ICT Support Associate


Location : Minsk, BELARUS
Application Deadline :19-Dec-10 (Midnight New York, USA)
Type of Contract :FTA Local
Post Level :GS-7
Languages Required :
English   Russian  
Starting Date :
(date when the selected candidate is expected to start)
01-Jan-2011
Duration of Initial Contract :one year, extendable

Background

Under the guidance and direct supervision of the Operations Manager the ICT Support Associate provides leadership in execution of ICT services in the Country Office, implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The ICT Support Associate is responsible for review and advice on the use of new technologies, will enhance the CO productivity and promotes a client-oriented approach.
 
The ICT Support Associate works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams in the Country Office and UNDP HQ staff for resolving complex ICT-related issues, collaborates with Regional ICT Officers (RIO), Regional Bureau ICT Managers (RBIMs), ICT Managers and other ICT Staff.


Duties and Responsibilities

Summary of key functions:
  • Implementation of ICT strategies and introduction/implementation of new technologies
  • Effective functioning of the CO hardware and software packages
  • Networks administration
  • Provision of web management services
  • Provision of administrative support
  • Facilitation of knowledge building and knowledge sharing
1. Ensures implementation of ICT strategies and introduction/implementation of new technologies, focusing on achievement of the following results:
  • Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment;
  • Development and update of ICT annual plan, Elaboration of the content of Internal Standard Operating Procedures in ICT services in consultation with office management;
  • Provision of support to the use of Atlas (UNDP’s implementation of ERP) functionality for improved business results and improved client services;
  • Provision of inputs to elaboration of internal policies and procedures on the use of ICT.
 2. Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results:
  • Development of new software packages for high impact results (eg.office management systems, electronic registry, etc) as required;
  • Supervision of the implementation of corporate UNDP systems;
  • Provision of advice on maintenance of equipment and acquisition of hardware supplies, making routine repairs and change of hardware electronic components.
 3. Ensures efficient networks administration, focusing on achievement of the following results:
  • Operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access. Ensure that the UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks;
  • Trouble-shooting and monitoring of network problems;
  • Response to user needs and questions regarding network access;
  • Maintenance of up-to-date parameters of information for the network clients and electronic mail;
  • Implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Organization of off-site storage of backups;
  • Maintenance of measures in place for business continuity and disaster recover processes and procedures including backup and restoration of both server and local storage facilities;
  • Timely LAN Infrastructure and Internet connectivity upgrade to meet UNDP requirements.
4. Provides web management services,focusing on achievement of the following results:
  • Identification of the opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (office management system, donor profile sofware, knowledge management systems);
  • Creation and maintenance of the CO intranet ensuring that the content is updated and meets the requirements of UNDP;
  • Trouble-shooting and monitoring of websites for UNDP and other UN agencies upon request and preparation of bills for cost recovery for the service provided.
 5. Provides administrative support, focusing on achievement of the following results:
  • Provision of advice on and assistance in procurement of new ICT equipment for the CO and projects, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids;
  • Maintenance of an up-to-date inventory of the software and hardware;
  • Maintenance of the library of reference materials;
  • Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit;

 6. Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:

  • Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision;
  • Organization of training for the CO staff and projects on ICT issues;
  • Maintenance of staff training profiles;
  • Synthesis of lessons learned and best practices in ICT;
  • Sound contributions to knowledge networks and communities of practice.


Competencies

Corporate Competencies:
  • Demonstrates commitment to UNDP’s mission, vision and values
  • Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
Functional Competencies:
  • Shares knowledge and experience and provides helpful advice to others in the office;
  • Ability to develop systems for structuring, codifying and providing access to information and knowledge;
  • Ability to provide IT support services including IT hardware/ infrastructure support, ERP support, other IT applications support, web design and maintenance;
  • Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, knowledge of web design, knowledge of Microsoft Windows network administration, ERP;
  • Ability to provide input to business processes re-engineering, elaboration and implementation of new systems;
  • Focuses on result for the client and responds positively to feedback;
  • Consistently approaches work with energy and a positive, constructive attitude;
  • Demonstrates openness to change and ability to manage complexity.


Required Skills and Experience

Education
Specialized Secondary Education. University Degree in Computer Science desirable, but it is not a requirement. Cisco Certified Network Engineer (CCNE) and Microsoft Certified Professional (MCP) required. If certification is not available at the time of recruitment, it should be obtained within 6 months.
 
Experience
5 years of relevant working experience, in network administration and use of hardware and software, telecommunications facilities, knowledge of database packages, experience in web design.
 
Language requirement
Fluency in English and Russian.
 
This is a locally recruited position
  • UNDP will use a transparent and competitive screening process, though will only contact those applicants in whom there is further interest.
  • No telephone inquires will be entertained. Only short-listed candidates will be contacted
  • All interested candidates should complete the UN PERSONAL HISTORY FORM (P11) at the following link:
  • http://un.by/pdf/P11form-6957.doc and attach it to the on-line application in the required resume field.


UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.


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