.


Office/Unit/Project Description

The United Nations Development Programme (UNDP) Office of Information Technology and Management (ITM) is the organization’s primary provider of high-quality products of ICT systems and Green Energy services to a global network of 155+ country offices and UNDP partners worldwide.

The mission of ITM is to develop modern-age Smart Facilities which guarantees efficient, innovative and sustainable of technologies for UN facilities, and consistency with Sustainable Development Goals (SDGs). We are committed to offer a framework of best practices, and to deliver simple-to-use, and standards-based support tools, to allow innovation to flourish throughout the organization.

Our primary motivations are to accompany the transition to greener technologies and to increase connectivity in challenging locations, in order to leave no one behind. More particularly, we are actively participating to Covid-19 Crisis Response, as Covid-19 has increased the need for digital collaboration and connectivity. On a more practical level, we do this to maintain organizational productivity using technology, improve stakeholders well-being, optimize financial efficiency, and serve as a showcase for development at local level.

Under the overall guidance of the Cloud Infrastructure Services unit manager, Cloud Services specialist is to provide technical support for Cloud-based services for the UNDP business units. The incumbent is required to follow UNDP standard operating procedures for information technology service deliveries.


Institutional Arrangement

The Cloud Services Specialist will report to the Cloud Infrastructure Services unit manager

Duties and Responsibilities

Scope of Work

The ICT Specialist/Cloud Services must possess an exceptional business and technical skills and have a background or sufficient experience in designing, implementing and supporting Mobile Device Management or similar services and applications. The incumbent acts as a primary technical focal point for:

Cloud Platform and Service Administration

  • Manage and provide support for Mobile Device Management solution, as well as enhance and improve the service
  • Manage and provide support for Secure Print Release solution
  • Implement and provide support for other Cloud-based solutions and services to address UNDP needs
  • Use of Microsoft Azure, Amazon AWS and/or Google Cloud platforms
  • Perform other tasks as assigned

Technical Assistance and guidance

  • Provides assistance and guidance on the MDM solution
  • Provides assistance and guidance on the Secure Print Release solution
  • Provides assistance and guidance on other solutions as assigned

Knowledge Building and Sharing

  • Identify the need, prepare and conduct training on services provided by Cloud Infrastructure Service unit
  • Prepare, publish and maintain knowledge base for services provided by Cloud Infrastructure Services team




Achieve Results:

LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work

Think Innovatively:

LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking

Learn Continuously:

LEVEL 2: Go outside comfort zone, learn from others and support their learning

Adapt with Agility:

LEVEL 2: Adapt processes/approaches to new situations, involve others in change process

Act with Determination:

LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously

Engage and Partner:

LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships

Enable Diversity and Inclusion:

LEVEL 2: Facilitate conversations to bridge differences, considers in decision making

People Management (Insert below standard sentence if the position has direct reports.)

UNDP People Management Competencies can be found in the dedicated site.

Cross-Functional & Technical competencies (insert up to 7 competencies)

Thematic Area



Digital and Innovation


Ability to design, run and manage tests to evaluate ideas, solutions, or interventions to address development challenges, observe and learn about (system-wide) effects and implications.

Selecting appropriate experimentation methods, tools to fit with specific learning purposes (probe, trail & error, validate), conditions and constraints; being able to assess their potential risks, trade-offs and ethical ramifications.

Ability to turn test results into recommendations, document and present them in compelling ways to inform further improvements, iterative development cycles, planning and decision making.

Digital & Innovation


Ability to make ideas tangible, at low costs early in the innovation process, to test and improve them through iteration.

Using a "build first" approach, using visualizing ideas and making things as a way of thinking.

Ability to define what fidelity level is required for a test, define prototyping goals, or a hypothesis; evaluate results against these goals and reflect on unanticipated learning outcomes.

Using prototypes to communicate a vision, develop shared understanding and create momentum around an idea.


Web production and development

Ability to design, code, develop and create a website or web page

Information Management & Technology

Network, Communication and Infrastructure Management

Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premise infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable.

Information Management & Technology

IT Customer Support

Ability to support l customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable.

Business Direction & Strategy

System Thinking

Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system

Required Skills and Experience

Min. Academic Education

  • Master’s Degree in Computer Science, Engineering, or related discipline or bachelor’s degree with additional 2 years of experience

Min. years of relevant Work experience

  • Minimum five (5) years of relevant work experience at national or international level in implementation and support of Mobile Device Management, Secure Print Release or related activities.

Required  skills and competencies

  • Five (5) years of experience in implementation and support of Mobile Device Management, Secure Print Release or related activities.

Desired additional skills and competencies

  • Experience implementing and managing applications and/or services supporting multi-platform end-user devices, or equivalent combination of experience, education and training will be an advantage;
  • Experience using automation tools and scripting languages will be an advantage;
  • Understanding of modern identity platforms like Azure AD will be an advantage;
  • Understanding of using REST APIs for the platform management and automation will be an advantage;
  • Knowledge of ITIL and project management methodologies will be an advantage;
  • Ability to navigate and influence across internal functions and program areas with a wide variety of topics will be an advantage;
  • Excellent verbal and written communication skills will be an advantage;
  • Positive contributor to the team by supporting and executing projects as needed;
  • Must be well organized and possess attention to detail;
  • Ability to multi-task, prioritize workload and meet deadlines

Required Language(s) (at working level)

  • Proficiency in English is required.
  • Working knowledge of other UN language is desirable 

Professional Certificates

  • n/a

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