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Business Analyst – Intranet
|Location :||Copenhagen, DENMARK|
|Application Deadline :||30-Jan-13 (Midnight New York, USA)|
|Additional Category :||Management|
|Type of Contract :||Individual Contract|
|Post Level :||International Consultant|
|Languages Required :||English|
|Starting Date :|
(date when the selected candidate is expected to start)
|Duration of Initial Contract :||3 months|
|Expected Duration of Assignment :||3 months|
The United Nations Development Programme (UNDP) is the UN’s global development network, advocating for change and connecting countries to knowledge, experience and resources to help people build a better life. UNDP works through 136 country offices to provide development advocacy, advice and assistance to 166 countries in Africa, Asia and the Pacific, Arab States, Eastern Europe, CIS, Latin America and the Caribbean.
The Office of Information Systems and Technology (OIST) is UNDP’s primary provider of ICT services. Within OIST, the Intranet Project Team is responsible for the overall introduction and roll-out of the UNDP corporate SharePoint platform. The New York-based Intranet Project Team provides advisory services on technical and content structure challenges to UNDP Business Units. The Copenhagen-based GIA team provides overall CO support in UNDP in particular with regards to connectivity support, capacity building, and standardization of managed services.
At this point in time the NY-based Intranet Project Team is supporting the business community in accelerating migration of contents from legacy environment to the new SharePoint environment. While the role of OIST in migration is a facilitation role, OIST has also taken on major role in migration of critical and large components of legacy contents.
Going forward, the task at hand for OIST is to bring all existing UNDP Country Offices as well as Regional Centres, Policy Centres and other UNDP presences onto the corporate platform. To this end, OIST is seeking to engage a Business Analyst, to bolster OIST’s ability to coordinate the vast UNDP CO user community, implement the roll-out campaign and structure, oversee and manage the Intranet Site Owner support process.
The Business Analyst is part of the Intranet Team and will be based in Copenhagen, embedded with the GIA team to effectively link UNDP’s global SharePoint ambitions with existing and ongoing CO support.
Thus, the role of the Business Analyst is twofold: Firstly, coordinate, manage and oversee the CO use of the Intranet Starter Kit (ISK), including roll-out, migration of legacy applications and user support processes as part of the Intranet team. Secondly, serve OIST as an integration point between the Intranet Team in NY and the GIA team in Copenhagen to ensure that the general ICT CO support is in sync with the strategies and development concepts of the Intranet team.
Duties and Responsibilities
Scope of Work:
Under the supervision of the Chief, Application Support, OIST/BoM, the international consultant will perform the following tasks:
As time permits and as per the direction of the Chief, Application Support, OIST/BoM, provide hands-on and direct implementation support for Country Offices in SharePoint related challenges based on individually agreed project scope documents.
Expected Outputs and Deliverables
Deliverables/Outputs Estimated Duration Target Due Dates Review & Approvals
1.Release coordination of
ISK v2 sites to Priority
“Batch 1” COs 15 days 15 Feb 2013 ISK Team Lead
2.Conversion of existing
ISK v1 sites to ISK v2 30 days 28 Feb 2013 ISK Team Lead
of ISK v2 sites to Priority
“Batch 2” Cos 15 days 28 Feb 2013 ISK Team Lead
4.Execute field testing of
support model 10 days 15 Mar 2013 ISK Team Lead
of ISK v2 sites to
Priority “Batch 3” and
“Batch 4 COs 30 days 31 Mar 2013 ISK Team Lead
of POPP technical
backstopping 10 days 31 Mar 2013 Chief, Application Support
7.Deliver report on
CO business applications
needs analysis and
Intranet Apps 10 days 31 Apr 2013 ISK Team Lead & Chief, Application Support
Participate on GIA Remote
ICT Assessments to deliver
and backstop to COs on Intranet
needs, as surfaced in the
RICTA conference calls Ongoing Ongoing ISK Team Lead
The contractor will have a matrix reporting, with primary direct reporting to the ISK Team Lead and secondary reporting to Chief, GIA in Copenhagen, Denmark.
Regular weekly teleconference or video-conference meetings will be held with supervisor (ISK Team Lead) to monitor the successful execution of the tasks. Continual communications will be vital to successful execution of the tasks, including up to daily communication over email, Lync or similar communication channels.
The contractor will be working together with GIA staff and assisting CO ICT Managers and designated ISK Site Owners in UNDP country offices.
UNDP in Copenhagen will provide facilities, support services and logistical support required for the successful execution of the tasks.
The Contractor will be hired at Copenhagen, DENMARK. The contractor will be required to work at the UNDP GIA office in Copenhagen, DENMARK.
Travel may be required to UNDP Country Offices, as requested by Chief of Applications for the purpose of supporting the implementation of the ISK.
The successful Candidate will have abilities to work on the following functional areas:
Required Skills and Experience
Scope of Price, Schedule and Payments
Proposals will be considered on the basis of Daily Fee, with the following requirements:
UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.