On September 17, 2003, the Government of Azerbaijan Republic and the United Nations Development Programme signed an agreement on initiation of a joint “Capacity Building for the State Social Protection Fund of Azerbaijan Republic” project. The project assisted the State Social Protection Fund of the Republic of Azerbaijan (SSPF) to introduce a new pension system based on individual accounts. UNDP supported SSPF in modernizing its infrastructure and improving managerial capacity. These included development and installation of new computer system; construction of new office buildings and rehabilitation of old branch offices across the country; establishment of modern electronic channels and platforms ensuring effective communication and data exchange between SSPF HQ and branch offices as well as between population and SSPF; modernization of working conditions for SSPF employees; implementation of modern human capacity building strategies and provision of trainings to SSPF employees; introduction of new efficient business processes and management mechanisms, etc.

Currently, SSPF is using a Management Information System (MIS) that has been developed in the framework of the joint UNDP/SSPF project. The developed MIS provides the broad range of functions enabling SSPF employees to provide social insurance-pension services to population in a highly efficient manner.

Even though, the designed and employed electronic services and applied business processes proved to be highly efficient and up-to-date, the software itself needs further improvement to meet internationally recognized standards and recommendations developed and promoted by the well-known agencies and organizations like ISO (, ISACA (, COBIT (, ITIL ( and others. Besides, International Social Security Association (ISSA, has developed a manual with recommendations and indicators/criteria targeted for the designers of social security MIS. The recommendations cover a number of important aspects/features of social security MIS that are HIGHLY RECOMMENDED in the social security systems. These aspects/features concern IT security, personal data protection, scalability, operability, performance, modularity, use of open source packages, Business Intelligence, etc. Being a regional player in the area of social security SSPF is also trying to improve its MIS to meet the mentioned above standards and recommendations.

In this regard, SSPF is going to launch a new project aiming at modernization of the existing MIS and application of international standards.

The project is now announcing a selection process to choose an international consultant that would develop a project document and describe the needs for upgrading the current MIS.

Duties and Responsibilities

The Consultant will be basically focused on implementation of the following assignments:

  • Review documents concerning the project objectives, achievements, evaluations and comments prepared with regard to the “Capacity building for SSPF” project in terms of the development of MIS for SSPF;
  • Discuss the new project objectives with responsive authorities in both SSPF and UNDP in close cooperation with the Project Manager;
  • Acquire comprehensive information regarding the expected outcomes of the project;
  • Draft the project document in accordance with the requirements of UNDP and SSPF containing the following sections:
  • Situation Analysis
  • Strategy
  • Results and resources framework
  • Annual work plan and budget (breakdown by activities and quarters)
  • Management arrangements (organizational structure)
  • Monitoring Framework and Evaluation
  • Risk log
  • Procurement plan


Functional Competencies:         

Advocacy/Advancing A Policy-Oriented Agenda: Preparing information for advocacy

  • Identifies and communicates relevant information for a variety of audiences for advocating UNDP’s mandate

Results-Based Programme Development and Management: Contributes into results through primary research and analysis

  • Researches linkages across programme activities to identify critical points of integration
  • Monitors specific stages of projects/programme implementation
  • Analyzes country situation to identify opportunities for project development
  • Participates in the formulation of project proposals and ensures substantive rigor in the design and application of proven successful approaches and drafts proposals accordingly
  • Assesses project performance to identify success factors and incorporates best practices into project work

Building Strategic Partnerships: Maintaining a network of contacts

  • Analyzes and selects materials for strengthening strategic alliances with partners and stakeholders
  • Maintains an established network of contacts for general information sharing and to remain up-to-date on partnership related issues

Innovation and Marketing New Approaches: Enhancing processes or products

  • Generates new ideas and proposes new, more effective ways of doing things
  • Documents and analyses innovative strategies/best practices/new approaches
Resource Mobilization (Field Duty Stations): Providing inputs to resource mobilization strategies
  • Analyzes information/databases on potential and actual donors
  • Develops a database of project profiles. Identifies opportunities for project proposals for presentation to donors

Promoting Organizational Learning and Knowledge Sharing: Basic research and analysis

  • Generates new ideas and approaches, researches best practices and proposes new, more effective ways of doing things
  • Documents and analyses innovative strategies and new approaches

Job Knowledge/Technical Expertise: Fundamental knowledge of own discipline

  • Understands and applies fundamental concepts and principles of a professional discipline or technical specialty relating to the position
  • Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks
  • Strives to keep job knowledge up-to-date through self-directed study and other means of learning
  • Demonstrates good knowledge of information technology and applies it in work assignments
  • Demonstrates in-depth understanding and knowledge of the current guidelines and project management tools and utilizes these regularly in work assignments
  Global Leadership and Advocacy for UNDP’s Goals: Preparing information for global advocacy
  • Identifies and communicates relevant information for advocacy for UNDP’s goals for a variety of audiences
  • Identifies and takes advantage of opportunities for advocating for UNDP’s mandate
Client Orientation: Establishing effective client relationships
  • Researches potential solutions to internal and external client needs and reports back in a timely, succinct and appropriate fashion
  • Organizes and prioritizes work schedule to meet client needs and deadlines
  • Anticipates client needs and addresses them promptly

Core Competencies:

  • Demonstrating/safeguarding ethics and integrity  
  • Demonstrate corporate knowledge and sound judgment
  • Facilitating and encouraging open communication, communicating effectively
  • Creating synergies through self-control
  • Managing conflict
  • Sharing knowledge and encourage the learning of others.
  • Informed and transparent decision making

Required Skills and Experience

  • MS in Public Administration, ICT or related field


  • Profound knowledge and experience in the area of application of standards and recommendations from well-known international organizations like ISO, ISACA, COBIT, ITIL, etc.
  • Acquaintance with the best practices and specifics of application of internationally accepted standards for ensuring IT security, personal data protection, scalability, operability, performance, modularity, use of open source packages, application of business intelligence packages and other relevant features in corporate IT systems in public sector;
  • Experience in project design and management for 3 or more relevant projects;
  • Profound knowledge and experience in IT projects;
  • Understanding specifics of working for the public sector institutions;
  • Understanding specifics of the governing mechanisms functioning in the post-soviet countries;
  • Proven experience in project formulation and evaluation in ICT sphere within the United Nations system will be considered an asset;
  • Profound knowledge and experience in e-Government with practical experience of advising national governments on designing and implementing large scale e-Government initiatives in the developing countries/countries with the transition economy; 
  • Understanding of public sector reform issues as related to implementation of e-Government Strategy;  
  • Understanding of the specifics of the current governance systems in the newly independent states (CIS in particular) and the dynamics of political, economic, social and technological transition;
  • Excellent writing skills.

Language Requirements:
  • Fluency in English required.