Business Analyst – Intranet

Location : Copenhagen, DENMARK
Application Deadline :30-Jan-13 (Midnight New York, USA)
Additional Category :Management
Type of Contract :Individual Contract
Post Level :International Consultant
Languages Required :
Starting Date :
(date when the selected candidate is expected to start)
Duration of Initial Contract :3 months
Expected Duration of Assignment :3 months

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.


The United Nations Development Programme (UNDP) is the UN’s global development network, advocating for change and connecting countries to knowledge, experience and resources to help people build a better life. UNDP works through 136 country offices to provide development advocacy, advice and assistance to 166 countries in Africa, Asia and the Pacific, Arab States, Eastern Europe, CIS, Latin America and the Caribbean.

The Office of Information Systems and Technology (OIST) is UNDP’s primary provider of ICT services. Within OIST, the Intranet Project Team is responsible for the overall introduction and roll-out of the UNDP corporate SharePoint platform. The New York-based Intranet Project Team provides advisory services on technical and content structure challenges to UNDP Business Units. The Copenhagen-based GIA team provides overall CO support in UNDP in particular with regards to connectivity support, capacity building, and standardization of managed services.
At this point in time the NY-based Intranet Project Team is supporting the business community in accelerating migration of contents from legacy environment to the new SharePoint environment. While the role of OIST in migration is a facilitation role, OIST has also taken on major role in migration of critical and large components of legacy contents.
Going forward, the task at hand for OIST is to bring all existing UNDP Country Offices as well as Regional Centres, Policy Centres and other UNDP presences onto the corporate platform. To this end, OIST is seeking to engage a Business Analyst, to bolster OIST’s ability to coordinate the vast UNDP CO user community, implement the roll-out campaign and structure, oversee and manage the Intranet Site Owner support process.

The Business Analyst is part of the Intranet Team and will be based in Copenhagen, embedded with the GIA team to effectively link UNDP’s global SharePoint ambitions with existing and ongoing CO support.
Thus, the role of the Business Analyst is twofold: Firstly, coordinate, manage and oversee the CO use of the Intranet Starter Kit (ISK), including roll-out, migration of legacy applications and user support processes as part of the Intranet team. Secondly, serve OIST as an integration point between the Intranet Team in NY and the GIA team in Copenhagen to ensure that the general ICT CO support is in sync with the strategies and development concepts of the Intranet team.

Duties and Responsibilities

Scope of Work:
Under the supervision of the Chief, Application Support, OIST/BoM, the international consultant will perform the following tasks:
  • Through provision of content and providing business analysis service, strengthen the interface between OIST and UNDP Intranet users regarding the SharePoint Intranet. In particular, serve as a content strategy focal-point for the migration and re-structuring of existing Country Office content and data to the Intranet. Consult with individual COs on their needs and advise on applicable SharePoint features/concepts/solutions, including leveraging ISK maturity levels. Support OIST in ensuring the CO’s compliance with UNDP Intranet standards and guidelines;
  • Serve as integration focal point between the Intranet Team and the GIA team to ensure that the Intranet Team’s strategies and developments are effectively leveraged throughout UNDP. At the same point, feed CO lessons learned and user trends, as well as other GIA inputs back to the Intranet Team;
  • Oversee and guide a team of support Interns to manage, in collaboration with the business owners, the timely and complete migration of the existing content onto the new Intranet platform. Analyze, assess and design/map a structure for the new content, and coordinate the migration of content;
  • Serve as a focal point for ad-hoc content, structural and information challenges and issues for CO site-owners and end-users upon request from the assigned user populations (e.g. UNDP COs);
  • Contribute to training of UNDP Intranet Site Owners to administer and manage their respective content;
As time permits and as per the direction of the Chief, Application Support, OIST/BoM, provide hands-on and direct implementation support for Country Offices in SharePoint related challenges based on individually agreed project scope documents.
Expected Outputs and Deliverables
Deliverables/Outputs                 Estimated Duration         Target Due Dates         Review & Approvals                                     
                                                       Complete                                                                       Required
1.Release coordination of            
ISK v2 sites to Priority   
“Batch 1” COs                         15 days                                           15 Feb 2013                        ISK Team Lead

