Scope of Work: Under the supervision of the Chief, Application Support, OIST/BoM, the international consultant will perform the following tasks: - Through provision of content and providing business analysis service, strengthen the interface between OIST and UNDP Intranet users regarding the SharePoint Intranet. In particular, serve as a content strategy focal-point for the migration and re-structuring of existing Country Office content and data to the Intranet. Consult with individual COs on their needs and advise on applicable SharePoint features/concepts/solutions, including leveraging ISK maturity levels. Support OIST in ensuring the CO’s compliance with UNDP Intranet standards and guidelines;
- Serve as integration focal point between the Intranet Team and the GIA team to ensure that the Intranet Team’s strategies and developments are effectively leveraged throughout UNDP. At the same point, feed CO lessons learned and user trends, as well as other GIA inputs back to the Intranet Team;
- Oversee and guide a team of support Interns to manage, in collaboration with the business owners, the timely and complete migration of the existing content onto the new Intranet platform. Analyze, assess and design/map a structure for the new content, and coordinate the migration of content;
- Serve as a focal point for ad-hoc content, structural and information challenges and issues for CO site-owners and end-users upon request from the assigned user populations (e.g. UNDP COs);
- Contribute to training of UNDP Intranet Site Owners to administer and manage their respective content;
As time permits and as per the direction of the Chief, Application Support, OIST/BoM, provide hands-on and direct implementation support for Country Offices in SharePoint related challenges based on individually agreed project scope documents. Expected Outputs and Deliverables Deliverables/Outputs Estimated Duration Target Due Dates Review & Approvals Complete Required 1.Release coordination of ISK v2 sites to Priority “Batch 1” COs 15 days 15 Feb 2013 ISK Team Lead
2.Conversion of existing
ISK v1 sites to ISK v2 30 days 28 Feb 2013 ISK Team Lead
3.Release coordination
of ISK v2 sites to Priority “Batch 2” Cos 15 days 28 Feb 2013 ISK Team Lead
4.Execute field testing of
Intranet HelpDesk support model 10 days 15 Mar 2013 ISK Team Lead
5.Release coordination
of ISK v2 sites to Priority “Batch 3” and “Batch 4 COs 30 days 31 Mar 2013 ISK Team Lead
6.Provide hand-over
of POPP technical backstopping 10 days 31 Mar 2013 Chief, Application Support
7.Deliver report on
“Intranet Apps”: CO business applications needs analysis and prioritization of development of Intranet Apps 10 days 31 Apr 2013 ISK Team Lead & Chief, Application Support Participate on GIA Remote ICT Assessments to deliver appropriate communications and backstop to COs on Intranet needs, as surfaced in the RICTA conference calls Ongoing Ongoing ISK Team Lead Institutional Arrangement The contractor will have a matrix reporting, with primary direct reporting to the ISK Team Lead and secondary reporting to Chief, GIA in Copenhagen, Denmark. Regular weekly teleconference or video-conference meetings will be held with supervisor (ISK Team Lead) to monitor the successful execution of the tasks. Continual communications will be vital to successful execution of the tasks, including up to daily communication over email, Lync or similar communication channels. The contractor will be working together with GIA staff and assisting CO ICT Managers and designated ISK Site Owners in UNDP country offices. UNDP in Copenhagen will provide facilities, support services and logistical support required for the successful execution of the tasks. The Contractor will be hired at Copenhagen, DENMARK. The contractor will be required to work at the UNDP GIA office in Copenhagen, DENMARK. Travel may be required to UNDP Country Offices, as requested by Chief of Applications for the purpose of supporting the implementation of the ISK.
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