Digital Product Manager - IPSA 10

Location : Home-based
Application Deadline :24-Jun-22 (Midnight New York, USA)
Type of Contract :IPSA (Regular)
Post Level :IPSA-10
Languages Required :
Duration of Initial Contract :12 months
Expected Duration of Assignment :12 months

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.


Instructions to Applicants: Click on the "Apply now" button. Input your information in the appropriate Sections: personal information, language proficiency, education, resume and motivation. Upon completion of the first page, please hit "submit application" tab at the end of the page. Please ensure that CV or P11 and the Cover letter are combined in one file.

The following documents shall be required from the applicants:

Personal CV or P11, indicating all past positions held and their main underlying functions, their durations (month/year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references of previous supervisors. References may also include peers.

A cover letter (maximum length: 1 page) indicating why the candidate considers him-/herself to be suitable for the position.

Managers may ask (ad hoc) for any other materials relevant to pre-assessing the relevance of their experience, such as reports, presentations, publications, campaigns or other materials.


Office/Unit/Project Description

UNDP is the development arm of the United Nations. Present in 170 countries with over 17,000 people, UNDP works on the world’s biggest problems: extreme poverty, climate change, good governance, renewable energy, crisis prevention, and women’s empowerment, among others.

We are leveraging the power and agility of digital to propel all people forward, starting with digital initiative development, scaling innovation, and communicating this organizational change internally and externally. To achieve this, we need a team that's nimble, that's passionate, that has the technical skills required to help close the digital divide. Are you one of these people? Read more about UNDP Strategic Plan 2022-2025.  

 To bring digital around the globe, we need someone who can manage digital products that advance digital development at UNDP. The position of the Digital Product manager will be part of the team at the Chief Digital Office (CDO) and report to the Data and Digital Systems lead.

Duties and Responsibilities

Scope of Work

The Digital Product Manager will oversee a portfolio of UNDP digital products and support product development process for  several  digital concepts. The role will involve the ongoing evolution and management of products that enable digital transformation and effective delivery of UNDP programmes.  

Specifically, the Digital Product Manager will be responsible for management of matured products in the UNDP digital transformation offer, UNDP internal systems and ready to scale products developed with UNDP BPPS. The Digital Product Manager will also support conceptual development of new products, services and platform solutions.  

Under the supervision of the Data and digital systems lead, the product manager will be responsible for the following:

Product planning  

  • Develop and agree product plans/roadmaps with the relevant UNDP stakeholder/sponsor of the digital product.
  • Support the research, proposal, prototyping, testing, and conceptual development of new products, services and platform solutions 
  • Develop pragmatic agile management processes to ensure products continue to be user centric, cost-efficient and impact oriented.  
  • Build strong relationships to ensure appropriate product oversight and organisational buy in required for the product vision to be realised.  
  • Regularly communicate and present product roadmaps to relevant teams within CDO and UNDP at large.  
  • Drive thought leadership on digital product management. 

Product and service development  

  • Enable continuous development process for products under management, with iterative customer and stakeholder feedback, deploying regular product releases and fixes. 
  • Implement and maintain the necessary technical and organizational infrastructure for product delivery, including documentation/communications materials. 
  • Develop and implement quality standards and assurance processes by meeting/exceeding relevant UNDP and industry digital standards. 

Management, continuous improvement and support  

  • Implement ongoing product methodology and quality improvements in line with the relevant product roadmap.  
  • Provide responsive product support to relevant UNDP internal clients. 
  • Expand the breadth and depth of resources that enable greater levels of customer satisfaction through targeted automation, including templates, detailed documentation and standard operating procedures. 
  • Provide product training sessions for relevant teams in UNDP, including UNDP regional and country office focal points. 



Achieve Results:

LEVEL 3: Set and align challenging, achievable objectives for multiple projects, have lasting impact

Think Innovatively:

LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements

Learn Continuously:

LEVEL 3: Create and act on opportunities to expand horizons, diversify experiences

Adapt with Agility:

LEVEL 2: Adapt processes/approaches to new situations, involve others in change process

Act with Determination:

LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner:

LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships

Enable Diversity and Inclusion:

LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination


Cross-Functional & Technical competencies

Thematic Area



Digital & innovation

Digital product design

Ability to design digital products which are user-centred, intuitive, functional and achieve desired outcomes

Digital & innovation

Digital product management

Ability to design and lead digital product development including testing, ongoing product iteration, product strategy and delivery.

Digital & Innovation

Digital business analysis

Ability to support digital business processes across a range of digital projects, programmes and activities.

Digital & Innovation

User-centred design, user research, user testing

Knowledge of user-centred design methodologies and ability to apply them practically

Digital & Innovation

Digital inclusion

Knowledge of how digital inclusion works, opportunities and challenges for governments and society

Digital & Innovation

Programming, Web and App Development

Ability to engage with a wide range of public and private Ability to build websites, platforms and apps that are effective and intuitive to use.

Digital & Innovation

Agile methodology and processes

Ability to manage projects and processes through continuous iteration, learning and improvement.  Ability to manage a self-organising cross-functional teams, foster a team culture of curiosity and learning. Being nimble and being able to improvise and quickly adjust to unforeseen events or changes in conditions or context.

Required Skills and Experience

Min. Education requirements

  • An advanced university degree. First degree acceptable with an additional two years of experience in relevant field.

Min. years of relevant work experience

  • At least 5 experiences (with Masters) or 7 years (with Bachelors) of relevant professional experience in implementing digital projects in low middle-income countries, designing and supporting digital initiatives focused on closing the digital divide, and experience leading digital capacity building in the digital initiative implementation.

Required skills


  • We are looking for a technically-capable product manager and designer with a passion for scaling and operationalizing proven solutions.
  • The successful candidate will be able to assess and understand digital products and engage effectively with relevant stakeholders to plan and implement to product roadmaps for impact .
  • Demonstrated proficiency in required technical areas, including design thinking, agile methodology, enterprise web/software development, product development and community management.
  • Experience in managing diverse teams, technical vendors and senior stakeholders around complex challenges is an asset.
  • Strong written and verbal communication skills, excellent technical communication with peers and non-technical stakeholders
  • Understanding of different contexts and experience working in developing countries desired.
  • Ability to synthesise technical information and translate it into accessible products and systems.
  • Knowledge of international development and key challenges affecting children in developing countries is desired.


Core behavioural:

  • You are self-motivated, capable of working and thriving in a dynamic fast-paced environment with a highly-distributed team.
  • Strong intrapreneur/entrepreneur spirit; Likes building new initiatives with high degree of uncertainty and iteration
  • Effective interactive communication
  • Client service and people-oriented
  • Relationship/community building
  • Teamwork and cooperation
  • Handles confidential and politically sensitive issues with maturity

Desired skills in addition to the competencies covered in the Competencies section

  • N/A

Required Language(s)

  • Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.

Professional Certificates

  • N/A

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