2.Conversion of existing
ISK v1 sites to ISK v2              30 days                                            28 Feb 2013                             ISK Team Lead

3.Release coordination
of ISK v2 sites to Priority
“Batch 2” Cos                           15 days                                            28 Feb 2013                        ISK Team Lead

4.Execute field testing of
Intranet HelpDesk
support model                         10 days                                             15 Mar 2013                      ISK Team Lead

5.Release coordination
of ISK v2 sites to
Priority “Batch 3” and
“Batch 4 COs                           30 days                                              31 Mar 2013                        ISK Team Lead

6.Provide hand-over
of POPP technical
backstopping                         10 days                                                 31 Mar 2013        Chief, Application Support

7.Deliver report on
“Intranet Apps”:
CO business applications
needs analysis and
prioritization of
development of
Intranet Apps                           10 days                                                 31 Apr 2013         ISK Team Lead  & Chief, Application Support
Participate on GIA Remote
ICT Assessments to deliver
appropriate communications
and backstop to COs on Intranet
needs, as surfaced in the
RICTA conference calls                 Ongoing                                      Ongoing              ISK Team Lead
Institutional Arrangement
The contractor will have a matrix reporting, with primary direct reporting to the ISK Team Lead and secondary reporting to Chief, GIA in Copenhagen, Denmark.
Regular weekly teleconference or video-conference meetings will be held with supervisor (ISK Team Lead) to monitor the successful execution of the tasks. Continual communications will be vital to successful execution of the tasks, including up to daily communication over email, Lync or similar communication channels.
The contractor will be working together with GIA staff and assisting CO ICT Managers and designated ISK Site Owners in UNDP country offices.
UNDP in Copenhagen will provide facilities, support services and logistical support required for the successful execution of the tasks.
The Contractor will be hired at Copenhagen, DENMARK. The contractor will be required to work at the UNDP GIA office in Copenhagen, DENMARK.
Travel may be required to UNDP Country Offices, as requested by Chief of Applications for the purpose of supporting the implementation of the ISK.


  • Demonstrate integrity by modelling the UN’s values and ethical standards
  • Advocates and promotes the vision, mission, and strategic goals of UNDP
  • Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
  • Treats all people fairly without favouritism
The successful Candidate will have abilities to work on the following functional areas:
  • Ability to assess problems and solve them with a strong sense of urgency
  • Must be able to handle aggressive deadlines and juggle multiple responsibilities
  • Analytical and creative thinker
  • Well versed in SharePoint functions and features as they apply to intranet sites and applications, being able to provide  solutions using built-in (out-of-the-box) SharePoint functionality
  • Ability to formulate business workflows into design specifications required for implementation such as swim-lanes, wireframes, workflow diagrams, mockups, interaction flows, using tools such as: MS Visio, Expression Blend/SketchFlow, IntranetFactory, Adobe In Design, Illustrator or similar tools.
  • Able to interface with and make presentations to end users, managers, and Intranet team members

Required Skills and Experience

  • University degree in the area of Computer Science, Information Management, Communications, and/or any other related fields is required. Graduate-level degree or enrolment in a graduate-level degree program is a plus.

Work experience:

  • Minimum 5 years of experience with web-based development projects
  • Good working knowledge of content management systems, including MS SharePoint 2010 environment, and implementation of product capabilities
  • Programming experience in .NET and C# is desirable
  • A firm grasp of topics like usability, accessibility and search optimization, as well as understanding the role of brand in creating digital experiences
  • High-level understanding of web technologies (e.g., HTML, CSS, .NET, Flash, XML) and knowledgeable about latest web technologies and limitations i.e. Ajax, HTML5, CSS-3 etc.
Language Requirements:
  • Proficient in written and spoken English. Knowledge of another UN language would be an asset
Scope of Price, Schedule and Payments
Proposals will be considered on the basis of Daily Fee, with the following requirements:
  • The Daily fee must be “all-inclusive ”; and an IC Time Sheet must be submitted by the Contractor, duly approved by the Individual Contractor’s supervisor, which shall serve as the basis for the payment of fees. 

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