(UN Trust Fund) was established through the UN General Assembly Resolution 50/166 with UN Women as its Administrator on behalf of the UN system. The UN Trust Fund is a global multi-lateral mechanism supporting national efforts to end violence against women, one of the most widespread human rights violations in the world. The UN Trust Fund provides technical assistance and funding to advance the development of innovative models and strategic interventions in the area of ending violence against women.
The UN Trust Fund is currently developing a new online Grants Management System (GMS), in collaboration with the vendor and the UN Women Information Systems and Telecommunications (IST) Section. Major advances have been made to date in the development of the system: 1) the Call for Proposal (CFP) section of the system has been fully developed and rolled-out, as the interface between over 2,400 applicants for its 2012 Call for Proposals; and 2) the Phase I of GMS has been developed and rolled out, and cycle 16th grantees are using the system to prepare their progress reports.
For the launch of the full version of GMS by the first quarter of 2014, the development and roll-out of Phase II and Phase III still remain. Due to the complexity of this system, the development and roll-out of the entire system require significant amount of efforts and time to conduct systematic quality assurance testing. Therefore, the UN Trust Fund needs a full time consultant for 6-months to support the testing and roll-out processes.  

Duties and Responsibilities

Under the supervision of the Monitoring and Evaluation Specialist and the Information Systems Analyst of the UN Trust Fund, and in close collaboration with the development team of the vendor and UN Women IST, the Website Quality

Assurance Analyst will be responsible for the following:

Summary of key functions

  • Conduct User Acceptance Test (UAT) of each module of GMS;
  • Provide quality assurance support during the maintenance period of GMS and CFP;
  • Provide technical support to system users.
Conduct User Acceptance Test (UAT) of each module of GMS
Understand the business requirements and flows that are needed in the UN Trust Fund Grants Management, by reading and understanding the key documents of GMS, including:
  • GMS Functional Requirement Document;
  • Annexures of Functional Requirement Document;
  • GMS Technical Specification Document of each module; and
  • UN Trust Fund comments on mock-ups and demo sites of each module;
  • Conduct the User Acceptance Test (UAT) for the English version of various modules by using different roles/users (Fund Admin, grantees, Portfolio Manager, Finance, Regional Office Focal Point);
  • The system comprises of 12 key modules;
  • Conduct the UAT for the various system modules for Spanish and French versions;
  • Report bugs as well as layout/design/edit -related issue in a systematic and organized manner, by using the GMS Issue Register in the UN Women SharePoint;
  • Once these issues are fixed by the vendor, verify the fix in the server and update the GMS Issue Register Page in SharePoint.
 Provide quality assurance support during the maintenance period of GMS and CFP modules:
  • Report additional bugs identified in each module of the GMS that has been rolled-out in the production server;
  • Undertake a thorough system check of the developed system including texts and layouts issue to ensure the system is bug free and ready for the launch of each phase of the 2013/14 UN Trust Fund Call for Proposals (e.g., Concept Note Submission, Concept Note Review, Full-fledged Proposals Submission, and Full-fledged Proposals Review);
  • Report bugs and other issues identified in the system to the CFP Issue Register in the SharePoint;
  • Once these issues are fixed by the vendor, verify the fix in the server and update the CFP/GMS Issue Register Page in the SharePoint.
 Provide technical support to system users:
  • Provide customized technical support to grantee users via email, Skype/telephone and/or webinars in order to ensure that they can use the GMS effectively for their tasks;
  • Provide customized technical support to fund users (UN Trust Fund staff members and UN Women staff members) via email, Skype/telephone and/or webinars, in order to ensure that they can use the GMS effectively for their tasks;
  • When any technical issue is reported to the GMS Helpdesk, investigate the issue and report the issue in the GMS Issue Register. Once it’s fixed, verify the fix and revert to the user;
  • Assist the Information Systems Analyst to troubleshoot the technical issues reported by applicant users in relation to their applications to the 2013/14 UN Trust Fund Call for Proposals;
  • Provide inputs during the drafting stage of key documents, including CFP and GMS User Guides;
  • Provide support to the Information Systems Analyst with the system related tasks where necessary.


Functional Competencies:

Job Knowledge/Technical Expertise:
  • Demonstrated proficiency to have analytical ability and thorough understanding of software development life cycle processes;
  • Knowledge of information technology platforms for web based database systems;
  • Actively seeks to apply current expertise and new ideas on how to optimize use of technology to streamline workloads.
Client Orientation:
  • Able to identify and analyze clients' needs and develop appropriate technology solutions to meet business requirements; desire to organize and improve processes.
Planning and Organization:
  • Ability to pay attention to details in a very organized manner;
  • Ability to establish priorities and to plan and monitor own work in a very systematic manner;
  • Ability to review each page of the online system, report issues and verification of each fix in a very systematic and organized manner;
  •  Proven ability to work under pressure and produce deliverable that is accurate, timely and of high quality;
  •  Ability to manage conflicting priorities.
  •  Able to speak and write clearly and effectively, including to: advise and train users on the use of complex systems/applications and related matters;
  •  Prepare specifications and other written reports/documentation in a clear and concise style.
  • Good interpersonal skills; ability to establish and maintain effective partnerships and working relations with people in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity.

Required Skills and Experience

  • Advanced university degree (Master's degree or equivalent) in Computer or Information Systems, Public Administration, Development, Social Sciences, Business Administration or related field.
  • Additional certification related to Software development and/or project management is desirable.
  • Minimum 2 years of relevant professional experience in information and communication technology, particularly in development and/or testing of online systems;
  • Experience in the usage of computers and office software packages and experience in handling of web based management systems;
  • Experience in conducting quality assurance-related work and/or testing of new products/services;
  • Experience in working in a multi-cultural settings with people from different cultural backgrounds.
Language Requirements:
  • Fluency in English (oral and written) is required;
  • Working knowledge in Spanish and/or French is an asset.