Study Tour Coordinator – One Stop Service Centers

Location : Phnom Penh (Cambodia) and Provinces, CAMBODIA
Application Deadline :30-Oct-17 (Midnight New York, USA)
Additional Category :Management
Type of Contract :Individual Contract
Post Level :National Consultant
Languages Required :
Starting Date :
(date when the selected candidate is expected to start)
Duration of Initial Contract :13 consultancy days, from 11th November 2017 to 15th December 2017
Expected Duration of Assignment :13 consultancy days, from 11th November 2017 to 15th December 2017

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.


The UNDP Local Governance Program aims at strengthening institutional capacities of sub-national governments as well as the engagement and networking capacity of civil society notably at the township level in local planning, inclusive local development and people-centred service delivery. A component of the program is supporting the Government of Myanmar to establish and strengthen One Stop Service (OSS) Centres. Since June 2015, OSS have been established in 316 out of 330 townships as part of Myanmar’s effort to enhance efficiency, transparency and effectiveness in delivering services. Currently, 16 Ministries/line departments are participating in the OSS. To support the implementation of the OSS, UNDP is providing the Government of Myanmar with substantial capacity development in areas such as policy reform, human resource management, IT connectivity, and exposure to international OSS good practice.

OSS are still in an early stage of development in Myanmar. Governance in Myanmar is devolved, not decentralized; as such, the authority for most of the licenses, permits and registrations issued through the OSS remains with line Ministries. The OSS structure itself is coordinated by the Township Administrator, a staff of the Ministry of Interior (MOI) General Administration Department (GAD), who has no direct authority over the line department staff assigned to the OSS. In many cases, the OSS is serving as an information desk; only for a few services does it operate as a true One Stop. In order to strengthen the OSS, UNDP is working with 6 Township sites to pilot good practices that improve customer service and better integrate services. The study tour to Cambodia is intended to expose these local government staff to relevant regional experience in establishing OSS.

Recognizing the progress made by some other countries in the ASEAN region in establishing OSS and mindful of the importance of South-South cooperation, UNDP intends to organize a study tour for a group of 30 Myanmar officials (three from each of the 6 District/Township pilot sites, one State/Region official from each relevant State and Region, and minimum four central government officials from relevant line Ministries) to the Royal Kingdom of Cambodia to stimulate exchange of experiences in the region.

The overall objective is for officials implementing OSS to gain experience and knowledge on good OSS practices in the region. The specific objectives are to enhance the understanding of:

  1. Cambodia’s sub-national governance structure with emphasis on the role of the District level in providing common services.
  2. Role of the central government MOI OSS unit related to coordination among line departments, capacity building and monitoring and evaluation.
  3. OSS institutional structure at the District level, including authority over licenses and permits, staffing and moves towards financial self-sufficiency. Participants will be exposed to practical experiences of coordinating line Ministries, developing and enforcing service standards, and streamlining permits and licenses.
  4. The role of civil society (e.g. District Ombudsmen and NGOs) in conducting quality control and increasing accountability and transparency in the OSS.

Duties and Responsibilities

The consultants will provide assistance on the study tour as follow:

  • facilitation of contacts with officials, interlocutors;
  • planning, preparing and attending meetings and field visits;
  • documentation / summarizing of meetings;
  • facilitation of information, reports, documents; acquisition of relevant documents / legislation
  • elaboration of short inputs for mission deliverables;
  • translation Khmer - English and vice versa;
  • discussion of selected subject matters with team.
  • analysis of and commenting on draft documents produced by team
  • any other related activity as defined by team leader.



Functional Competencies:

  • Good interpersonal skills and ability to work in and with teams;
  • Good communication skills;
  • Ability to work in a team of different background and culture;
  • Ability to set priorities and manage time effectively. Sensitivity and adaptability to Cambodian culture;
  • Highest standards of integrity, gender-sensitivity, age-sensitivity, discretion and loyalty.

 Corporate Competencies:

  • Demonstrates integrity by modeling the UN’s values and ethical standards;
  • Promotes the vision, mission, and strategic goals of UNDP;
  • Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability;
  • Treats all people fairly without favoritism;

Required Skills and Experience


  • Academic degree (MA, PhD preferred) in public administration, social sciences, economics, law or related field.


  • At least 7 years of relevant working experiences and solid knowledge of public administration in Cambodia;
  • Experience in working with government and civil society in Cambodia;
  • Experience in social political and economic analysis and documentation;
  • Knowledge of Cambodia’s OSS highly desirable.

Language Requirement:

  • Excellent verbal and writing English and Khmer language skills.

Interested offeror must  read  the Individual Consultant (IC) Procurement Notice, which can be viewed at for more  detail information about term  of references, instructions to offeror, and to download the documents to be submitted in the offer through online.

UNDP reserves right to reject any applications that is incomplete.

Please be informed that we don’t accept application submitted via email.

Interested Offerors are required to submit application via UNDP jobsite system as the application screening and evaluation will be done through UNDP jobsite system. Please note that UNDP jobsite system allows only one uploading of application document, so please make sure that you merge all your documents into a single file. Your on­line applications submission will be acknowledged where an email address has been provided. If you do not receive an e­mail acknowledgement within 24 hours of submission, your application may not have been received. In such cases, please resubmit the application, if necessary. Please combine all your documents into one (1) single PDF document as the system only allows to upload maximum one document.

Any request for clarification/additional information on this procurement notice shall be communicated in writing to UNDP office or send to email and cc  While the Procurement Unit would endeavor to provide information expeditiously, only requests receiving at least 5 working days prior to the submission deadline will be entertained. Any delay in providing such information will not be considered as a reason for extending the submission deadline. The UNDP's response (including an explanation of the query but without identifying the source of inquiry) will be posted in Individual Consultant (IC) Procurement Notice page as provided above. Therefore, all prospective Offerors are advised to visit the page regularly to make obtain update related to this Individual Consultant (IC) Procurement Notice.

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